入库问题一览
入库问题一览概括说明了在发往亚马逊运营中心的货件中发现的问题。要查看货件级别的具体详细信息，请转至入库问题报告。
问题组： 标签缺失 - 商品相关
下表提供了有关贴标问题的信息。要详细了解如何避免这些问题，请观看我们的库存贴标要求视频。
提示： 如果您不想自行为商品贴标，亚马逊将为您贴标（按件收取费用）。有关更多信息，请访问亚马逊物流贴标服务。
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 缺少亚马逊条形码 | 您货件中的一件或多件商品已送达，但未粘贴所需的可扫描亚马逊条形码（又称 X00 标签或 FNSKU）。亚马逊条形码是运营中心用于识别特定 ASIN 的单个商品的编码。 |
有关更多信息，请参阅使用亚马逊条形码追踪库存和如何为商品贴标 (PDF)。 |
| 缺少制造商条形码 | 您货件中的一件或多件商品已到达亚马逊运营中心，但没有所需的可扫描制造商条形码（GCID、UPC、EAN、JAN 或 ISBN）。除非您更改条形码设置，否则我们将在配送过程中始终使用制造商条形码追踪您的库存。 |
有关更多信息，请参阅使用制造商条形码追踪库存和如何为商品贴标 (PDF)。 |
| 缺少窒息警告 | 开口不小于 5 英寸（平铺测量）的聚乙烯塑料袋需要窒息警告标签。 | 窒息警告必须根据塑料袋尺寸采用适宜的字体大小打印，且置于醒目位置。 在确定字体大小时，请测量袋子的长度加宽度：
警告示例 警告： 为避免窒息危险，请将此塑料袋放在婴儿和儿童接触不到的地方。请勿在婴儿车、婴儿床、手推车或婴儿护栏中使用此塑料袋。此塑料袋不是玩具。 有关更多信息，请参阅包装和预处理要求的“聚乙烯塑料袋包装商品”部分。 |
问题组： 标签不正确 - 商品相关
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 商品贴标错误 | 商品已送达，但条形码与实际商品不符。 |
有关更多信息，请参阅：
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| 条形码不可扫描 | 您的货件中的一个或多个商品的条形码受到污损，导致无法在亚马逊运营中心进行扫描。 | 确保您的商品具有实体的可扫描条形码（GCID、UPC、EAN、JAN 或 ISBN）。 标签放置和尺寸
打印机要求
有关更多信息，请参阅：
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| 扫描仪无法识别条形码 | 由于标签放置或预处理不当（如气泡膜包装），您的条形码不可扫描。 |
有关更多信息，请参阅：
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问题组： 其他标签问题 - 商品相关
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 需要贴标 | 由于以下一个或多个原因，您货件中的一件或多件商品需要粘贴制造商条形码和/或亚马逊条形码。条形码：
|
有关更多信息，请参阅：
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问题组： 计划外预处理 - 装袋
提示： 如果您希望亚马逊按件收取商品预处理费用，请前往可选服务页面并将【亚马逊】选为【预处理方】。 有关更多信息，请参阅亚马逊物流预处理服务。
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 【袋装】 | 货件中的商品未按照要求使用聚乙烯塑料袋包装。 | 用于保护商品的聚乙烯塑料袋必须符合以下要求。 注意： 如果商品使用聚乙烯塑料袋包装且塑料袋妨碍了条形码的扫描，此商品可能还需要粘贴标签。 聚乙烯塑料袋要求
聚乙烯塑料袋标签要求
可能要求使用聚乙烯塑料袋的分类包括：
有关更多信息，请访问包装和预处理要求并观看我们的库存预处理要求视频。 |
| 不透明袋包装 | 货件中的商品需要使用黑色不透明的外包装袋。 | 成人用品必须使用黑色不透明的包装袋包装。包装袋的外面必须有可扫描的 X00 或 ASIN 标签和窒息警告。 其中包括但不限于：
有关更多信息，请参阅打包成人用品 |
问题组： 计划外预处理 - 气泡膜包装
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 气泡膜包装 | 货件中的商品未按照要求使用气泡膜包装。 | 气泡膜包装可以防止商品在配送或储存期间破损。 可能要求使用气泡膜包装的分类包括：
有关更多信息，请参阅：
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问题组： 计划外预处理 - 商品相关
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 封装 | 您货件中的商品封装不当。 | 封装可在储存和配送期间保护商品。可以使用胶带密封聚乙烯塑料袋、气泡膜、容易打开的箱子和包含液体的瓶盖，以及固定散装商品。 有关更多信息，请访问对要使用亚马逊物流配送的商品进行预处理 |
问题组： 有效期
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 有效期问题 | 您必须对具有有效期的库存进行预处理，确保亚马逊在接收过程中可以查看其有效期。 | 库存要求亚马逊认为“最佳使用日期”或“销售截止日期”等同于有效期。
标签要求
包装要求
有关更多信息，请参阅具有有效期的亚马逊物流库存 |
问题组： 箱子数量不准确
亚马逊要求您为发往运营中心的每个箱子提供准确的箱内物品信息。此信息可让运营中心更快接收您的货件，并让您的库存尽早上架销售。如果您选择不提供箱内物品信息，亚马逊就会人工处理您的箱内物品，并收取人工处理费。
1 月至 10 月：每件商品 $0.10
11 月和 12 月：每件商品 $0.15
注意： 有关如何避免这项费用的更多信息，请观看我们的货件信息准确性视频。
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 箱子数量不准确 | 发送至运营中心的箱子数量与随货件提供的箱内物品信息不符。 | 您需要为发送至亚马逊的每个箱子提供箱内物品信息。此类商品包括：
确认您发送的每个货件的箱子数量与创建货件时指定的箱子数量一致。 如果您在完成货件后决定运送其他商品，则需创建新货件。 如果您无法寄送货件中原本计划的商品，请删除不准确的货件并创建新货件。 有关更多信息，请参阅提供箱内物品信息。 |
问题组： 箱子内的商品数量不准确
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 箱子内的商品数量不准确 | 根据您提供的箱内物品信息，您货件中的商品数量与预期数量不符。 |
必须在正确的货件箱上粘贴箱子标签，以保证标签信息正确标识每个箱子内的物品。 有关更多信息，请参阅设置发往亚马逊的货件数量。@ |
问题组： 箱子中的商品不符合预期
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 箱内发现与预期不符的商品 | 货件中的一个或多个箱子包含了您提供能的箱内物品信息中未指定的商品。 | 我们要求您对发送至亚马逊的每个箱子提供准确的箱内物品信息。此类商品包括：
请在标准化货件创建流程的【预处理货件】步骤中提供箱内物品信息，或是通过亚马逊商城网络服务（亚马逊 MWS）上传 XML 文件以提供此信息。
有关更多信息，请参阅提供箱内物品信息。 |
问题组： 货件中商品不符合预期
| 问题组 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 在货件中发现与预期不符的商品 | 您的货件中含有原入库计划中未包含的商品。 |
有关更多信息，请参阅设置发往亚马逊的货件数量。 |
问题组： 货件中的商品数量不准确
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 收到的商品数量多于预期数量 | 您的货件中包含的商品数量多于入库计划中指定的商品数量。 | 请确认货件中每种不同商品的数量，并确保它们与入库计划中指定的数量一致。
有关更多信息，请参阅设置发往亚马逊的货件数量。 |
问题组： 商品发布问题
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 需要更改商品名称 | 所发布 ASIN 的商品名称必须具有正确的信息和格式。 您的商品名称不符合亚马逊物流商品名称要求，且/或与商品标签不符。 |
商品信息
有关更多信息，请参阅亚马逊物流商品名称要求 |
问题组： 运输相关问题
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 商品或货件运送至错误的运营中心 | 库存被运送到了与入库计划中所示不同的运营中心。 |
有关更多信息，请参阅：
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问题组： 亚马逊物流受限商品
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 受限商品 | 有些商品必须先获得批准才能在亚马逊上销售。还有一些商品是亚马逊物流不支持的商品。 所有亚马逊要求和限制同样适用于亚马逊物流。 |
有关更多信息，请访问：
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问题组： 已残损商品
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 商品送达时已残损 | 您的部分商品在送达运营中心时已残损，我们无法将其放入您的可售库存中。 | 请参照包装和预处理要求帮助页面预处理您的商品。 包装货件箱时，请使用正确的包装材料（填充物），以确保您的库存在运输途中不会残损。 可接受的填充物包括
发送托拍时，请将最重的货件箱放在底部，将最轻的货件箱放在顶部。 有关更多信息，请参阅有关汽运零担、整车运输和整箱装载货件的卖家要求 |
问题组： 已取消、按错误的路线发送或不完整的货件
| 问题类型 | 问题描述 | 如何避免该问题 |
|---|---|---|
| 货件已取消、按错误的路线发送或不完整（标准尺寸或超大尺寸） | 一个或多个货件不符合亚马逊物流的已取消、按错误的路线发送和不完整的货件政策。 批准入库计划后，您必须按照该计划所述将商品运送至亚马逊，包括所述将每种商品安装所述数量发送到指定的运营中心。 在您批准货件后删除货件、按错误的路线发送货件或发送不完整的货件，都可能会延迟库存接收及其做好销售准备的时间。 注意： 该货件的【问题数量】表示收到时存在问题的商品的数量。 | 为确保未来的所有多目的地货件都符合亚马逊物流政策，请勿在批准计划后删除货件，并确保已批准计划中的所有货件在首个货件送达运营中心后的 30 天内送达。 有关更多信息，请参阅已取消、按错误的路线发送和不完整的货件。 重要： 如果货件不符合这些指南，我们将通知您。如果您未纠正已确定的问题，我们可能会采取以下一项或多项措施：
如果您想将符合要求的库存发送到一个目的地，则可以注册亚马逊物流库存配置服务。亚马逊随后会接收您的商品，并根据需要在我们的配送网络中重新分配这些商品。此流程将产生按商品计算的服务费用。如果您发现管理多目的地货件存在困难，使用此服务可帮助您避免延迟和计划外服务费用。 |
问题组： 其他问题 - 商品和货件相关
| 问题类型 | 问题描述 | 问题描述和避免方法 |
|---|---|---|
| 已确认您的货件存在一般问题。 | 一般事件 | 请按照以下步骤操作，了解有关如何避免这些问题的说明。
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亚马逊官网原文详情：
Problem group: Label missing - product related
The table below provides information about labeling problems. To learn more about how to avoid these problems, watch our Inventory labeling requirements video.
Tip: If you do not want to label your products yourself, Amazon will apply them for you, for a per-unit fee. For more information, visit FBA Label Service.
Problem type Problem description How to avoid the problem Amazon barcode missing One or more of the products in your shipment arrived without the required scannable Amazon barcode, also known as an X00 label or FNSKU. The Amazon barcode is an identifier that fulfillment centers use to identify individual offers for a specific ASIN.
If you chose to use an Amazon barcode when you created a listing for a product to be fulfilled by Amazon, you must put the correct X00 label on the product. You can print Amazon barcodes from the Label Products page when you create a shipment or at any time from the Manage Inventory page.
Make sure the label title matches the corresponding unit, and label your units one at a time.
Cover the entire original manufacturer barcode with your Amazon barcode label, and make sure the Amazon barcode is visible so it can be scanned at the fulfillment center.
For more information, see Use an Amazon barcode to track inventory and How to label products (PDF).
Manufacturer barcode missing One or more of the products in your shipment arrived at the fulfillment center without the required scannable manufacturer barcode (GCID, UPC, EAN, JAN, or ISBN). Amazon will always use the manufacturer barcode to track your inventory throughout the fulfillment process, unless you change your barcode setting.
Make sure your products have a physical barcode (GCID, UPC, EAN, JAN, or ISBN) that is visible so it can be scanned at the fulfillment center.
If an ASIN qualifies for tracking by the manufacturer barcode but doesn't have a physical barcode, you can print labels by going to the Inventory Amazon Fulfills page and selecting Print item labels from the Action on drop-down menu.
Make sure the label title matches the corresponding unit, and label your units one at a time.
For more information, see Using the manufacturer barcode to track inventoryand How to label products (PDF).
Suffocation warning missing Suffocation warning labels are required for poly bags with an opening that is 5 inches or larger (measured when flat). Suffocation warnings must be printed in a legible font size for the size of the bag and placed in a prominent location.
Measure the length plus the width of the bag when determining font size:
60 inches or more = 24 point
40 to 59 inches = 18 point
30 to 39 inches = 14 point
less than 29 inches = 10 point
Example warning
WARNING: To avoid danger of suffocation, keep this plastic bag away from babies and children. Do not use this bag in cribs, beds, carriages, or play pens. This bag is not a toy.
For more information, see the "Poly-bagged units" section of Packaging and prep requirements.
Problem group: Incorrect label - product related
Problem type Problem description How to avoid the problem Unit mislabeled The item arrived with a barcode that does not match the physical product.
Label your products one at a time.
Make sure the label title matches the corresponding product.
For more information, see:
FBA product barcode requirements
Use an Amazon barcode to track inventory
Label products
Barcode cannot be scanned One or products in your shipment had a barcode that was smudged or smeared and could not be scanned at the fulfillment center. Make sure your products have a physical, scannable barcode (GCID, UPC, EAN, JAN, or ISBN).
Label placement and size
Cover any original barcodes. When using an X00 label, cover the entire, original manufacturer barcode with your label. No other barcodes should be visible.
Use the correct label, and the correct size and type. Item labels must measure 1 x 2 5/8 inches. If you are printing your own barcode labels, be sure to use format Code 128A.
Make sure there is a 0.25-inch minimum quiet zone before and after the barcode.
Printer requirements
Use a laser printer for your labels. Inkjet printers are more susceptible to smearing and blurry images.
Clean your printer. Many labeling errors are caused by dirty printer heads.
For more information, see:
FBA product barcode requirements
Use an Amazon barcode to track inventory
Label products
Barcode is not accessible by scanner Due to poor label placement, or prep such as bubble wrap, your barcode is not scannable.
Place the label on the outside of any packaging and on a flat surface. Do not fold the label over edges or place it on a curve.
Make sure there is a 0.25-inch minimum quiet zone before and after the barcode.
Cover all other visible barcodes except for serial number barcodes that uniquely identify the item (for example, IMEI barcodes on mobile phone packaging).
Make sure that each item in a case pack has an Amazon barcode and that any barcodes on the case have been removed.
For more information, see:
Use an Amazon barcode to track inventory
Using the manufacturer barcode to track inventory
Label products
Problem group: Other label problems - product related
Problem type Problem description How to avoid the problem Labeling required One or more of the products in your shipment required either a manufacturer barcode or an Amazon barcode, or both, to be applied because of one or more of the following reasons. The barcode:
Is missing
Cannot be scanned
Label is incorrect
Is not accessible by the scanner
Label your products one at a time.
Make sure the label title matches the corresponding product.
Make sure your products have a physical, scannable barcode (GCID, UPC, EAN, JAN, or ISBN).
Place the label on the outside of the packaging and on a flat surface. Do not fold the label over edges or place it on a curve.
For more information, see:
FBA product barcode requirements
Use an Amazon barcode to track inventory
Label products
Problem group: Unplanned prep - Bagging
Tip: If you want Amazon to do your product prep for a per-unit fee, go to the Optional Services page and select Amazon for Who preps? For more information, visit FBA Prep Service.
Problem type Problem description How to avoid the problem Bagging Items in your shipment did not include the required poly bagging. Poly bags used to protect items must meet the following requirements.
Note: If a unit is poly bagged, it may also require a label if the bag prevents the barcode from being scanned.
Poly bag requirements
The thickness of the bag must be at least 1.5 mil (thousandth of an inch).
The poly bag or shrink wrap must not protrude more than 3 inches past the dimensions of the product.
Poly bags must be transparent.
Poly bags must be completely sealed.
Poly bag label requirements
The poly bag must have a barcode (GCID, UPC, EAN, JAN, or ISBN) or X00 label that is scannable through the bag or have an X00 or ASIN label on the outside of the bag.
Poly bags with an opening of 5 inches or larger (measured when flat) must have a suffocation warning printed on the bag or attached as a label.
Categories that may require poly bags include:
Liquids
Pellets, powders, and granules
Plush
Baby products
Apparel, fabric, and textiles
Jewelry
Small products
For more information, visit Packaging and prep requirements and watch our Inventory prep requirements video.
Opaque bagging Items in your shipment required a black, opaque outer bag. Adult products must be packed in black, opaque bags. The outside of the bag must have a scannable X00 or ASIN label and a suffocation warning.
These include but are not limited to the following:
Items that contain pictures of live, nude models
Packaging that uses obscene or profane messaging
Items that are lifelike but do not show a live, nude model
For more information, see Packaging adult products
Problem group: Unplanned prep - Bubble wrap
Problem type Problem description How to avoid the problem Bubble wrap Items in your shipment did not include the required bubble wrap. Bubble wrap can protect items from breaking during shipment or storage.
Categories that may require bubble wrap include:
Liquids
Sharp items
Glass, ceramic, breakable, and fragile items
For more information, see:
Shipping and routing requirements
Packaging glass ceramic breakable and fragile units
Problem group: Unplanned prep - product related
Problem type Problem description How to avoid the problem Taping Items in your shipment had inadequate taping. Taping can protect products during storage and shipment. Tape can be used to seal poly bags, bubble wrap, boxes that can open easily and caps of bottles that contain liquid, as well as to secure loose products.
For more information, visit Prepare your products for FBA shipping
Problem group: Expiration problems
Problem type Problem description How to avoid the problem Expiration issue Your expiration-dated inventory must be prepped so the expiration date is visible during the receiving process. Inventory requirements
Amazon considers a best-by or sell-by date the equivalent of an expiration date.
Topical and consumable products, including nutritional supplements: All are considered as subject to expiration, whether for human or animal consumption.
Health and beauty products: These are marked to expire 900 days after the date they are processed at the fulfillment center.
Label requirements
Expiration dates must be displayed in the format MM-DD-YYYY or MM-YYYY.
If the expiration date is in a different format, you must cover the existing date with a printed label that shows the expiration date in the correct format.
Products that can expire must have the expiration date printed on both the master box (in 36-point font or larger) and on the individual or retail display units.
If the product has a "manufactured date" printed on it, you must cover that date with an expiration date label in the correct format.
Products with expiration dates cannot be tracked using the manufacturer barcode and must have an Amazon barcode. For more information, see Use an Amazon barcode to track inventory.
Packaging requirements
All case packs, multi-packs, and display boxes must have the expiration date on the box or bundle, as well as on each individual item inside the box or bundle.
Products that expire and are contained in packaging that requires additional prep, such as glass jars or bottles, must be prepped to ensure that Amazon associates can see the expiration date during receiving.
For more information, see Expiration-dated FBA inventory
Problem group: Inaccurate box count
Amazon requires accurate box content information for each box sent to a fulfillment center. This information allows the fulfillment center to receive your shipment more quickly and make your inventory available for sale sooner. If you do not provide box content information, Amazon manually processes your box contents and charges you a manual processing fee.
January to October: $0.10 per unit
November and December: $0.15 per unit
Note: For more information on how to avoid this, see our Shipment information accuracy video.
Problem type Problem description How to avoid the problem Inaccurate number of boxes The number of boxes shipped to the fulfillment center did not match the box content information provided with the shipment. You are required to provide box content information for each box sent to Amazon. This includes:
Unit quantity of each SKU per box
Expiration dates (if applicable)
Box weight and dimensions
Make sure that the number of boxes you send per shipment matches the number of boxes you specified when you created your shipment.
If you decide to send additional items after finalizing a shipment, create a new shipment.
If you are unable to send the products originally planned in your shipment, delete the inaccurate shipment and create a new one.
For more information, see Provide box content information.
Problem group: Inaccurate item quantities in box
Problem type Problem description How to avoid the problem Inaccurate item quantity in box There were item quantities in your shipment that did not match the expected amount based on the box content information you provided.
Provide box content information in the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS).
You must put your box labels on the correct boxes to ensure that the label information identifies the contents of each box.
For additional information, see Set quantity for shipments to Amazon.
Problem group: Unexpected items in box
Problem type Problem description How to avoid the problem Unexpected item found in box One or more boxes in the shipment contained items that were not specified in the box content information you provided. You are required to provide accurate box content information for each box sent to Amazon. This includes:
Unit quantity of each SKU per box
Expiration dates (if applicable)
Box weight and dimensions
Provide box content information at the Prepare Shipment step of the shipment creation workflow, or by uploading an XML file via Amazon Marketplace Web Service (Amazon MWS).
If you want to send additional items after finalizing a shipment, create a new shipment.
If you cannot send the products originally planned in your shipment delete the shipment and create a new one.
For more information, see Provide box content information.
Problem group: Unexpected items in shipment
Problem group Problem description How to avoid the problem Unexpected item found in shipment Your shipment contained items that were not on the original shipping plan.
Before sending your inventory, list all individual items in the shipment on the shipping plan.
When labeling your items, make sure that the label affixed on the item matches the item.
Pay extra attention to subtleties such as size and color variations.
For more information, see Set quantity for shipments to Amazon.
Problem group: Inaccurate quantities in shipment
Problem type Problem description How to avoid the problem More items received than expected Your shipment contained more than the number of items specified on the shipping plan. Verify the quantities of each unique item in the shipment, and ensure that they match the quantities specified on the shipping plan.
If you want to send additional items after finalizing a shipment, create a new shipment.
If you cannot send the products originally planned in your shipment, delete the shipment and create a new one.
For more information, see Set quantity for shipments to Amazon.
Problem group: Product listing problems
Problem type Problem description How to avoid the problem Product title change required The product titles for ASINs listed must have the correct information and formatting.
Your product title did not meet the FBA product title requirements and/or did not match the product label.
Use 50 characters maximum, generally. Some product categories allow longer titles. See category-specific instructions for more details.
Capitalize the first letter of each word.
Do not use all caps.
Do not use capital letters for and, or, for, the, a, an.
Do not capitalize prepositions with fewer than five letters (in, on, over, with).
Use numerals (2 instead of two).
Spell out measurements (6 inches not 6").
Do not use symbols, such as ~ ! * $ ?
Do not use characters such as Æ, ©, ô, etc.
Product information
Include the size and color in "child" ASINs for variations. See About parent-child relationships for more information.
Do not include price or promotional messages, such as "sale" or "free ship."
Do not use subjective commentary, such as "Hot Item" or "Best Seller."
Your merchant name for brand or manufacturer information should not be included, unless your product is Private Label.
For more information, see FBA product title requirements
Problem group: Transportation-related problems
Problem type Problem description How to avoid the problem Product or shipment sent to the wrong fulfillment center Inventory was shipped to a different fulfillment center than the one indicated in your shipping plan.
Adhere to the split shipments set up in your account. Different products are shipped to different locations to maximize efficiency.
Verify that your shipment ID label is in a clear and visible location.
This problem may occur when your carrier delivers the shipment to the wrong location. Work with your carrier to ensure that your shipment is delivered to the address on the shipping label.
Some fulfillment centers may share a ZIP code. Be sure to print the correct address on the shipment label if you are identifying the fulfillment center location by the ZIP code.
For more information, see:
Shipping products to Amazon
FBA Inventory Placement Service
Problem group: FBA restricted items
Problem type Problem description How to avoid the problem Restricted item Some products require prior approval before you can sell them on Amazon. There are also products that FBA does not support.
All Amazon requirements and restrictions also apply to FBA.
Certain products cannot be listed for sale on Amazon.
Some products may be eligible for sale on Amazon but cannot be sold through FBA.
Some products cannot be sold as a matter of compliance with legal or regulatory restrictions (for example, prescription drugs).
Specific product content is prohibited as a matter of Amazon policy (for example, crime scene photos).
For more information, visit:
Categories and products requiring approval
Expiration-dated inventory
FBA prohibited products
Restricted products
FBA product restrictions
Problem group: Damaged products
Problem type Problem description How to avoid the problem Product damaged upon arrival Some of your items arrived damaged at the fulfillment center, and we could not process them into your sellable inventory. Prep your products according to our Packaging and prep requirements.
Using proper packing material (dunnage) when packing your boxes can help ensure your inventory is not damaged in transit.
Acceptable dunnage includes
Foam sheets or cushioning
Air pillows
Bubble wrap
Full sheets of paper
When sending pallets, stack your boxes with the heaviest boxes on the bottom and the lightest on the top.
For more information, see Seller requirements for LTL, FTL, and FCL deliveries
Problem group: Canceled, misrouted, or incomplete shipments
Problem type Problem description How to avoid the problem Shipment was canceled, misrouted, or incomplete (standard-size or oversize) One or more shipments were not in compliance with FBA’s canceled, misrouted, and incomplete shipments policy.
Once you approve a shipping plan, you must ship your products to Amazon as stated in that plan, including sending the stated quantity of each product to the assigned fulfillment center.
Deleting shipments after you have approved them, misrouting shipments, or sending incomplete shipments may delay the receipt of your inventory and its availability for sale.
Note: The Problem quantity for this shipment indicates the number of units that were received with problems.
To ensure that any future multi-destination shipments comply with FBA policy, do not delete shipments after you approve the plan, and make sure that all shipments in your approved plan arrive within 30 days after the first shipment arrives at a fulfillment center.
For more information, see Deleted, misrouted, and incomplete shipments.
Important: We will notify you if a shipment does not meet these guidelines. If you do not correct the identified problems, we may do one or more of the following:
Refuse to accept future shipments and return them to you at your cost
Suspend your ability to create new shipments
Repackage or relabel your shipments and charge you a fee for doing so
If you would like to send your eligible inventory to a single destination, you can sign up for the FBA Inventory Placement Service. Amazon will then receive your units and redistribute them across our fulfillment network as needed. A per-unit service fee applies. Using this service can help you avoid delays and unplanned service fees if you find it hard to manage multi-destination shipments.
Problem group: Other problems – product and shipment related
Problem type Problem description Problem description and how to avoid There were general issues identified with your shipment. Generic event Follow the steps below for instructions on how to avoid these problems.
In Seller Central, go to the Inventory tab and select Manage FBA Shipments.
On the Shipping Queue page, click Track shipment to the right of the shipment.
On the Shipment summary page, go to Problem details.
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