买家投诉货物与描述不符或者货物数量不对，这时候卖家可以请求买家根据问题类型提供相应的证据。
Sample
Dear Customer,
We sincerely regret that the items you've received in order Xxxxx were not as described. Our goal is to resolve any dispute as quickly and conveniently as possible. Choice #1: You have claimed the items did not work/work properly. Will you please make a video recording to illustrate this issue and send them directly to my email: xxxxxxx. This will allow us to verify the problem and help resolve it to your satisfaction .Choice #2:You have claimed the items did not work/work properly. Will you please take some photos to illustrate this issue and send them to my email :xxxxxxx .This will allow us to verify the problem and help resolve it to your satisfaction .We apologize for the inconvenience and look forward to hearing from you.
Best Regards,
( your name )
Sample
Dear buyer,
I am so sorry for our carelessness. I need confirm the weight of parcel to check the less quantity with our shipment staff who just start to work after some days. Could I offset the 1 piece's money when you order next time, and we can give you a good discount or send a simple gift to you? Or if you ask for immediate refund now, could you give me your paypal account?
I am so sorry for all the convenience.
Best Regards,
( your name )
当你收到客户反映的产品与描述不符时，我们该怎么进行回复呢?例如，客户来信:
Hello, seller , I've got the goods that is inconsistent with the description, so please sent again!
信件回复模板:
Dear,
We sincerely regret that you are not satisfied with your purchase. We accept returns or exchanges as long as the item is unopened and/ or unused. We strive to provide exceptional products and service to our customers and your opinion is very important to us. Please provide a detailed explanation, photos are also welcome.
Please send your item back to : x x，xxxx, 325000,Wenzhou, China
We will send you a replacement upon receipt of your parcel. Please be aware that the return shipping and any new shipping charges for a replacement item will be charged to the buyer.
If you have any other concerns, please contact us through eBay message so that we can respond you promptly, thanks!
当买家收到货物不满意并提出退货时，我们该如何应对呢?请看下列客户的信件:
Hello , seller , I don't like the goods you send to me, can I return?当然，我们是允许退货的，因此可以回复:
Dear,
Yes , we accept return or exchange. Please send your item back to: xx, xxxx, 325000,Wenzhou,China
We will refund (excluding the postage) you via PayPal once I receive your parcel.
