有时候会遇到严格的海关检查或者由于天气、节假日原因等会导致延误。此时首先要知会客户，然后告诉客户我们会怎么做，如keep update，最后是对此次给客户造成的麻烦致歉。必要时可以给予适当的折扣以提高客户的购物体验。
对于某些国家海关的严格检查造成的货物延误，建议应及时通知买家，及时的沟通让买家感觉到你一直在跟踪货物的状态，而且是一位负责任的卖家，以免置之不理给买家造成误会。
Sample 2
Dear customer,
We received the notice from logistics company that your customs for large parcel periodically inspected strictly recently. In order to make the goods sent to you safety, we suggest that the delay in shipment. Wish you a consent to agree. Please let us know as soon as possible. Thanks.
Best regard,
(Your name)
对于旺季、天气等原因造成的延误可采用以下模板:
Sample 3
Dear customer,
Thank your for your order with us, but we are sorry to tell you that due to peak season/ bad weather these days, the shipping to your country was delayed.
We will keep tracking the shipping status and keep you posted of any update.
Sorry for the inconvenience caused, and we will give you 5% off to your next order for your great understanding.
If you have any concerns, please contact us through the instant message or e-mail, so that we can respond promptly.Thank you.
Best regard,
(Your name)
