1.介绍写作背景
——With reference ( regards) to our telephone conversation this afternoon ( the advertisement on China Daily) ...
——Further to...
2.介绍写作目的
——I'm writing to: apply for/ confirm/ apologize/ complain/ reserve/ invite)/inquire about/ place an order/ remind/ inform...
——如果以上换成词组则更正式，如make an application...
——I'm writing to confirm the updated order with you.
3.正文中常用句式或短语
——Listing...
——请对方做某事：Would you please...?
或者，正式的表达：I would appreciate it if you could / would...
或者，更正式的表达：It would be appreciated it if you would/ could...
——告诉对方好消息：I'm glad to inform/ I’m delighted to tell you...
——告诉对方坏消息：I'm regret to tell you...
或者，更正式的表达：I have to tell you with regrets.../ I'm afraid.../ I'm sorry to tell you...
——接到投诉信时，一般不说sorry，可以用 make apologize。
4.time urgency 表示对时间处理的紧迫程度
——给出具体时间 (deadline)，如 within next week 等。
——最好不要用模糊时间，如尽量不使用 soon，as soon as possible 等词。
