收取重新入库费指南

在某些情况下,如果买家退还商品,您可以收取一定的重新入库费。重新入库费按商品价格的一定比例收取,具体取决于商品类型及退货时的商品状况(商品价格不包含运费)。

您可以计算重新入库费,然后从您向买家发放的退款中扣除相应费用,这会导致部分退款。请参阅发放部分退款,了解如何收取重新入库费。

重要: 在大多数情况下,从 Amazon.com(包括亚马逊仓库)发货的商品可在收货后的 30 天内退货。某些商品有不同的政策或与之相关的要求。您需要在收到退货后的两个工作日内发放退款。如果您未处理退款事宜,亚马逊将代您为买家退款并从您的卖家账户扣除相应金额。有关更多信息,请参阅关于我们的退货政策

注意: 如果亚马逊代表您批准您认为不应批准的退货或退款,您可以提出申诉。有关详情,请参阅退货申诉。


请参阅以下主题了解更多信息:

  • 预付费退货的退货原因代码: 仅限卖家自配送订单

  • 管理卖家自配送退货: 用于了解如何处理退货


如果超出退货期限,您可以不接受退货。不过,如果您接受了退货,则可以按照下表所列的准则收取一定的重新入库费。

退货请求重新入库费
买家改变了购买意愿*,并在退货期限内退还了保持原始状况的商品。可以。不超过商品价格的 20%。
买家因商品在配送期间明显受损或因承运人导致的明显损坏拒绝收货。不可以。卖家支付退货运费,但是可能会向承运人或保险公司提出索赔(如果卖家购买了保险)。
买家收到的商品已残损或存在缺陷。不可以。卖家可以向承运人或保险公司提出索赔(如果卖家购买了保险)。
买家改变了购买意愿*,并在退货期限内退还了非媒介类商品,但卖家收到的商品受损或与卖家最初配送给买家的商品存在重大差异。可以。不超过商品价格的 50%。
买家在退货期限内退还了图书,但是带有明显的翻看痕迹。可以。不超过商品价格的 50%。
买家在退货期限内退还的 CD、DVD、VHS 磁带、软件、视频游戏、磁带或黑胶唱片已经开封(已从塑料包装中取出)。可以。不超过商品价格的 50%。
买家收到的商品与其订购的商品存在重大差异并选择退货。不可以。
此处未列出的所有其他原因。请参阅关于退款。

*买家因下列原因之一退还商品:

  • 意外订单

  • 存在商品价格更便宜的同种商品

  • 不再需要/不想要


亚马逊官网原文详情:   

Guidelines for charging restocking fees

In some circumstances, you can charge a restocking fee when a buyer returns an item. A restocking fee is a percentage of the item's price; depending on the type of item and its condition upon return, (Item price does not include shipping costs). You can calculate the restocking fee and deduct it from the refund you issue to your customer, resulting in a partial refund.

You are not required to accept returns beyond the return window. However, if you do, you can also charge a restocking fee following the guidelines outlined in the table below.

Return RequestRestocking Fee
The buyer changes their mind* about a purchase and returns an item in the original condition within the return window.No restocking fee.
The buyer changes their mind* about a purchase and returns an item in the original condition outside of the return windowYes. Up to 20% of item’s price.
The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.No restocking fee. The seller pays for return shipping, but can file a claim with the carrier or insurance company, if they purchased insurance.
The buyer receives a used or damaged item.No restocking fee. The seller can file a claim with the carrier or insurance company, if they purchased insurance.
The buyer changes their mind* about a purchase and returns a non-media item within the return window but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.Yes. Up to 50% of item's price.
The buyer returns a book within the return window with obvious signs of use.Yes. Up to 50% of item's price.
The buyer returns a CD, DVD, VHS tape, , cassette tape, or vinyl record within the return window that has been opened (taken out of the plastic wrap).Yes. Up to 50% of item's price.
The buyer changes their mind* and returns open software or video games.Yes. Up to 100% of item’s price
The buyer returns an item they received materially different from what they ordered.No restocking fee.
Any other reason not listed here.See About Refunds[MS1] .

*The buyer changes their mind and returns the item for one of the following reasons:
  • Accidental order

  • Better price available

  • No longer needed/wanted


See Issue Refunds and Concessions for Seller Fulfilled Orders to learn how to charge restocking fees.

To learn about processing returns, see Manage seller-fulfilled returns.


文章来源:亚马逊官方网站