订单配送设置常见问题
我可以同时为 Prime 和非 Prime 商品启用周末营业吗？
可以。您可以将周末同时设为 Prime 和非 Prime 商品的营业日。如果您未使用配送区域自动化，那么在“一般配送设置”下将周末设置为营业日会影响您的所有商品。如果您希望此设置仅限于 Prime 商品，则需要启用“配送区域自动化”，然后针对所有商品或仅限 Prime 商品选择周末订单配送首选项。
在默认情况下，星期六和星期日营业的设置处于“关闭”状态。如果开启此设置，则在计算“预计发货日期”和预计送达日期时会将其考虑其中。请确保准时发货，以免影响您的迟发率。
负责为我配送商品的承运人可在星期六为某些区域提供配送服务。这能否体现在向买家显示的承诺送达日期中？
如果您已经根据可在星期六或星期日配送商品的配送服务提供商设置了配送区域，那么亚马逊将会自动设置星期六或星期日的配送承诺。只要有一个配送服务提供商可在星期六或星期日进行配送，亚马逊就会自动调整配送承诺，以体现这一点。您无需执行其他操作。“购买配送”还会显示可在星期六或星期日进行配送的配送服务。
如何使用“订单配送设置”调整订单截止时间？
如果您使用了“配送区域自动化”来设定配送区域，则可以通过更改配送服务提供商的最后取件时间来调整订单截止时间。为配送服务提供商设置了最后取件时间后，卖家仍然可以调整特定时段内的截止时间。您可以为整个星期设置截止时间，也可以按一周中的每一天来设置截止时间。
如果您未使用“配送区域自动化”，您仍然可以为商品设置订单截止时间。但是，您将无法按配送服务提供商和一周中的具体时间来设置截止时间。在“一般配送设置”下设置的截止时间适用于所有营业日（如果启用了周末营业，也包括周末）。
配送服务提供商的最后取件时间有什么用处？
“订单配送设置”中的承运人最后取件时间可便于您设置更准确的订单截止时间。您不得将订单截止时间设置为晚于配送服务提供商的最后取件时间。虽然取件时间不会用于计算向买家显示的“承诺送达日期”，但会在“购买配送”时用于确定您继续为订单购买货件标签时是否有配送服务提供商。如果您的标签购买时间比配送服务提供商的最后取件时间提前不足一小时，那么您在“购买配送”上可能看不到可用的配送服务提供商。
如果我在一天内有多个配送服务提供商从库房取件，该怎么办？
我们了解，在一天内可能会有多个配送服务提供商取件。例如，USPS 和 FedEx 的取件时间可能分别为下午 5:00 和下午 6:00。相应地进行配置“订单配送设置”（在“配送区域自动化”的“配送设置”下）后，您就可以收到截止时间分别为下午 4:30 和下午 5:30 （假设订单截止时间早于承运人取件时间 30 分钟）的订单。请确保在订单截止时间和承运人取件时间之间留有充足的时间。
| 配送服务提供商 | 最后取件时间 | 订单截止时间 | 买家订单截止时间 | 标签购买截止时间 |
|---|---|---|---|---|
| FedEx 主页 | 下午 6:00（太平洋标准时间） | 下午 5:30（太平洋标准时间） | 下午 4:30（太平洋标准时间） | 下午 5:30（太平洋标准时间） |
| USPS Priority Mail | 下午 5:00（太平洋标准时间） | 下午 4:30（太平洋标准时间） | 下午 3:30（太平洋标准时间） | 下午 4:00（太平洋标准时间） |
我能否在“订单配送设置”中禁用配送服务提供商？
您不能在“订单配送设置”中禁用配送服务提供商（周末除外）。但是，仅在使用配送服务提供商来确定配送模板上的配送区域时，才可使用配送服务提供商的配置。请注意，如果启用了周末营业，您必须至少选择一个可在周末取件的配送服务提供商。
如果我从多个库房发货，亚马逊将如何使用订单截止时间？
如果您在自动配送模板中选择了多个配送地址，那么系统会根据买家地址、一天中的时间以及每个配送服务提供商从每个配送地址配送至买家地址所需的时间自动调整承诺送达日期。评估完所有这些因素后，我们将向买家显示最佳的配送承诺。系统会根据每个配送地址的时区自动调整订单截止时间。这意味着，如果时间未超过所有首选配送服务的订单截止时间，您可以继续收到预计发货日期为当天的订单。
如果我将星期六设为营业日，但承运人在星期六不取件/不处理订单，该怎么办？
如果您将星期六设为营业日，那么您应在星期六发货并确保承运人在当天会取件并扫描。如果承运人无法在星期六取件并扫描包裹，我们建议您取消将星期六设为营业日，因为这样可能会对您的准时发货率产生不利影响，从而使您丧失 Prime 资格。
如何启用周末配送承诺？
当您的配送区域设置了符合条件的可在周末配送商品的配送服务提供商时，系统将会自动启用周末配送。周末配送承诺仅适用于优先配送订单，并且仅当买家位于周末可由这些配送服务提供商提供服务的地区时才会显示。如果商品的配送区域是由您手动设定，而不是根据“配送区域自动化”自动设置的，那么我们不会做出周末配送的承诺。
我是否可以选择不提供周末配送？
不可以。只要您已经根据可在周末向买家地址配送商品的配送服务提供商设置了配送区域，亚马逊就会做出在星期六或星期日配送商品的承诺。如果在设置配送区域时使用的是不可在周末配送商品的配送服务提供商，亚马逊将不会做出周末配送承诺。
买家看到的截止时间是否与我在“订单配送设置”中设置的截止时间相同？
买家看到的订单截止时间要比您设置的订单截止时间早一个小时，以便您处理订单。例如，如果您将“次日达”的截止时间设置为下午 3:00，则买家看到的截止时间将是下午 2:00。
订单截止时间如何改变配送要求和配送承诺？
如果下单时间早于您的截止时间，您必须在当天发货。但是，如果下单时间晚于您的截止时间，那么您可以在下个工作日发货。如果将星期六设为营业日，则在星期五的截止时间之后收到的订单应在星期六发货。
| 在买家所见截止时间之前下的订单 | 在买家所见截止时间之后下的订单 | |
|---|---|---|
| 订单配送选项 | 隔日达 | 隔日达 |
| 卖家为“隔日达”设置的截止时间 | 下午 2:00（美国东部标准时间） | 下午 2:00（美国东部标准时间） |
| 买家所见的订单截止时间 | 下午 1:00（美国东部标准时间） | 下午 1:00（美国东部标准时间） |
| 订单日期和时间 | 上午 11:00（美国东部标准时间），2020 年 9 月 16 日，星期三 | 下午 3:00 （美国东部标准时间），2020 年 9 月 16 日，星期三 |
| 发货日期 | 2020 年 9 月 16 日，星期三 | 2020 年 9 月 17 日，星期四 |
| 送达日期 | 2020 年 9 月 18 日，星期五 | 2020 年 9 月 21 日，星期一（假设未启用星期六配送） |
Order fulfillment settings FAQ
Can I enable weekend operations for both Prime and non-Prime products?
Yes, you can enable weekends as operational days for both Prime and non-Prime products. If you are not using Shipping Region Automation, turning on weekends as operational under General Fulfillment Settings will impact all of your products. If you want to limit it to Prime offers only, you will need to turn on Shipping Region Automation and then indicate your weekend order fulfillment preference for all offers or only Prime offers.
By default, the setting for both Saturday and Sunday operations is turned OFF. By turning ON this setting, these days will be counted towards the Expected Ship Date and Estimated Delivery Date. Please ensure you ship on time as this might impact your Late Shipment Rate.
The carrier that I use to ship products delivers on Saturdays for certain regions. Can this be reflected on the Promised Delivery Date shown to the customer?
Amazon will automatically set a Saturday or Sunday delivery promise if you have configured your shipping regions based on shipping services that deliver on Saturday or Sunday. As long as one shipping service delivers on Saturday or Sunday, Amazon may automatically adjust the delivery promise to reflect this. There is no additional action required of you. Buy Shipping will also show the shipping services that can deliver on a Saturday or Sunday.
Note: At this time, Amazon only supports Saturday delivery for the following shipping services - USPS Priority Mail, USPS Priority Mail Express, FedEx Home Delivery, UPS Ground, and Ontrac Ground. Additionally, we also support Sunday delivery for FedEx Home Delivery for a limited number of U.S. ZIP codes. If you are not using Shipping Region Automation, Saturday and Sunday will not be considered as delivery days.How can order cut-off times be adjusted using the Order Fulfillment Settings?
If you are using Shipping Region Automation to define your delivery regions, order cut-off times can be adjusted by changing the last pick-up time for the shipping service. Once the last pick-up time is set for the shipping service, sellers can continue to adjust the cut-off time within a certain time window. You will be able to set the cut-off time for the whole week or by every day of the week.
If you are not using Shipping Region Automation, you will still be able to set order cut-off times for your products. However, you will lose the ability to set cut-off times by shipping service and day of the week. The cut-off time set under General Fulfillment Settings will be applied for all operational days (including weekends if enabled).
Note: Order cut-off times cannot be earlier than 2:00 p.m. local time (except for weekends) and must be at least 30 minutes before the carrier pick-up time.What is the use of the last pick-up time for shipping service?
The last carrier pick-up time on the Order Fulfillment Settings acts as a mechanism for you to set more precise order cut-off times. You will not be able to set an order cut-off time for a shipping service that is later than the last pick-up time. While the pick-up time is not used for the calculation of the promised delivery date shown to customers, it is used during Buy Shipping to determine availability of the shipping service when you proceed to purchase a shipping label for the order. If your label purchase time is less than an hour before the last pick-up time for the shipping service, you may not see the shipping service available to you on Buy Shipping.
Note: Shipping label purchase ends one hour before the last pick-up timeWhat if I have multiple shipping services picking up from my warehouse on any given day?
We understand that there might be multiple shipping services picking up packages on a given day. For example, USPS and FedEx might have a pick-up time of 5:00 p.m. and 6:00 p.m. respectively. Configuring Order Fulfillment Settings (under Fulfillment Settings for Shipping Region Automation) accordingly will allow you to receive orders up to a cut-off time of 4.30 p.m. and 5.30 p.m. respectively, assuming the order cut-off time is set 30 minutes prior to carrier pick-up time. Please ensure that you have sufficient time between your order cut-off time and carrier pick-up time.
Shipping service Last pick-up time Order cut-off time Customer order cut-off time Label purchase cut-off time FedEx Home 6:00 p.m. PST 5:30 p.m. PST 4:30 p.m. PST 5:30 p.m. PST USPS Priority Mail 5:00 p.m. PST 4:30 p.m. PST 3:30 p.m. PST 4:00 p.m. PST Can I disable a shipping service on Order Fulfillment Settings?
You cannot disable a shipping service on Order Fulfillment Settings except over the weekend. However, the configurations for a shipping service are only used if the shipping service is being used to define your shipping regions on shipping templates. Note that, if weekend operations have been turned on, you must have at least one shipping service selected that picks up on the weekend.
How does Amazon use order cut-off times when I am shipping from multiple warehouses?
If you have selected multiple shipping locations on your automated shipping templates, the promised delivery date will be automatically adjusted based on the customer location, time of day, and the time it takes for each shipping service to deliver to the customer location from each of the shipping locations. After evaluating all these factors, we will display the best delivery promise to the customer. The order cut-off time value is automatically adjusted for the time zone of each shipping location. This means that you may continue getting orders with an expected ship day for the same day until the time is past the order cut-off times of all your preferred shipping services.
Example: The customer is located in Seattle (ZIP code 98109). You have two shipping locations: Warehouse A (default shipping address) on the East Coast (ZIP code 22304) and Warehouse B (ZIP code 94016) and an order cut-off time of 2:00 p.m. local time (specific to the default shipping address, in this case EST). From each location, it takes two business days to reach the customer. This means that until 2:00 p.m. EST (or 11:00 a.m. PST), you will be able to fulfill orders to the customer from either shipping location. From 2:00 p.m. EST (11:00 a.m. PST) to 5:00 pm EST (2:00 p.m. PST), you will be able to fulfill orders to the customer from Warehouse B.What happens if I have turned on Saturday as an operational day but the carrier does not pick-up or process the order on Saturday?
If you have turned on Saturday as an operating day, you are expected to ship on Saturday and ensure that the carrier picks up and scans on Saturday. If the carrier is unable to pick up and scan the package on Saturday, we advise you to turn off Saturday as an operational day as it may adversely impact your On-time Shipment Rate, resulting in a loss of Prime eligibility.
How can I activate weekend delivery promises?
Weekend delivery will be automatically activated when your delivery regions are set up with the eligible Shipping Services that deliver over the weekend. Weekend delivery promises will only be applicable for Premium Shipping orders and will only appear if the customer is located in a region served by these Shipping Services over the weekend. We will not be making a promise over the weekend if delivery regions for the products have been defined by you manually and not based on Shipping Region Automation.
Can I opt out of weekend delivery?
No. As long as your delivery regions have been set up based on Shipping Services that can deliver over the weekends to the customer location, Amazon will make a delivery promise of Saturday or Sunday. If delivery regions are configured using Shipping Services that do not deliver over the weekend, Amazon will not make a delivery promise over the weekend.
Is the customer-facing cut-off time the same as the one I set on Order Fulfillment Settings?
Customers will see a cut-off time one hour prior to the one you set to allow for order processing. For example, if you have set the cut-off time for Next Day shipping as 3:00 p.m., customers see the cut-off time as 2:00 p.m.
How does order cut-off time change the shipping requirements and delivery promises?
If an order is placed before your cut-off time you must ship the item the same day. However, if an order is placed after cut-off time, you can ship the item the next business day. If Saturday is enabled as an operating day, then orders received after cut-off time on Friday are expected to be shipped out by Saturday.
Order before customer-facing cut-off time Order after customer-facing cut-off time Order shipping option Two Day Shipping Two Day Shipping Seller's set cut-off time for Two Day Shipping 2:00 p.m. EST 2:00 p.m. EST Customer-facing order cut-off time 1:00 p.m. EST 1:00 p.m. EST Order date and time 11:00 a.m. EST, Wednesday, September 16, 2020 3:00 p.m., EST, Wednesday, September 16, 2020 Ship by date Wednesday, September 16, 2020 Thursday, September 17, 2020 Deliver by date Friday, September 18, 2020 Monday, September 21, 2020 (assuming Saturday delivery is not enabled Note: Changing your order cut-off won't change the Premium Shipping performance requirements you are required to maintain.
