解决接收问题

当货件首次抵达亚马逊运营中心时，其状态将更改为【已登记】。已登记的货件尚未打开。货件打开后，将有人开始扫描商品以将其添加到您的库存中，此时货件状态将更改为【正在接收】。

在“货件一览”的【货件差异查询】部分所示的日期当天或之后，您的货件才能开始接受调查。

您的货件是否已配送至正确的亚马逊运营中心？

如果货件运送至错误的亚马逊运营中心，则处理进度可能会延误。您可以将承运人提供的配送地址与该货件【一览】页面上指定的亚马逊运营中心地址进行对比，从而确认货件是否配送至正确的亚马逊运营中心。通过点击货件处理进度中的货件编号，可快速进入【一览】页面。

货件编号是否正确？

当多个货件同时抵达同一亚马逊运营中心时，商品有可能归入错误的货件编号。虽然会收到这些商品，但它们不会出现在分配的货件中。您可以使用已接收库存报告来确认每个 FNSKU 运送时对应的货件编号。

您的库存是否经过正确包装和准备？

如果库存未经正确包装、准备或贴标，可能会重新转到准备站（【转至准备】），导致延迟进入【正在接收】状态。

您运送的商品是否与入库计划中所列的商品相同？

如果您货件中的商品未显示在入库计划中，则可能导致接收延迟。将入库计划中的 SKU 与【一览】页面的【货件内容】选项卡上标记为“已接收”的 SKU 进行对比，即可确定所有差异。通过点击货件处理进度中的货件编号，可快速进入【一览】页面。如果标记为【已接收】的 SKU 未显示在入库计划中，则可能导致货件处理进度延迟。

您运送的商品数量是否超过了入库计划中所列的数量？

如果您运送的卖家 SKU 超过了入库计划中所列的数量，哪怕只是超出一件，都可能会发生以下两种情况之一：

在【一览】页面的【货件内容】选项卡上，将【已发货】列中的数量与【已接收】列中的数量进行对比，即可确定所有差异。通过点击货件处理进度中的货件编号，可快速进入【一览】页面。如果【已接收】列中的数量较多，则货件的处理进度可能会延迟。

• 同一货件中的所有商品均显示为【已接收】，而超过的部分则记录为超量。

• 在所列数量内的商品标记为【已接收】，货件标记为【已完成】，而超量部分归入已打开的货件，其状态为【正在接收】或【处理中】。如果您没有状态为【正在接收】的货件，则状态为【处理中】的货件将自动更改为【正在接收】状态。在这种情况下，您需要复制货件信息以保存已输入的信息，然后继续处理。

您的商品接收时是否采用了其他货件编号？

在以下情况下，商品会按照其他入库计划进行接收：

• 将错误的标签贴到货运纸箱上

• 将商品放置在错误的货运纸箱内

• 将货件发送至错误的亚马逊运营中心

分销商是否已将您的货件运送至亚马逊运营中心？

联系分销商并核实运送的每种商品的数量。对于装运箱或成套销售的商品，核实每个装运箱或套装中的商品数量。

在货件状态更改为“正在接收”后，您是否销售了任何商品？

如果销售了商品，就可以说明数量为何会少于向亚马逊运营中心运送的数量。

回答这些问题后，如果仍然找不到货件中的商品，请使用卖家账户中的“货件差异查询”工具来对货件进行差异查询。有关更多信息，请参阅货件差异查询工具。

亚马逊官网原文详情：   

Troubleshoot Receiving Issues

A shipment's status changes to Checked In when it first arrives at the fulfillment center. A checked-in shipment has not yet been opened. After a shipment has been opened and someone begins scanning the items to add them to your inventory, the shipment status changes to Receiving.

Your shipment will be eligible for investigation on or after the date shown in the Reconcile section of your shipment summary.

• Was your shipment delivered to the correct fulfillment center?
  

  If a shipment is sent to the wrong fulfillment center, the processing may be delayed. You can confirm that your shipment was delivered to the correct fulfillment center by comparing the delivery address provided by your carrier to the assigned fulfillment center address available on the Summary page for that shipment. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue.

• Is the shipment ID correct?

  When multiple shipments arrive at the same fulfillment center at the same time, it is possible that items may be counted against the wrong shipment ID. These items are received, but will appear to be missing from the assigned shipment. You can use the Received Inventory Report to confirm which FNSKU was sent with which shipment ID.

• Is your inventory properly packaged and prepped?

  Inventory that is not packaged, prepped, or labeled correctly may be redirected to a prepping station (Directed to Prep), causing a delay in reaching Receiving.

• Did you send the same items as those listed in your shipping plan?

  Items in your shipment that don't appear in the shipping plan may delay receiving. You can determine any discrepancies by matching the SKUs in your shipping plan with the SKUs marked as Received on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue. The presence of SKUs marked as Received that are not on your shipping plan may delay the processing of your shipment.

• Did you send more items than the quantity listed in your shipping plan?

  If you sent more of a single MSKU than the quantity you listed in your shipping plan, one of two things may happen:

  You can determine any discrepancies by matching the number in the Shipped column with the number in the Received column on the Shipment contents tab of the Summary page. You can quickly reach the Summary page by clicking the shipment Id in the Shipping Queue. If the number is higher in the Received column, the processing of your shipment may be delayed.

• All items appear as Received for the same shipment, with the excess noted as an overage.

• The quantity listed is marked as Received and the shipment is marked as Closed, and the overage is counted against an open shipment whose status is either Receiving or Working. If you don't have a shipment with the status Receiving, the shipment that is in Working status is automatically changed to Receiving. In such a case, you will need to duplicate the shipment in order to save the information that you have already entered to continue working on it.

• Were your items received against a different shipment ID?

  Items can be received against a different shipping plan due to:

• Affixing the wrong label to the shipping container

• Placing the item in the wrong shipping container

• Sending the shipment to the wrong fulfillment center

• Did your distributor send the shipment to the fulfillment center for you?

  Contact your distributor and verify the quantity of each product sent. For cases or items sold as a set, the number of items in each case or in each set.

  
  

• Did you sell any items after the shipment status changed to Receiving?
  

  Items sold may account for a quantity that is less than what you sent to the fulfillment center.

If, after answering these questions, units in your shipment are still missing, use the Shipment Reconciliation tool in your seller account to reconcile your shipment. For more information, see Shipment Reconciliation tool.

文章来源：亚马逊官方网站