“联系我们”概览
在联系亚马逊品牌注册支持团队之前，请查看下表中提供的信息。
| 主题 | 有什么用？ | 应在何时使用？ |
|---|---|---|
| 举报侵犯知识产权的行为（侵犯知识产权） | 用于通知亚马逊您的版权和商标类知识产权可能遭到了侵犯。 | 要举报版权或商标侵权行为，请使用举报违规行为工具。与涉嫌侵犯知识产权的行为相关的所有举报内容都应通过此工具提交。要了解更多信息，请转至举报侵犯知识产权 (IP) 的行为。 |
| 举报违反商城政策的行为或撤销违规举报（侵犯非知识产权或违反商城政策） | 用于通知亚马逊有人违反了亚马逊政策。 或者，用于撤销涉嫌侵犯知识产权的举报。 | 如果您要举报非知识产权侵权行为，请选择相应的主题：
撤销违规举报： 如果您想要撤销所提交的举报（通常是因为原始提交内容不准确），请使用此选项。 |
| 商品信息问题 | 如果您在更新详情页面时遇到问题，或者商品已从网站中移除，而您想对此决定提出申诉，请举报商品信息准确性方面的问题。 | 详情页面上的信息不正确： 如果您发现在您的品牌名称下发布的某件商品的详情页面存在不准确信息且您无法更新这些信息，请使用此选项。提交此信息时，您需要包含错误信息的描述以及更新中应包含的正确信息的摘要。 重新启售商品： 如果您收到您的商品因违反亚马逊政策而被移除的通知，但您想对此决定提出申诉，请使用此选项。请在提交信息中提供亚马逊之前就此事发送的所有沟通内容。 变体不正确： 如果子 ASIN 是父 ASIN 的无效变体，请使用此选项。例如，卖家为一款衬衫添加了“颜色：蓝色”变体，但制造商并没有生产这款衬衫的蓝色版。或者，ASIN 是并非由制造商创建的多件装商品。例如，制造商仅生产 4 件装商品，而转销商则添加了 6 件装或 8 件装的变体。此选项还会显示在“举报违反商城政策”分类下。 |
| 更新您的品牌资料 | 如果您想要修改与您的亚马逊品牌注册账户关联的用户的特权和访问权限，或者更新与您的品牌相关的信息（为不同的商城或地区添加新商标），请使用此选项。 | 将访问权限授予代表您品牌的授权用户/代表可以让您更轻松地在亚马逊上管理您的品牌。可用角色包括：
要更新角色，品牌管理员必须提供用户的电子邮件地址以及他们想要为用户添加或移除的特定角色。所有用户均必须先创建一个亚马逊品牌注册账户，然后才能被分配角色。 |
| 技术问题 | 报告亚马逊品牌注册账户遇到的技术问题。 | 如果亚马逊品牌注册网站上的某个页面无法正常运行，或者您在使用亚马逊品牌注册时遇到错误，请通知亚马逊。 |
| 问题未列出？ | 这是一个总括性的杂项主题。 | 如果其他“联系我们”主题没法充分总结您需要举报的问题，您可以使用此选项。 |
| 上报之前提交的问题 | 您可以通过此流程跟进之前向亚马逊提交的请求。 | 如果您想要对之前提交的问题的结果提出申诉或将其上报，请使用此选项。请引用之前提交的内容的问题编号，以确保上报可以关联至正确的问题。要上报与侵权相关的问题，请选择上报与侵权相关的问题。对于与侵权无关的其他问题（例如，之前提交的有关详情页面上信息不准确的问题或更新品牌资料的请求），请选择上报其他问题。 |
亚马逊官网原文详情：
Contact Us Overview
Refer to the information given in the table below before contacting the Brand Registry support team.
Topic What is it for? When should they be used? Report an Intellectual Property Violation (Intellectual Property Infringement) To notify Amazon of potential copyright and trademark infringements of your intellectual property. To report copyright or trademark infringement, use the Report a Violation tool. All submissions related to suspected intellectual property violations should go through this tool. To learn more, go to Reporting intellectual property (IP) violations.
Report a Marketplace Policy Violation or Retracting a Violation (Non Intellectual Property or Marketplace Policy Violation) To notify Amazon about a violation of an Amazon policy. Or, if you want to retract a report of suspected intellectual property infringement.
If you are reporting a non-intellectual property violation, select the appropriate topic:
Incorrect Variation: Use when the child ASIN is an invalid variation of the parent ASIN. For example, a “color: blue” variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi-pack that is not created by the manufacturer. For example, the manufacturer only makes a 4-pack, but a reseller added a variation for a 6-pack or an 8-pack.
Not as described: Use when the item sold on a listing does not match what is described on the detail page. For example, the listing states specific pieces are included but the item shipped did not contain all of the pieces.
Product review violation: Use when a Product Review is posted that violates Amazon’s policy that governs product reviews.
Retract a violation: Use when you want to cancel your report submission, usually when there’s an inaccuracy in the original submission.
Listing Issues Report problems with the accuracy of a listing, when you are having difficulty updating a detail page, or when a listing was removed from the site and you would like to appeal that decision. Incorrect information on detail page: Use when you identify an inaccuracy on the detail page for one of the items listed under your brand name that you have been unable to update. When submitting this information, you will need to include a description of the incorrect information as well as a summary of the correct information that should be included in the update.
Reinstate listings: Use when you have been informed that your listing was removed because it was in violation of Amazon policy and you would like to appeal that decision. Please include any prior communication regarding the matter from Amazon in your submission.
Incorrect Variation: Use when the child ASIN is an invalid variation of the parent ASIN. For example, a “color: blue” variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi-pack that is not created by the manufacturer. For example, the manufacturer only makes a 4-pack, but a reseller added a variation for a 6-pack or an 8-pack. This option is also available under the “Report a marketplace policy violation” category.
Update your Brand Profile Use when you want to modify the privileges and access for users associated with your Brand Registry account or when you want to update information related to your brand (adding a new trademark for a different marketplace or region). Granting access to authorized users/representatives that represent your brand can make it easier to manage your brand on Amazon. Available roles include:
Administrator: User has full permission to assign roles to accounts
Rights Owner: User is the rights owner or an employee of the rights owner who is authorized to report violations
Registered Agent: A third party who is authorized by the rights owner to report violations
To update a role, the administrator for a brand must include the email address of the user as well as the specific role they want to either add to or remove from the user. All users must first create a Brand Registry account before they can be given a role.
Technical Issue Report technical issues with your Brand Registry account. Notify Amazon when one of the pages on the Brand Registry site is not functioning properly or if errors occur during your use of Brand Registry. Concern not listed? This is a miscellaneous, 'catch-all' topic. You can use this option when the issue you need to report is not adequately summarized by one of the other Contact Us topics. Escalate Previously Submitted issue This is a process for you to follow-up on a request previously submitted to Amazon. Use this option if you want to appeal or escalate the outcome of the previously submitted case. Please reference the Case ID from the prior submission so that the escalation can be tracked to the correct issue. For escalating an infringement-related issue, select Escalate an infringement-related Issue. For other issues not related to infringement (such as a prior submission about an inaccuracy on a detail page or request to update your brand profile), select Escalate other issue.
文章来源：亚马逊官方网站
