解决入库绩效提醒

为了更好地处理运营中心的库存,出现入库问题后,我们会在【货件一览】页面向卖家发出通知。您可以按照如下所述查看、确认并处理问题通知。

解决问题

如果我们因库存货件问题暂停了您的货件权限,您可以通过确认相应问题或提交调查请求(如适用)来申请恢复该商品的货件创建权限。

确认问题

请按照以下步骤在卖家平台中确认问题。

  1. 在货件处理进度页面第一行中,点击“查看问题”,转至存在问题的货件。

  2. 在【货件一览】页面上,转至【问题】选项卡,查看特定货件或商品相关问题。

  3. 点击【解决】按钮,查看问题商品。在弹出窗口的【已报告问题】选项卡中,您将看到该问题的描述以及未来如何避免此类问题。如果我们记录了商品的图片,图片也会显示在此处。

  4. 要完成操作,请点击【确认】按钮。


当您试图在管理库存页面上向入库计划添加被暂停的商品时,如果您尚未确认相应问题,则会收到一条错误消息。

在【管理库存】页面上,点击【立即解决】,查看并确认问题。

注意: 在您确认有问题的商品或货件后,我们便会取消暂停。

对问题提出异议

查看问题详情(如上所述)后,如果您认为所述问题并未发生,请按照以下步骤提交异议请求。

按照以下步骤在卖家平台中对该问题提出异议。

  1. 在货件处理进度页面第一行中,点击“查看问题”,转至存在问题的货件。

  2. 在【货件一览】页面上,转至【问题】选项卡,查看特定货件或商品相关问题。

  3. 点击【解决】按钮,查看问题商品。在弹出窗口的【已报告问题】选项卡中,您将看到该问题的描述以及未来如何避免此类问题。如果我们记录了商品的图片,图片也会显示在此处。

  4. 如果您对此问题有异议,请点击【提交异议】选项卡。我们可能会要求您提供其他信息。

  5. 在您提交请求后,我们将为您创建一个问题,并向您发送一封确认电子邮件。您可能需要在 7 天 内为您的问题附上其他证据以完成请求操作。例如,我们可能会要求您提交预处理或贴标商品的图片,以帮助我们解决问题。


提交与预处理问题相关的异议之前,请检查商品分类以确认您的商品所需的确切预处理工作。有关更多信息,请参阅亚马逊物流预处理视频教程。

注意: 自我们向您发出问题通知之日起,您有长达 30 天的时间提交问题异议。

要查看您的异议状态,请访问卖家平台中的问题日志,然后按货件编号进行搜索。


亚马逊官网原文详情:   

Resolving inbound performance alerts

To better process inventory in our fulfillment centers, we provide notifications to sellers in the Shipment summary page when inbounding problems occur. You can review, acknowledge, and resolve the problem notifications as described below.

Resolve the problem

If we suspend your shipping capabilities due to an inventory shipment issue, you can apply for the restoration of shipment creation privileges for that product by either acknowledging the problem or, if applicable, submitting a dispute request.

Acknowledge the problem

Follow the steps below to acknowledge problem in Seller Central.

  1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.

  2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.

  3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.

  4. To finish, click the Acknowledge button.


If you try to add a suspended product to a shipping plan on the Manage Inventory page, you will receive an error message if you have not acknowledged the problem.

On the Manage Inventory page, click Resolve Now to review and acknowledge the problem.

Note: We remove suspensions once you acknowledge the product or shipment with problems.

Dispute the problem

After reviewing the problems details (as described above), if you believe that a problem did not occur as described, follow the steps below to submit a dispute request.

Follow the steps below to dispute the problem in Seller Central.

  1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.

  2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.

  3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.

  4. If you disagree with the problem, click on the Submit dispute tab. We may request additional information from you.

  5. Once you submit the request, we will create a case for you and send you an email confirmation. You may be asked to attach additional evidence to your case within 7 days to complete the request. For example, you may be asked to submit an image of your prepared or labeled product for us to help solve the problem.


Before submitting a problem dispute related to preparation issues, please check item classifications to verify the exact preparation required for your product. For more information, see FBA Prep Video Tutorials.

Note: You will have up to 30 days to submit a problem dispute from the date we notify you of the problem.

To see the status of your dispute, visit your case log in Seller Central and search by Shipment ID.

文章来源:亚马逊官方网站