常见问题:凭证申领、使用和成本
问:凭证的申领和使用是如何进行的?
答:顾客可以在店里查看您的代金券，然后点击“申领”，然后在结账时使用已申领的代金券。
顾客只能申领和使用每一张代金券一次。
一旦代金券被认领完毕，代金券将不再向购物者展示。
问:顾客如未在我的店铺领取过购物券，可否使用我的购物券?
答:是的，购物者可以在购物车中手动输入代金券代码，而不用点击来领取代金券。
问:我将如何收取这些代金券的费用?
答：使用的代金券的总价值将从您的托管金额中扣除，在您的卖方中心订单清单中。
Shopee官网原文详情：
FAQ: Voucher Claim, Usage, and Cost
Q: How does voucher claim and usage work?
A: Shoppers can view your Vouchers in your shop and click on ‘claim’, then use the claimed voucher at checkout.
Shoppers can only claim and use each voucher once.
Once a voucher is fully claimed, the voucher will no longer be displayed to shoppers.
Q: Can shoppers use my shop vouchers if they have not claimed the voucher from my shop before?
A: Yes, shoppers can manually enter the voucher code in their shopping cart without clicking to claim the voucher.
Q: How will I be charged for the cost of these vouchers?
A: The total value of the vouchers used will be deducted from your escrow amount in your Seller Centre order statement.
文章来源：Shopee官方网站
