亚马逊物流库存赔偿政策: 运营中心运营索赔

本页面适用于我们收到您提供的商品后,在亚马逊运营中心或代表亚马逊运营的场所中丢失或残损的符合要求的商品。您的盘库报告中会报告这些丢失或已残损商品。

提出索赔的流程因商品在配送过程中丢失或残损时的所在位置而异:

索赔期限

您必须在盘库报告中报告商品丢失或已残损之日起的 18 个月内提交索赔。 在此期限范围外提交的索赔不符合赔偿条件。

在您提交索赔之前

  • 请检查您的盘库报告,以确认商品丢失或残损的日期和盘点代码。

  • 请检查您的管理亚马逊库存报告,以确认未找到丢失或残损商品、或未将其归入至您的库存中并保持“可售”状况、或处于并非由亚马逊造成的已残损状况(例如,商品原本有缺陷)。

  • 请查看您的赔偿报告,了解您是否已经获得丢失或已残损商品的赔偿。按 FNSKU 和日期搜索以筛选结果。

提交您的索赔

对上述报告进行查看和货件差异查询后,如果您仍然认为某个丢失或已残损商品符合赔偿要求,则可以提出索赔。

对于已残损商品,请在下方工具中输入交易商品编号,检查您的资格情况并申请索赔。您可以在盘库报告中找到交易商品编号。

输入交易编号 (TRID)

对于丢失的商品,请通过卖家平台中的联系我们页面提出索赔。您必须提供交易商品编号或 FNSKU。

您可能需要提供其他信息,如商品丢失或残损的日期或地点(例如,亚马逊运营中心编号)。


 亚马逊官网原文详情:

FBA inventory reimbursement policy: Fulfillment center operations claim

This page applies to eligible items that are lost or damaged by an Amazon fulfillment center or a facility operated on behalf of Amazon, after we receive them from you. These lost or damaged items are reported in your Inventory Adjustments report.

The process to a file a claim varies by where in the fulfillment process your item is lost or damaged:

  • Shipment to Amazon

  • Fulfillment center operations

  • FBA customer returns

  • Removals

Claim window

You must submit your claim no later than 18 months after the date the item was reported lost or damaged in your Inventory Adjustment report. Claims submitted outside of this window are not eligible for reimbursement.

Before you submit a claim

  • Check your Inventory Adjustments report to confirm the date and adjustment code of the loss or damage to your items.

  • Check your Manage FBA Inventory report to confirm that the lost or damaged item was not found or restored to your inventory in a sellable condition or in a damaged condition for which Amazon was not at fault (for example, the item was defective).

  • Check your Reimbursements report to see if you have already been reimbursed for the lost or damaged item. Search by FNSKU and date to filter the results.

Submit your claim

After reviewing and reconciling the reports above, if you still believe a lost or damaged item is eligible for a reimbursement, you can file a claim.

For damaged items, enter the Transaction Item ID in the following tool to check your eligibility and file a claim. You can find the Transaction Item ID in the Inventory Adjustments report.

For lost items, open a claim through the Contact Us page in Seller Central. You must provide either a Transaction Item ID or the FNSKU.

You may be asked to provide additional information such as the date or location (for example, the Amazon fulfillment center ID) of the loss or damage to your item.

 文章来源:亚马逊官方网站