wish平台履行和妥投零担货运订单 (LTL) 的要求是什么?

5.10带有“A+ 物流计划订单”标记的订单必须使用规定的 WishPost 物流渠道履行

商户必须使用以下 WishPost 物流渠道之一来履行带有“A+ 物流计划订单”标志的订单,选择标准取决于订单是否受确认妥投政策(商户政策5.4)约束:

  • 安速派经济 (otype: 5001-1)

  • 安速派标准 (otype: 5002-1)

若商户未使用规定的上述物流渠道履行相关订单,则其可能将面临赔款。

5.11未在订单释放后168小时内配送至 A+ 物流计划仓库的订单将被收取额外费用

若 A+ 物流计划订单未在其释放给商户后的168小时内配送至 A+ 物流计划仓库,将按照价格表对商户收取100%的运费,外加50%原运费。

如有异议,商户可通过 WishPost 账户中的 EPC 申诉工具对外加的50%费用提出申诉。

5.12必须正确申报 A+ 物流计划订单中的敏感或特殊产品

在将产品配送至 A+ 物流计划仓库前,商户必须在 WishPost 中正确识别并申报敏感或特殊产品。商户必须将普通产品和敏感/特殊产品分开打包,再将其配送至 A+ 物流计划仓库。

如果商户未在 WishPost 中申报敏感或特殊产品类型,但将该类产品配送至了 A+ 物流计划仓库,则商户将会被额外收取CN¥1.00/包裹的敏感产品处理费。

5.13商户必须将订单配送至正确的 A+ 物流计划仓库

商户必须按照商户平台和 WishPost 上指明的配送地址,将订单配送至正确的 A+ 物流计划仓库。若订单配送至错误的仓库地址,商户将被额外收取CN¥5.00/包裹的处理费。

5.14带有“要求支付消费者 VAT”标记的订单必须通过 Wish 认可的物流服务商或者 WishPost 物流渠道来履行

带有“要求支付消费者 VAT”标记的订单必须通过支持以消费者的名义缴纳增值税 (VAT) 的 Wish 认可的物流服务商或者 WishPost 物流渠道来履行,且消费者仍为记录在案的进口商。

若此类订单未使用 Wish 认可的物流服务商或 WishPost 物流渠道履行,商户可能将面临赔款。

详细了解适用于“要求支付消费者 VAT”的订单的 Wish 认可的物流服务商名单或 WishPost 物流渠道

5.15履行和妥投零担货运订单 (LTL) 的要求

如果您的大件包裹产品需要使用 LTL(零担货运)运输,则需遵循下文所述政策。若未能遵守这些政策,则订单可能无法获得付款资格,且商户可能会被处以赔款:

  • 商户需在收到 LTL 订单后的5个自然日内发货,且需要在订单释放之日起的14日内将该 订单标记为已发货。如果未能在14日内将 LTL 订单标记为已发货,则该笔订单会被视为订单履行超时,系统将自动退款。如果店铺发生多次订单履行超时,商户可能会被处以赔款,具体以商户和 Wish 的约定为准。

  • 商户必须选择能确保及时妥投 LTL 订单的物流服务商,Wish 会协助告知用户该商户提供的妥投服务类型。

  • 商户必须在用户购买时向其说明可提供的妥投服务等级。请参考下文,查看妥投服务等级及其定义:

    • 路边妥投:物流服务商会将包裹运送到用户地址所在的街道路边。

    • 妥投至距离最近的入口内:物流服务商会将包裹运送到最近的地面入口处。

    • 妥投至用户指定的房间:物流服务商会将包裹运送到用户指定的房间。

    • 白手套妥投:物流服务商会将包裹送达用户指定的房间,拆开外包装,并根据用户的需求安装好产品。

  • 如果 LTL 订单未能由物流服务商确认履行,则该订单将无法获得付款资格,且商户可能因此被处以赔款,具体以商户和 Wish 的约定为准。商户可以提供可证明该 LTL 订单已履行的证据,对赔款提出申诉。

  • 在商户将 LTL 订单标记为已发货之后的2日内,如果订单未被物流服务商确认履行,则商户必须向 Wish 提供 LTL 订单已妥投的证明。商户提供的证明必须是妥投收据或显示订单已妥投的物流跟踪链接。

5.16Wish 可重新上架用户未提货的 Wish Pickup 订单产品

某些 Wish 履行计划*可协助履行参加了 Wish Local 计划 的用户订单,包括(但不限于)Wish Pickup 订单。

若用户订购了符合 Wish Pickup 条件的产品,但在 Wish Local 零售商完成订单签收后的15天内用户未从该零售商处提货,则商户理解并同意由 Wish 在平台上重新上架该 Wish Pickup 订单中的产品。如果符合商户政策 9.2.2 - 订单付款资格中规定的条件,则商户仍可能有资格获得该订单的付款。

如果 Wish 重新上架该产品,则商户理解并同意,对于任何重新上架的产品:(a) Wish 将不会且不能被视为获得该产品的合法所有权,(b) 若 Wish 之后售出该产品,商户除了本应收到和已经收到的订单付款外,将不会再收到该产品的任何款项,并且 (c) Wish 可以全权自行酌情决定使用该产品之前使用的相同的产品详情页、商户标识和商户之前使用的任何其他信息。

* 目前以下 Wish 履行计划受此政策约束:

  • A+ 物流计划

* 此金额可按商户的本地货币计算,且/或受商户政策11约束。

查看已归档的订单履行政策

wish商户官网原文详情:

5.10Orders flagged as “Advanced Logistics Program Order” must be fulfilled with required WishPost logistics channels

Eligible orders tagged as “Advanced Logistics Program Order” must be fulfilled with one of the following WishPost logistics channels based on whether the order is subject to the Confirmed Delivery Policy (Merchant Policy 5.4):

  • A-Super ECONOMY (otype: 5001-1)

  • A-Super STANDARD (otype: 5002-1)

If affected orders are not fulfilled with the two required logistics channels, merchants may be subject to penalties.

5.11Orders not delivered to the Advanced Logistics Program warehouse within 168 hours of order released time will incur additional charges

If an order is not delivered to the Advanced Logistics Program warehouse within 168 hours of the time the “Advanced Logistics Program Order” is released to merchants, merchants will be charged 100% of the shipping fees based on pricing schedule, plus an additional 50% of the original shipping fees.

Merchants are allowed to dispute this additional 50% fee via the EPC Dispute Tool within their WishPost account.

5.12Sensitive or special products within the Advanced Logistics Program must be correctly declared

Merchants must correctly identify and declare sensitive or special products in WishPost before shipping them to the Advanced Logistics Program warehouse. Merchants must deliver general and sensitive/special products to the Advanced Logistics Program warehouse in separate packages.

If merchants do not declare sensitive or special product type in WishPost, but deliver such a product to an Advanced Logistics Program warehouse, merchants will be charged an additional CN¥1.00 per package of Sensitive Product HandlingFee.

5.13Merchants must deliver orders to the correct Advanced Logistics Program warehouse

Merchants must deliver orders to the correct Advanced Logistics Program warehouse indicated in shipping address on Merchant Dashboard and WishPost. Sending orders to an incorrect warehouse address will result in an additional charge of CN¥5.00 per package.

5.14Orders flagged as “Pay Customer VAT “PC-VAT” required” must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels

Eligible orders flagged as “Pay Customer VAT “PC-VAT” required” must be fulfilled with one of the acceptable shipping carriers or WishPost logistics channels that offer support to pay Value Added Tax (VAT) on behalf of customers, and the customers remain the importers of record.

If affected orders are not fulfilled with an acceptable shipping carrier or WishPost logistics channel, merchants may be subject to penalties.

Learn more about a list of acceptable shipping carriers or WishPost logistics channels for “Pay Customer VAT “PC-VAT” required” orders

5.15Requirements for fulfilling and delivering less-than-truckload orders

If your large parcel products require LTL (less-than-truck-load) transportation using freight shipping, the following policies apply. Failing to abide by these policies may prevent orders from being eligible for payment and may result in the merchant incurring certain penalties:

  • Merchants are encouraged to ship an LTL order within 5 calendar days after receipt of such order, and have up to 14 days after such order’s release to mark the LTL order as shipped. An LTL order not marked as shipped within 14 calendar days will be considered a late fulfillment and will be auto-refunded. Repeated late fulfillments may result in certain penalties as communicated by Wish to merchants.

  • Merchants must select carriers that ensure the timely delivery of LTL orders, and Wish will assist with communicating to customers the delivery service types offered by the merchants.

  • Merchants must provide the delivery service level specified to the customer at the time of purchase. Below are the delivery service levels and their definitions:

    • Curbside delivery: carriers will bring the parcel onto the sidewalk at the customer’s address.

    • Delivery inside the nearest entrance: carriers will bring the parcel inside the nearest ground level entrance.

    • Delivery to the room of choice: carriers will bring the parcel to the room of the customer’s choice.

    • Whiteglove delivery: carriers will bring the parcel to the room of the customer’s choice, remove the outer package, and set up the product based on the customer’s needs.

  • If an LTL order is not confirmed fulfilled by the carrier tracking, the order may be ineligible for payment, and the merchant may be subject to certain penalties as communicated by Wish to the merchant. Merchants may dispute such penalty by providing evidence that the LTL order was fulfilled.

  • Merchants must provide Wish with confirmation of an LTL order’s delivery if an LTL order is not confirmed fulfilled by carrier tracking within 2 days after the merchant marks the LTL order as shipped. Such confirmation of an LTL order’s delivery must be in the form of a delivery receipt or a carrier tracking link that indicates the delivery of the order.

5.16Products of Wish Pickup orders that are not retrieved by customers may be relisted by Wish

Certain Wish fulfillment programs* may facilitate fulfillment for orders made by customers as part of the Wish Local program, including (but not limited to) Wish Pickup orders.

Should a customer place an order subject to Wish Pickup, but fail to retrieve the order from the Wish Local Retailer location within 15 calendar days of the order being checked in by the Wish Local Retailer, the merchant understands and agrees that Wish may relist the corresponding product of the Wish Pickup order on the Wish platform. The merchant may still be eligible for payment for the order if the requirements outlined in Merchant Policy 9.2.2 - Order Payment Eligibility are met.

Should Wish relist the product, the merchant understands and agrees that, for any relisted product: (a) Wish shall not, and in no way be deemed to, take legal title to such product, (b) should Wish then complete a subsequent sale of such product, the merchant will not receive payment beyond any payment that the merchant had been eligible to receive and already received for such order, and (c) Wish may, at its discretion, use the same product listing, merchant identification, and any other information previously used by the merchant for such product.

* The following Wish fulfillment program is currently subject to this policy:

  • Advanced Logistics Program

* This amount may be calculated in the merchant’s local currency and/or be subject to Merchant Policy 11.

View archived Fulfillment policies


 文章内容来源:wish商户官方网站