亚马逊如何处理亚马逊物流退货、退款和咨询
您的亚马逊物流商品显示有 FBA 徽标，因此买家知道亚马逊将为他们的订单提供配送和客户服务。
针对在亚马逊网站上购买的亚马逊物流商品的买家咨询、退款和退货由我们世界一流的客户服务负责管理，帮助节省您的时间，此服务无需额外付费，包括服装和珠宝首饰在内的某些商品分类除外。有关更多信息，请参阅退货处理费帮助页面。
注意： 多渠道配送订单不可享受亚马逊客户服务。了解有关多渠道配送订单的客户服务的更多信息。
亚马逊物流的在线退货处理中心为买家提供了关于如何联系我们进行退款和退货的帮助页面和详细信息。请参阅亚马逊物流买家退货政策，详细了解亚马逊如何处理退货、退款和赔偿。
注意： 对于亚马逊物流订单，买家与卖家消息服务仅用于商品咨询。任何客户服务咨询都应转至亚马逊客户服务。
亚马逊官网原文详情：
How Amazon handles FBA returns, refunds, and inquiries
Your Fulfillment by Amazon listings are displayed with the FBA logo, so customers know that Amazon will handle fulfillment and customer service for their orders.
Our world-class customer service team saves you time by managing customer inquiries, refunds, and returns for FBA items bought on the Amazon website. There is no extra charge for this service, except for certain product categories including apparel and jewelry. For more information, visit our Returns processing fee help page.
Note: Multi-Channel Fulfillment orders are not eligible for Amazon customer service. Learn more about Customer service for Multi-Channel Fulfillment orders.
FBA’s online Returns Center provides customers with help pages and details about how to contact us for refunds and returns. See the FBA customer returns policy for more information about how Amazon handles returns, refunds, and reimbursements.
Note: For FBA orders, the Buyer-Seller Messages service is for product inquiries only. Any customer service inquiries should be directed to Amazon customer service.
文章来源：亚马逊官方网站
