从何处可以找到我的订单？

您可以在“管理订单”工具中查看您的订单，或者，如果您具有专业销售计划，则可以下载订单报告。这两个选项都可在“订单”下方找到。有关更多信息，请参阅管理订单。

配送订单商品后是否需要向亚马逊发送一则确认信息？

需要。在您确认发货后，我们会向买家收取订单付款，将订单款项存入您的卖家账户，向买家发送一封发货确认电子邮件，并更新买家账户中的配送信息。然后，买家可以在线追踪状态。这样可以提高买家的满意度并减少买家联系次数。

有关更多信息，请参阅确认发货的原因和方式。如果您具有专业销售计划，您也可以通过“确认发货模板”来使用上传数据确认多批发货。

当我退款给买家时，亚马逊是否扣留任何费用？

亚马逊在因买家退款而向您偿还所收费用时，会根据该商品所属的商品系列和订单金额，确定应将多少订单相关费用退还给您，自己又扣留多少费用。

有关更多信息，请参阅退款款项和管理费用。

我如何及何时获得付款？

要查看关于您的付款账户以及所有订单和其他交易的详细信息，请转至【报告】选项卡，并选择【付款】。有关结算过程的信息，包括将资金转移至您的银行账户需要多长时间，以及卖家账户需要提供哪些信息才能获得付款，请参阅获得付款。

亚马逊官网原文详情：

Start selling: Manage orders and payments

Where do I find my orders?

You can view your orders in the Manage Orders tool or, if you have a Professional selling plan, you can download an order report. Both options are found under Orders. For more information, see Manage your orders.

Do I need to send a confirmation to Amazon when I ship an order?

 

Yes. When you confirm shipment, we charge the buyer for the order, credits your seller account for the order, sends a shipment confirmation email to the buyer, and updates the buyer's account with the shipping information. The buyer can then track the status online. This results in improved buyer satisfaction and reduced buyer contacts.

Note: If you do not confirm shipment of an order within 30 days of the order date, we will automatically cancel the order and will not charge the buyer, even if you already shipped the order. This means that you will not be paid for the order.

For more information, see why and how to confirm a shipment. You can also confirm multiple shipments with feeds using the Shipping Confirmation Template if you have a Professional selling plan.

 

Does Amazon retain any fees when I refund a buyer?

 

When reimbursing you for a buyer refund, Amazon determines the amount of the order-related fees that are credited back to you and the amount of such fees that Amazon retains, based on the item's product line and the order amount.

For more information, see Refund Credits and Administration Fees.

 

How and when do I get paid?

To view detailed information related to your Payments account and details on all order and other transactions, go to the Reports tab and select Payments. For information about the settlement process, including how long it can take to transfer funds to your bank account and what information you will need in your seller account before you can be paid, see Getting Paid.

 文章来源：亚马逊官方网站