wish商户平台如何计算及查看部分退款?



为提升用户体验,同时支持商户保留一项销售的部分款项,自太平洋时间2019年7月30日下午4时起,存在退款要求的订单可能有资格进行部分退款。对于太平洋时间2019年7月30日下午4时之后用户提出的退款要求,对应订单将可能有资格进行部分退款。wish商户平台撰写了这份常见问题解答文章,以帮助商户了解更多关于此功能的详细介绍:

1. 如何计算部分退款?

Wish或将决定一项部分退款是最利于商户和用户的措施。部分退款的百分比因订单而异,且可能会根据不同的退款原因进行评估。此百分比由Wish进行计算,旨在最优化用户体验。并非所有订单都有资格采取部分退款。Wish仍可能会决定发出一项全额退款,以优化用户体验。

2. 我可在何处查看部分退款的金额?

商户可通过Wish商户平台和/或API查看退款金额(包括部分退款金额):

商户可登录Wish商户平台的订单 > 历史记录 > 订单详情页面查看(部分)退款金额及部分退款百分比。

API用户可通过“获取订单”路径查看(部分)退款金额:

  • api/v2/order

  • api/v2/order/multi-get

  • api/v2/order/multi-get-fbw

订单API获取调用信息后将显示每一退款的退款时间、退款金额、商户负责金额、以及退款原因。


wish商户官网原文详情:

Partial Refunds FAQ


To help improve customer experience while allowing merchants to retain partial payments of a given sale, starting July 30, 2019 4:00PM Pacific Time, orders with refund requests may be eligible for partial refunds. For refunds requested by customers after July 30, 2019 4:00PM Pacific Time, the corresponding orders may be eligible for partial refunds. We’ve created this FAQ to share more details about partial refunds with merchants:

1. How is the partial refund calculated?

Wish may determine a partial refund is the best course of action in the interest of both the merchant and the customer. The percentage of partial refunds varies for each order and may be evaluated based on different refund reasons. This percentage is calculated at Wish’s sole discretion in order to optimize the customer experience. Not all orders are eligible for partial refunds. Wish may still decide to issue a full refund to optimize the customer experience. 

2. Where can I view the partial refund amounts?

Merchants can view refund amounts (including partial refund amounts) via Merchant Dashboard and/or API:

On the Merchant Dashboard, merchants can view (partial) refund amounts and partial refund percentage in the Refund details section of the Orders > History > Order details page.

For API users, merchants can view (partial) refund amounts via the Order GET pathways:

  • api/v2/order

  • api/v2/order/multi-get

  • api/v2/order/multi-get-fbw

The order API get calls will return each refund event with refund time, refund amount, merchant responsible amount and refund reason.

 文章内容来源:wish商户官方网站