亚马逊货运汽运零担配送服务级别

亚马逊物流为运送至选定的亚马逊运营中心的汽运零担和整车运输配送货件提供取件服务。我们使用选定的亚马逊合作承运人,以帮助减少将您的库存配送至我们的运营中心网络并使库存可供买家购买的时间和成本。

现在,您可以通过亚马逊货运将您的库存发送至全国范围内的亚马逊运营中心。

该服务在预订后两天内提供托拍取件,并以低运费快速配送。对于发往全国的指定运营中心的货件,您可以通过选定的邮政编码来取件。

要使用此服务,请在创建货件时选择【亚马逊合作承运人】。亚马逊或合作伙伴将负责取走您的货件。

  • 亚马逊将安排在您接受运费时显示的预计取件日期上午 8 点至下午 5 点之间取件。您无需致电来安排取件。

  • 亚马逊会安排在承诺日期将您的货件发送至全国范围内的运营中心,以便您的库存尽快完成登记并处于可售状态。

  • 此服务会在确认发货时承诺的送达日期将您的货件配送至运营中心。

对于汽运零担/整车运输货件,在您批准预估运费后,亚马逊会向您发送提货单 (BOL),该提货单也可在您货件的追踪动作选项卡中找到。您可以在提货单上找到您的货件详情,该信息将在取件日期当天上午提供。

延迟取件

取件可能会因天气、路况、请求的升降门服务、不正确的货件信息或之前的停运而延迟。

注意: 亚马逊无法为合作承运人小包裹快递服务安排取件。但是,您可以上网或电话联系您当地的 UPS 安排取件。您需要提供追踪编码。

注意: 合作汽运零担承运人无法从任何海运码头或港口地点取件。合作汽运零担承运人不会从需要提货单之外额外文件的库房取件。您需要将商品转移到码头或港口之外的取件地点,该地点必须能够容纳承运人的设备。

如果卡车未在计划取件日期的下午 5:00 抵达,且我们没有与您联系,请检查您提供的信息是否正确(正确的配送方式和发货地址)。提供错误的货件信息可能会导致延迟。取件日期也可能因承运人的能力而异。有关更多信息,请参阅亚马逊合作承运人选项帮助页面。

如果货件信息正确无误,提货单已生成,取件日期已过,您可以在卖家平台中打开支持问题。如果您在 24 小时内没有收到回复,请拨打 ROC 热线 866-203-8372。

注意: 请提前对您的货件进行预处理,以便卡车抵达时能够装货。

汽运零担升降门服务

要申请汽运零担升降门服务或小于 53 英尺卡车的车辆,请拨打 ROC 热线:866-203-8372。

重新安排取件或取消货件

要重新安排取件,您必须在取件日期开始前至少 24 小时联系亚马逊。

请按照以下步骤提交重新安排取件的请求。

  1. 转至联系我们表单,然后点击【我要开店】

  2. 展开【亚马逊物流】

  3. 点击【调查其他亚马逊物流问题】

  4. 选择【其他亚马逊物流问题】

  5. 在【联系原因】字段中输入【重新安排亚马逊配送

  6. 请提供您的亚马逊物流货件编号和重新安排日期


要取消货件,请转至货件处理进度,然后按照以下步骤操作:

  1. 找到货件并点击【处理货件】

  2. 点击【预处理货件】选项卡(如果您尚未完成的话)

  3. 滚动至【第 4 部分:运费】

  4. 点击【取消费用】

在批准预估费用后,您可在一小时内取消汽运零担/整车运输货件。

注意: 取消货件不会取消费用。您必须按照以上取消说明操作,确保不会发生取件,也不会收取费用。如果供您取消货件的时间段已过,您将无法在卖家平台中取消这些费用和接收退款。

托拍标签要求

为确保将您的商品快速配送至运营中心,亚马逊货运为每个唯一托拍标签提供了四个完全相同的副本。

在托拍的四个侧面粘贴同一标签副本。确保每个托拍上的所有标签都具有相同的“托拍数量”编号(请参阅以下示例)。您可以在标准化货件创建流程中打印新的托拍标签。


亚马逊官网原文详情:   

Amazon Freight LTL shipping service

Fulfillment by Amazon offers a pickup service for less-than-truckload (LTL) and full-truckload (FTL) shipments to select fulfillment centers. We use select Amazon-partnered carriers to help decrease the time and cost of getting your inventory into our fulfillment network and making it available for purchase by customers.

Amazon Freight is now available for sending your inventory to fulfillment centers nationwide.

The service offers pallet pickup within two days of booking and provides fast shipping at low rates. It’s available for pickup from select Zip Codes for shipments to designated fulfillment centers across the country.

To use the service, choose Amazon Partnered Carrier when creating your shipment. Amazon or a partner will be assigned to pick up your shipment.

  • Amazon will arrange for pickup of your shipment between 8 a.m. and 5 p.m. on the estimated pickup date shown when you accept the shipping charges. You don’t need to call to schedule a pickup.

  • Amazon will arrange to send your shipment on the promised date to fulfillment centers nationwide so that your inventory is checked in and available for sale as soon as possible.

  • The service delivers your shipments to the fulfillment centers on the delivery date promised during shipment confirmation.

For LTL/FTL shipments, after you approve the estimated shipping costs, Amazon will send you a Bill of Lading (BOL), which can also be found in the tracking events tab for your shipment. Your shipment details can be found on the BOL and will be available on the morning of your pickup date.

Late pickups

Pickups may be delayed due to weather, road conditions, requested lift gate service, incorrect shipment information, or previous stops.

Note: Amazon does not schedule pickup for the Partnered Carrier Small Parcel Delivery service. However, you can schedule pickup with your local UPS online or by phone. You will need the tracking ID.

Note: Partnered LTL carriers are not able to pick up from any ocean shipping terminal or port location. Partnered LTL carrier do not pickup from warehouses that require additional documentation outside of the BOL. You will need to transfer your products to a shipping location outside of the terminal or port that can accommodate the carrier’s equipment.

If the truck does not arrive by 5:00 p.m. on your scheduled pickup day and we have not contacted you, please check that the information you provided is correct (correct shipping method and ship from address). Providing incorrect shipment information may result in delays. Pickup date may also change depending on carrier capacity. For further information, please refer to the Amazon Partnered Carrier options help page.

If shipment information is correct, the BOL generated, and the pickup date has passed, you can open a support case in Seller Central. If you do not receive a response within 24 hours, call the ROC hotline at 866-203-8372.

Note: Please prepare your shipments ahead of time, so they can be loaded when the truck arrives.

LTL lift gate service

To request LTL lift gate service or a vehicle smaller than a 53-foot truck, call the ROC hotline at 866-203-8372.

Reschedule or cancel a shipment

To reschedule, you must contact Amazon at least 24 hours before the start of your pickup day.

Follow the steps below to submit a reschedule request:

  1. Go to the Contact us form and click Selling on Amazon

  2. Expand Fulfillment by Amazon

  3. Click on Investigate Other FBA Issues

  4. Select Other FBA Issue

  5. Enter Amazon Shipping Rescheduling in the Contact Reason field

  6. Please include your FBA shipment ID and your reschedule date


To cancel a shipment, go to your Shipping Queue and follow the steps below:

  1. Locate the shipment and click Work on Shipment

  2. Click the Prepare Shipment tab (if you are not already there)

  3. Scroll to Section 4, Shipping Charges

  4. Click Void Charges

You can cancel an LTL/FTL shipment up to one hour after approving estimated charges.

Note: Canceling the shipment does not cancel the charges. You must follow the canceling instructions above to ensure no pickup is made and charges will not apply. If the window of time to cancel a shipment has passed, you will not be able to cancel those charges or receive a refund within Seller Central.

Pallet label requirements

To ensure speedy shipping of your products to fulfillment centers, Amazon Freight provides four identical copies of each unique pallet label.

Place a copy of the same label on all four sides of the pallet. Make sure that all labels on each pallet have the same “Pallet Count” number (see the example below). You can print the new pallet labels from the shipment creation workflow.

文章来源:亚马逊官方网站