因自然灾害导致配送延迟

如果您的发货地址位于最近因自然灾害和/或天气事件(如地震或强降水)导致交通运输不便的区域,那么承运人可能会延迟取件和配送。为了避免对买家造成负面影响,请在预计会发生配送延迟时遵循以下流程。

对于使用卖家自配送 Prime 或优先配送的卖家

如果您的发货地址位于受影响的区域,请将您的配送设置更改为“标准配送”。要详细了解如何更改配送设置,请参阅创建、编辑或删除配送模板。

对于使用卖家自配送的所有卖家

如果您预计承运人需要更多时间才能完成取件(因为您的发货地址位于受影响的区域),则可延长备货时间。如果承运人可以按时取件,则您无需执行任何操作。亚马逊会自动计算和更新运输时间因大范围运输问题导致的任何必要更改,因此无需您执行任何操作。有关更多信息,请参阅修改备货时间。

如果您完全无法配送,请将您的账户状态设置为【停用】。

买家沟通

如果自然灾害影响了您配送现有订单的能力,我们建议您使用买家与卖家消息服务通知买家,说明配送订单所需的时间比预计要长。要向买家发送消息,请参阅使用买家与卖家消息服务与买家沟通。


亚马逊官网原文详情:

Delivery delay due to natural disaster


If you ship from an area where natural disasters and/or weather events, such as earthquakes or extreme precipitation, have recently impeded transportation access, there might be delays in carriers’ pick-up and delivery. To avoid negative impact to customers, follow the below procedures when you expect a delay in shipping.


For sellers using Seller Fulfilled Prime or Premium Shipping

When your Ship From Location is located in an affected area, change your shipping settings to Standard Shipping. To know more about how to change shipping settings, see Create, edit, or delete shipping templates.


For all MFN sellers

If you expect carriers will need additional time to complete pickup of your orders because your Ship From Location is located in an affected area, you can increase your handling time. If carriers are picking up on time for you, you do not need to do anything. Amazon automatically calculates and updates any changes needed in transit time due to large-scale transportation issues, so no action is required on your part. For more information, see Modify handling time.

If you are unable to ship at all, set your account status to Inactive.


Communication to buyers

If a natural disaster affects your ability to fulfill existing orders, we recommend you inform buyers that it will take longer than expected to deliver the order by using Buyer-Seller Messages. To send message to buyers, see Communicate with buyers using the Buyer-Seller Messaging Service.


 文章来源:亚马逊官方网站