We have check our account and promise that none of inventory is inauthentic items. And our order defect rate not meeting amazon's performance target of less than 1%.
We understand that as we list the inventory title have the word "Batmen"on 20th April 2017. This ASIN until we delete not have any order we are so sorry to make the mistake and upon received your last email We had learn all amazon policy. Do not let previous mistakes happen again. we promise we will reply buyer message within 24 hours. Although amazon have suspended our account, we will send all our these days order to our customers. We think some action must do in future as fllows:
1.we will prepare enough product stock, supporting the stocks on amazon account selling. when buyer place a order, we can assure the shipment time is in our handing time range.
2 .Because we sell on amazon. We have stable product resource, we have our own factory. So, we can promise our products are in high quality. there will be less and less positive feedback.
3.Our inventor all will use FBA service to send shipments. You can find that now we have about $2000 commodities in Amazon warehouse. This will allow
us complete orders timely and effectively. we think FBA is double win between amazon and us. FBA can promote our product selling amount. All our products are using FBA shipment.it can improve user experience.
4.Most importantly, we will respond more quickly and proactively to any problems with customer orders to keep our customers more informed and help prevent A-z guarantee claims.
5.We will try our best to solve their problems in time. We think customer service is very important for our selling on Amazon.
6.At last, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards