待处理订单

在“管理订单”页面中,处于“待处理”状态的订单可能表示买家的付款方式或便利店付款方式存在问题。在某些情况下,我们的付款和订单详情验证流程可能会将订单处理时间延长至 21 天。


为什么订单会处于“待处理”状态?

以下是订单处于【待处理】状态的几种最常见的原因:

  • 亚马逊无法获得买家信用卡的授权。

  • 买家选择了便利店付款,但尚未完成付款。

  • 在亚马逊物流订单中,买家已具备免费配送资格,正在等待订单中的商品全部拣货完毕。

  • 亚马逊物流订单中,如果订单包含多件商品,但其中某件商品缺货,那么即使亚马逊选择拆分订单,先发送有存货的亚马逊物流商品,订单也仍将显示为【待处理】状态。


对于处于“待处理”状态的订单,我该怎么办?

即使买家直接联系您要求发货,也不要配送处于【待处理】状态的订单。如果买家在订单处于【待处理】状态时与您联系(例如,要取消待处理的订单),请让买家联系亚马逊客户服务了解详情。

处于“待处理”状态的卖家自配送订单的说明:

  • 在订单状态从【待处理】更改为【未发货】前,您将无法确认订单发货。

  • 对于【未发货订单】报告中的每个订单,以及可在【管理订单】页面上确认或取消的每个订单,亚马逊都会承担买家未付款的风险。

要主动与买家沟通,请参阅联系买家。


如何识别处于“待处理”状态的订单

要确定处于【待处理】状态的订单,请转至卖家平台中的【管理订单】页面,然后点击【待处理】选项卡。将由亚马逊配送的所有待处理订单均可在【查看亚马逊物流订单】选项卡中找到。待处理订单不会出现在订单报告或未配送订单报告中。但是,您的库存将会更新,以反映该订单带来的变化。有关更多信息,请参阅管理订单。


亚马逊官网原文详情:   

Pending Orders

On the Manage Orders page, an order with a status of Pending might indicate an issue with the buyer's payment method or a convenience store payment method. In some cases, our payment and order detail verification processes can potentially extend order processing times for as long as 21 days.


Why is an order pending?

Here are some of the most common reasons for orders being in Pending status:

  • Amazon has been unable to obtain authorization for the buyer's credit card.

  • The buyer selected convenience store payment but hasn't completed the payment.

  • For an FBA order, the buyer has qualified for free shipping and the order is waiting for all of the order items to be gathered.

  • For an FBA order, if the order is for multiple items but one item is out of stock. Even if Amazon chooses to split the order and send the in-stock FBA Unit(s), the order will still show Pending status.


What should I do with a Pending status order?

Don't ship an order while in Pending status, even if the buyer contacts you directly. If a buyer contacts you while an order is in Pending status (for example, to cancel a pending order), refer them to Amazon Customer Service for more information.

Notes for seller-fulfilled orders in pending status:

  • You won't be able to confirm shipment of an order until the order status changes from Pending to Unshipped.

  • Amazon assumes the risk of buyer non-payment for every order in the Unshipped Orders report, and for every order that can be confirmed or cancelled on your Manage Orders page.

To initiate communication, see Contact a buyer.


How to identify a Pending status order

To identify orders with a Pending status, go to the Manage Orders page in Seller Central and click on the Pending tab. All Pending orders that are to be fulfilled by Amazon can be found on the View FBA orders tab. Pending orders doesn’t appear in either your Orders report or Unshipped Orders Report. However, your inventory will be updated to reflect the order. For more information, see Manage your orders.


文章来源:亚马逊官方网站