要举报版权或商标侵权行为，请使用举报违规行为工具。与涉嫌侵犯知识产权的行为相关的所有举报内容都应通过此工具提交。要了解更多信息，请转至举报侵犯知识产权 (IP) 的行为。
变体不正确： 如果子 ASIN 是父 ASIN 的无效变体，请使用此选项。例如，卖家为一款衬衫添加了“颜色：蓝色”变体，但制造商并没有生产这款衬衫的蓝色版。或者，ASIN 是并非由制造商创建的多件装商品。例如，制造商仅生产 4 件装商品，而转销商则添加了 6 件装或 8 件装的变体。此选项还会显示在“举报违反商城政策”分类下。
Contact Us Overview
Refer to the information given in the table below before contacting the Brand Registry support team.
Topic What is it for? When should they be used? Report an Intellectual Property Violation (Intellectual Property Infringement) To notify Amazon of potential copyright and trademark infringements of your intellectual property.
To report copyright or trademark infringement, use the Report a Violation tool. All submissions related to suspected intellectual property violations should go through this tool. To learn more, go to Reporting intellectual property (IP) violations.
Report a Marketplace Policy Violation or Retracting a Violation (Non Intellectual Property or Marketplace Policy Violation) To notify Amazon about a violation of an Amazon policy.
Or, if you want to retract a report of suspected intellectual property infringement.
If you are reporting a non-intellectual property violation, select the appropriate topic:
Incorrect Variation: Use when the child ASIN is an invalid variation of the parent ASIN. For example, a “color: blue” variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi-pack that is not created by the manufacturer. For example, the manufacturer only makes a 4-pack, but a reseller added a variation for a 6-pack or an 8-pack.
Not as described: Use when the item sold on a listing does not match what is described on the detail page. For example, the listing states specific pieces are included but the item shipped did not contain all of the pieces.
Product review violation: Use when a Product Review is posted that violates Amazon’s policy that governs product reviews.
Retract a violation: Use when you want to cancel your report submission, usually when there’s an inaccuracy in the original submission.
Listing Issues Report problems with the accuracy of a listing, when you are having difficulty updating a detail page, or when a listing was removed from the site and you would like to appeal that decision.
Incorrect information on detail page: Use when you identify an inaccuracy on the detail page for one of the items listed under your brand name that you have been unable to update. When submitting this information, you will need to include a description of the incorrect information as well as a summary of the correct information that should be included in the update.
Reinstate listings: Use when you have been informed that your listing was removed because it was in violation of Amazon policy and you would like to appeal that decision. Please include any prior communication regarding the matter from Amazon in your submission.
Incorrect Variation: Use when the child ASIN is an invalid variation of the parent ASIN. For example, a “color: blue” variation was added for a shirt, but the manufacturer does not make this version of the shirt. Alternatively, the ASIN is a multi-pack that is not created by the manufacturer. For example, the manufacturer only makes a 4-pack, but a reseller added a variation for a 6-pack or an 8-pack. This option is also available under the “Report a marketplace policy violation” category.
Update your Brand Profile Use when you want to modify the privileges and access for users associated with your Brand Registry account or when you want to update information related to your brand (adding a new trademark for a different marketplace or region).
Granting access to authorized users/representatives that represent your brand can make it easier to manage your brand on Amazon. Available roles include:
Administrator: User has full permission to assign roles to accounts
Rights Owner: User is the rights owner or an employee of the rights owner who is authorized to report violations
Registered Agent: A third party who is authorized by the rights owner to report violations
To update a role, the administrator for a brand must include the email address of the user as well as the specific role they want to either add to or remove from the user. All users must first create a Brand Registry account before they can be given a role.
Technical Issue Report technical issues with your Brand Registry account. Notify Amazon when one of the pages on the Brand Registry site is not functioning properly or if errors occur during your use of Brand Registry. Concern not listed? This is a miscellaneous, 'catch-all' topic. You can use this option when the issue you need to report is not adequately summarized by one of the other Contact Us topics. Escalate Previously Submitted issue This is a process for you to follow-up on a request previously submitted to Amazon. Use this option if you want to appeal or escalate the outcome of the previously submitted case. Please reference the Case ID from the prior submission so that the escalation can be tracked to the correct issue. For escalating an infringement-related issue, select Escalate an infringement-related Issue. For other issues not related to infringement (such as a prior submission about an inaccuracy on a detail page or request to update your brand profile), select Escalate other issue.