修复“无商品信息”错误

“无商品信息”错误意味着买家无法在亚马逊商城查看您的商品。您必须修复商品信息,买家才能购买您的商品。以下错误消息表明您的商品没有相应的商品信息:

  • 没有与此库存商品对应的商品信息

  • 商品不在目录中

  • 没有与此库存商品对应的亚马逊物流商品信息

我们确定您的账户状态存在问题,因此需要进行故障排除。


“无商品信息”错误通常是由上传数据不正确导致的。如果您使用上传数据,并收到很多“无商品信息”错误,请确认您的上传数据是否正确。有关更多信息,请参阅批量发布亚马逊物流商品。

您也可使用【修复无在售信息的亚马逊库存】报告,帮助解决“无商品信息”错误。如果报告不可用,表示您没有无在售信息的亚马逊库存。有关更多信息,请参阅修复无在售信息的亚马逊库存。

如果您的上传数据正确,且没有无在售信息的亚马逊库存,在收到“无商品信息”错误时需考虑以下问题:

  • 您的商品是否在售?

  • 您的商品信息是否准确?

  • 您的商品是否受限或被预留?

  • 开始销售日期是否准确?

  • 您的商品是否是另一个 ASIN 的变体?

  • 您的账户设置是否为最新?


您的商品是否在售?

您的商品可能处于非在售状态,或者您可能需要创建新商品信息。

  1. 在管理库存页面上,在【搜索】框中输入商品的 MSKU,然后点击“搜索”。

  2. 如果状态为【在售】,请转至标题为“您的商品信息是否不准确”的部分。

  3. 如果状态为【非在售】,查看括号中的注释以确定后续步骤。例如:

    • 对于【非在售(被屏蔽)】的商品,查看您可能已经收到的任何通信以确定后续步骤。

    • 对于【非在售(缺货)】的商品,重新补充库存。

    • 对于【非在售(停售)】的商品,点击【重新发布】。

  4. 如果您找不到商品信息,请点击页面右上角的【添加新商品】按钮,创建新商品信息。有关更多信息,请参阅一次添加一件商品。

    提示: 确保 ASIN、卖家 SKU (MSKU) 和状况与您库存中的商品匹配。如果不匹配,将向您的库存列表重新添加商品,原来的商品信息将不会被修复。


您的商品信息是否准确?

如果您的商品信息不准确,它可能与您发送至运营中心的商品不相关。

  • 【卖家 SKU】 和 【ASIN/ISBN】 与导致错误的商品是否匹配? 如果【卖家 SKU】、【ASIN】 或 【ISBN】 不匹配,请点击【添加新商品】按钮,并创建与导致错误的商品的卖家 SKU 相同的新商品。

  • 商品是否列有价格(【您的价格 + 运费】)? 如果价格缺失,请点击您希望修改的库存商品最右列中的【编辑】。在【您的价格】字段中,输入价格,然后点击【保存并完成】。

  • 状况是否与导致错误的商品的状况相同? 如果状况不同,请点击您希望修改的库存商品最右列中的【添加其他状况】。编辑状况,然后点击【保存并完成】。

  • 该商品的【订单配送方】列是否设置为【亚马逊】? 如果该列设置为【卖家】,请选择该商品的商品信息,然后点击【对选定商品执行操作】菜单上的【转换为“亚马逊配送”】。

如果您对上述所有问题的回答均为“是”,请转至标题为“您的商品是否受限或被预留”的部分。


您的商品是否受限或被预留?

亚马逊会定期检查商品信息,偶尔也会因商品限制、销售限制或发现重复的详情页面而删除商品信息,然后向卖家发送电子邮件告知这些更改。

  1. 检查您的电子邮件以查看您是否收到与此商品相关的任何来自亚马逊的通信。

  2. 如果您未收到任何通信,请转至标题为“开始销售日期是否准确”的部分。

  3. 如果您收到与此商品相关的通信,请遵循您收到的说明。


开始销售日期是否准确?

如果您将【开始销售日期】设置为未来的某个日期,在该日期之前,这些商品在亚马逊商城上不可售。

  1. 在【管理库存】页面上,点击您希望修改的库存商品最右列中的【编辑】。找到【开始销售日期】字段。

  2. 如果【开始销售日期】字段为空,或者日期为过去的某个日期,请转至标题为“您的商品是否是另一个 ASIN 的变体”的部分。

  3. 如果【开始销售日期】字段中的日期是未来的某个日期,请删除该日期,然后点击【保存并完成】。


您的商品是否是另一个 ASIN 的变体?

您可为父 ASIN 创建变体。例如,T 恤可能有不同的尺码和颜色。T 恤是父 ASIN,不同尺码和颜色的商品信息是商品变体,也被称为子 ASIN。如果父/子 ASIN 关系不正确,这可能会导致“无商品信息”错误。

有关父/子关系的更多信息,请参阅关于父/子关系。

  1. 在所有库存概览中,点击商品的 【ASIN/ISBN】。

  2. 如果没有颜色和/或尺寸选项,请转至标题为“您的账户设置是否为最新”的部分。

  3. 如果有颜色和/或尺寸选项,表示您的商品是另一 ASIN 的变体。选择您提供的商品的颜色和/或尺寸。向下滚动页面,然后选择和复制 (Ctrl+C) 此商品的 ASIN。

  4. 在所有库存概览中,将您复制的 ASIN 粘贴至【搜索】框,然后点击【搜索】。

  5. 在页面的左侧,点击【所有库存】。在【状态】列,查找【父变体】。

  6. 如果【父变体】显示在【状态】列,请转至标题为“您的账户设置是否为最新”的部分。

  7. 如果【父变体】未显示在【状态】列,请点击【添加新商品】按钮,将您复制的 ASIN 粘贴至【在亚马逊上查找该商品】搜索框,然后点击【搜索】。点击【销售您的商品】,使用正确的父/子关系创建新商品信息。


您的账户设置是否为最新?

如果您库存中的所有商品都显示“无商品信息”错误,表示您的账户可能有问题。检查您的账户设置,并确保:

  • 您已输入您账户的税务信息。有关更多信息,请参阅亚马逊税务计算服务

  • 您的销售权限尚未被暂停或撤销。有关更多信息,请参阅就销售权限被限制或移除提出申诉。


亚马逊官网原文详情:   

Fix a "no listing" error

A "no listing" error means that your listing cannot be viewed on Amazon. The listing must be fixed to make your product available for purchase.

The following error messages indicate that a listing is not available for your product:

  • No listing exists for this inventory item

  • Item not in catalog

  • No Amazon-fulfilled listing exists for this inventory item

We have identified an issue with your account status that requires troubleshooting.


"No listing" errors are often the result of incorrect feeds. If you use feeds and have received a large number of "no listing" errors, confirm that your feed is correct. For more information, see List FBA products in bulk.

You can also use the Fix Stranded Inventory report to help resolve "no listing" errors. If the report is not available, you do not have stranded inventory. For more information, see Fix stranded inventory.

If your feed is correct and your inventory is not stranded, the questions to consider when you receive a "no listing" error are:

  • Is your listing active?

  • Is your listing accurate?

  • Is your product restricted or reserved?

  • Is the start selling date accurate?

  • Is your product a variation of another ASIN?

  • Are your account settings current?


Is your listing active?

Your listing may be inactive or you may need to create a new listing.

  1. On the Manage Inventory page, type the product MSKU in the Search box, and click "Search".

  2. If the status is Active, continue to the section entitled "Is your listing inaccurate."

  3. If the status is Inactive, review the note in parentheses to determine next steps. For example:

    • For Inactive (Blocked) items, review any communication you may have received for next steps.

    • For Inactive (Out of Stock) items, replenish your inventory.

    • For Inactive (Closed) items, click Relist.

  4. If you can't find the listing, click the Add a product button at the top right corner of the page and create a new listing. For more information, see Add One Product at a Time.

    Tip: Make sure that the ASIN, merchant SKU (MSKU), and condition match the items in your inventory. If they don't match, a second item will be added to your inventory list, and the first listing will not be fixed.


Is your listing accurate?

If your listing is not accurate, it may not be associated with the product that you have sent to the fulfillment center.

  • Are the Merchant SKU and ASIN/ISBN the same as the product causing the error? If the Merchant SKU, ASIN, or ISBN don't match, click the Add a product button and create a new listing with the same merchant SKU as the product causing the error.

  • Is a price listed for the product (Your Price + Shipping)? If the price is missing, click Edit in the far right column of the inventory listing that you want to modify. In the Your Price field, type the price, and then click Save and finish.

  • Is the condition the same as the product causing the error? If the condition is different, click Add another condition in the far right column of the inventory listing that you want to modify. Edit the condition, and then click Save and finish.

  • Is the Fulfilled by column set to Amazon for that product? If it is set to Merchant, select the listing for that product and, on the Action on selected menu, click Change to Fulfilled by Amazon.

If you answered Yes to all of the above, continue to the section entitled "Is your product restricted or reserved."


Is your product restricted or reserved?

Amazon regularly reviews and occasionally removes product listings as a result of product restrictions, selling restrictions, or finding duplicate detail pages, and then sends an email regarding these changes.

  1. Check your email to see if you have received any communications from Amazon regarding this product.

  2. If you have not received any communication, continue to the section entitled Is the Start selling date accurate.

  3. If you have received communication regarding this product, follow the instructions you received.


Is the Start selling date accurate?

If you set a Start selling date that is in the future, Amazon will not make those products available for sale until that date.

  1. On the Manage Inventory page, click Edit in the far right column of the inventory listing that you want to modify. Locate the Start selling date field.

  2. If the Start selling date field is blank or if the date occurs in the past, continue to the section entitled Is your product a variation of another ASIN.

  3. If the Start selling date field is in the future, delete the date and click Save and finish.


Is your product a variation of another ASIN?

You can create variations on a parent ASIN. For example, a T-shirt may be available in different sizes and colors. The T-shirt is the parent ASIN, and the listings for different sizes and colors are the product variations, also called child ASINs. If the parent-child ASIN relationship is incorrect, it may cause a "no listing" error.

For more information about parent-child relationships, see Creating Parent-Child Variation Relationships.

  1. In All Inventory view, click the ASIN/ISBN for the product.

  2. If there are no color and/or size options, continue to the section entitled "Are your account settings current."

  3. If there are color and/or size options, your listing is a variation of another ASIN. Select the color and/or size of the product that you are offering. Scroll down the page and select and copy (Ctrl+C) the ASIN for this listing.

  4. In All Inventory view, paste the ASIN that you copied into the Search box and click Search.

  5. On the left side of the page, click All Inventory. In the Status column, look for Variation Parent.

  6. If Variation Parent appears in the Status column, continue to the section entitled "Are your account settings current."

  7. If Variation Parent does not appear in the Status column, click the Add a product button, paste the ASIN that you copied into the Find it on Amazon search box and click Search. Click Sell yours to create a new listing with the correct parent-child relationship.


Are your account settings current?

If every item in your inventory is displaying a "no listing" error, there may be an issue with your account. Check your account settings and make sure that:

  • You have entered the tax information for your account. For more information, see Tax Collection Services.

  • Your selling privileges have not been suspended or removed. For more information, see Appeal the removal of selling privileges.

文章来源:亚马逊官方网站