对于商家来说，保证货物顺利通过海关，并安全及时地送达客户手中为首要任务。但由于每个国家和地区都有自己的一套海关法规，有些国家和地区海关在商品清关时，根据当地海关政策收取商品关税等费用。客服人员应根据自己所掌握的信息，告知客户；若不了解客户当地的关税政策，也可以在邮件中建议客户咨询当地海关。下列范文可供参考。

范文

Dear friend,

Thank you for your inquiry and I am happy to help you.

I understand that you are concerned about any possible extra cost for this item. Based on past experience, import taxes fall into two situations.

First, in most countries, it does not involve any extra expense on the buyer side for similar small or low-cost items.

Second, in some individual cases, buyers might need to pay some import taxes or customs charges even when their purchases is small. As to specific rates, please consult your local customs office.

I appreciate for your understanding!

Best wishes.

（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）