“需要紧急帮助”选项

利用【联系卖家支持】表单中的【需要紧急帮助】选项,您可以重点标记对买家或您的业务具有重大影响的业务关键问题。

标有“需要紧急帮助”的问题将先于常规非紧急问题得到优先处理。

以下是关于该选项适用场景的一些示例:

  1. 您的商品存在价格错误,但您自己无法更正。

  2. 您的价格在您做出修改 24 小时后仍未生效。

  3. 您的账户被入侵。

  4. 您上传的输入数据或商品信息在上传 24 小时后仍未显示。

  5. 您在接收付款方面遇到问题。

  6. 您的已注册品牌的 ASIN 遇到问题。

请酌情使用该选项,仅在买家或您的业务需求亟需尽快处理时,将问题标记为“需要紧急帮助”。


 亚马逊官网原文详情:

The "Urgent Help Needed" Option

The Contact Seller Support form has an Urgent Help Needed option that enables you to identify business critical issues that have a significant impact on buyers or your business.

Cases that are marked "Urgent Help Needed" will be prioritized ahead of regular non-urgent cases.

Here are some examples of when to use this option:

  1. You have pricing errors and are unable to correct them yourself.

  2. Your pricing updates are not taking effect 24 hours after updating them.

  3. Your account has been compromised.

  4. Your uploaded feeds or product listings are not reflected 24 hours after uploading them.

  5. You have an issue related to receiving disbursements.

  6. You have an issue with your brand registered ASIN.

Please exercise discretion and only mark cases as "Urgent Help Needed" when expedited resolution is critical to buyers or your business.

 文章来源:亚马逊官方网站