wish商户如何将相关订单运送至HUB中转仓库?

wish商户可通过多种方式将订单运送至 HUB 中转仓库。

1). 申通快递订单收取服务(Wish <> 申通快递合作关系)

Wish已与申通快递建立特惠合作关系,可为商户提供上门揽收服务并运送至 HUB 中转仓。Wish与申通快递的合作价格为:5元人民币/2kg,2元人民币/kg的续重。

请注意,商户可在 ERP 或直接在 WishPost 中设置申通揽收,以享受申通揽收服务和上述优惠价格,并通过 WishPost 线上结算(即 Wish 首先代商户同申通快递结算,商户再同 Wish 结算)。

a. 在 ERP 中设置申通揽收服务:

目前,已有多家 ERP(包括店小秘芒果店长等)完成相应的 API 对接,支持商户在 ERP 中设置申通揽收服务。

如需了解在 ERP 平台上设置申通揽收服务的操作流程,请直接与您的 ERP 联系。

接下来,wish商户可以打印订单的首程物流标签,物流标签将清楚显示对应的 HUB 中转仓信息和 EPC Blue/A+ 物流计划/WishPost 智选项目仓库信息。请将运往同一个 EPC Blue/A+ 物流计划/WishPost 智选项目仓库的所有订单集包在一起,将运往同一个 HUB 中转仓的所有订单也集包在一起。商户可以考虑直接通过 ERP 将多个小包裹集包成一个大包裹,WishPost 也会根据需要为大包裹生成物流标签。

最后,商户可以打印出申通快递的订单收取标签。

b. 在 WishPost 中设置申通揽收服务:

不使用 ERP 的商户如果想要利用申通快递的特惠价格和在线支付,可以直接在 WishPost 中设置申通揽收服务。具体操作步骤如下:

第1步:生成首程物流单号(如 WI001380012345EPC)并选择“自寄”配送方式(不是万色揽收和燕文揽收)之后,将相关包裹集包在一起。例如,下面就是 EPC 订单的首程物流标签(清楚显示指定的 HUB 中转仓和 EPC 仓库):

首先前往 WishPost 的 集包管理 > 创建集包页面。选择需要集包的小包裹,然后点击“创建 HUB 集包”。

在随后出现的弹窗中,商户可以选择“自寄”或“申通揽收”作为首程配送方式;参见下面屏幕截图上的“头程揽收”字段中的“自送”和“申通揽收”选项:

 

“自送”选项是指商户自行将集包运送至指定的 HUB 中转仓;“申通揽收”选项是指商户选择通过 WishPost 在线获取申通面单,并直接通过 WishPost 在线支付申通快递的揽收费。

点击“确认”之后,系统会返回集包号码以及面单。如果前面选择了“申通揽收”,请点击“创建申通运单”继续(详细信息请参见下面的屏幕截图和第2步的说明):

然后点击“下载面单”,商户将收到如下所示的集包面单:

第2步:创建申通运单

方法1:

首先前往 WishPost 的 集包管理 > 创建集包页面。选择需要由申通快递运送至 HUB 中转仓的集包,然后点击“创建包裹订单”:

在随后出现的弹窗中,选择“申通快递”作为物流渠道,然后点击“确认”:

系统将显示如下所示的确认页面,要求商户再次确认,此时请点击“是”继续:

接下来,转到订单详情 > 订单明细页面,选择“STOPUDO”作为物流渠道,然后找到相关的申通运单进行下载和打印:

点击“下载运单”后,将生成如下所示的申通运单:

方法2:

转到 WishPost 的订单详情 > 创建订单页面,输入在第1步中生成的集包号码,以生成申通运单:

wish建议使用申通揽收服务的商户在订单释放后的2个日历日内完成订单揽收;如果商户及时安排了申通揽收,但订单送达相应 EPC Blue/A+ 物流计划仓库的时间距离订单释放时间仍然超过了168小时,若满足以下任一条件,可自动免除 50% 的延时到仓费(参见《商户政策》第12.2和5.11条的规定):

  • 订单在释放之日起的120小时内抵达正确的 HUB 中转仓(以 WishPost 显示的物流轨迹为准);

  • 订单在释放之日起的48小时内收到申通第一枪揽收扫描(以 WishPost 显示的物流轨迹为准)。

请注意,使用申通快递合作渠道揽收的商户满足以上任一条件即可免除延时到仓费。

2). 商户自寄:

商户也可以自行线下联系申通快递或其他揽收服务提供商,帮助商户将订单运送至 Wish 指定的 HUB 中转仓。

选择“自寄”方式的商户线下联系自己的揽收服务提供商(包括申通快递)无法享受 Wish 与申通快递合作提供的上述揽收价格,也无法通过 WishPost 在线支付揽收费。

选择“自寄”方式的商户请注意,所有最终要运往 EPC Blue/A+ 物流计划/WishPost 智选项目华东仓库的相关包裹,必须运送至华东 HUB 中转仓;所有最终要运往 EPC Blue/A+ 物流计划/WishPost 智选项目华南仓库的相关包裹,必须运送至华南 HUB 中转仓。

对于选择“自寄”方式的商户,我们强烈建议在订单释放后的4-5个自然日内将相关订单运送至 HUB 中转仓。如果商户及时安排了订单配送,但订单送达相应 EPC Blue/A+ 物流计划仓库的时间距离订单释放时间仍然超过了168小时,若符合以下情况,可自动免除 50% 的延时到仓费(参见《商户政策》第12.2和5.11条的规定):

  • 订单在释放之日起的120小时内抵达正确的 HUB 中转仓(以 WishPost 显示的物流轨迹为准)。

HUB 中转仓项目是否收取额外费用?

不收取。

wish商户官网原文详情:

How can merchants deliver their relevant orders to these two HUB transit warehouses?

Merchants can deliver their orders to a HUB transit warehouse through various methods. 

1). STO Express pickup services based on Wish <> STO Express special partnership:

Please note that Wish has established a special partnership with STO Express, which can pick up orders at merchants’ locations and deliver them to a HUB transit warehouse. Based on this partnership, STO Express charges a pickup fee of ¥5 RMB per 2kg, with ¥2 RMB per additional kg. 

Please note that merchants may set up package pickup by STO Express in ERPs or directly in WishPost to utilize STO Express and enjoy the above pricing structure and WishPost online pickup fee payments.

a. STO Express pickup service set-up in ERPs:

Currently, a number of ERPs (including Dianxiaomi, Mango ERP, etc.) have completed integration with Wish to support merchants with setting up STO Express pickup in ERPs.

For the operational process within the ERP dashboard to start the process of arranging order pickup by STO Express, merchants may contact their ERPs directly.

Next, merchants may then print out the orders’ first-mile shipping label which clearly indicates the designated HUB transit warehouse and EPC Blue/Advanced Logistics Program/Smart Logistics Program warehouse. Please group all orders bound for the same EPC Blue/Advanced Logistics Program/Smart Logistics Program warehouse together; similarly, please group all orders bound for the same HUB transit warehouse together as well. Merchants may consider grouping several small packages into a large one directly via ERP, and WishPost will also generate a shipping label for the large package as needed.

Lastly, merchants may print out the pickup label for STO Express.

b. STO Express pickup service set-up in WishPost:

Merchants without ERP access may take advantage of the STO Express special pricing and online payment processing by setting up STO Express pickup service directly in WishPost. A detailed step-by-step walkthrough is presented below:

Step 1: Group relevant packages after having generated the first-mile tracking number (such as WI001380012345EPC) and selected “Self delivery” shipping method (i.e. not Wanse or Yanwen pickup). Example of an EPC order first-mile shipping label (which clearly indicates the designated HUB transit warehouse and EPC warehouse):

First navigate to the WishPost Package Grouping Management > Create package grouping page (集包管理 > 创建集包). Select small packages that need to be grouped into a big package, and click “Create HUB package group” (“创建HUB集包”).

In the popup modal that follows, merchants may choose “Self delivery” or “STO Express pickup service” as their first-mile shipping method; see “自送“ and “申通揽收” options in the example screenshot below for “头程揽收” field:

 

“Self delivery” option means merchants shall self-deliver the big packages to designated HUB transit warehouses using shipping methods of their own choices; while “STO Express pickup service” option means that merchants choose to receive STO Express pickup label and pay STO Express pickup fees directly online via WishPost.

After clicking “Confirm”, the system will generate a reference number and label for the big package. If choosing “STO Express pickup service” above, please click “Create STO Express pickup label” (“创建申通运单”) to continue (see screenshot below & Step 2 below for details):

Next, merchants will receive the following label for the big package by clicking “Download package label” (“下载面单”) in the step above:

Step 2: Create STO Express pickup label

Method 1:

First, navigate to the WishPost Package Grouping Management > Create package grouping page (集包管理 > 创建集包). Then select which big packages need to be delivered with STO Express to HUB transit warehouses, and then click “Create package shipping order” (“创建包裹订单”):

In the popup modal that follows, select STO Express as the logistics channel, and click “Confirm”:

The system will then present the following confirmation page asking merchants to double confirm; click “Yes” to proceed:

Next, proceed to the Order details > Order List page, select “STOPUDO” as the channel and locate relevant STO Express pickup label to download and print:

After clicking “Download label”, an STO Express pickup label is then generated (example below):

Method 2:

Navigate to the Order details > Create Order page on WishPost (please input the reference number for the big package generated in Step 1 above) to generate the STO Express pickup label:

We suggest that merchants using STO Express pickup service to complete the order pickup with 2 calendar days from the order released time; if merchants timely arrange pickup by STO Express, but relevant orders still arrive at the corresponding EPC Blue, Advanced Logistics Program warehouse later than 168 hours since the order released time, the 50% late arrival fee (outlined in Merchant Policy 12.2 and 5.11) will be auto-exempted if either of the following criteria is met:

  • Tracking details on WishPost show that the time period from when the order is released to when the order arrives at the correct HUB transit warehouse is less than 120 hours; 

  • Tracking details on WishPost show the time period from when the order is released to when the first STO Express scan is less than 48 hours.

Please note that for merchants using the STO Express pickup method based on Wish <> STO Express partnership to deliver their packages to HUB transition warehouses, the late arrival fees may be waived if one of the above two criteria are met.

2). Merchant self-delivery:

Merchants may also offline contact STO Express or any other pickup service providers themselves to help deliver orders to a Wish-designated HUB transit warehouse. 

Self-delivery merchants who offline contact their own pickup service providers (including STO Express) will not be able to enjoy the above-noted Wish <> STO Express partnership pickup pricing or WishPost online payment processing.

Note that for merchants choosing self-delivery methods here, all EPC Blue, Advanced Logistics Program, or Smart Logistics Program packages ultimately bound for EPC Blue/Advanced Logistics Program/Smart Logistics Program East warehouses should be delivered to the East HUB transit warehouse, and all packages bound for EPC Blue/Advanced Logistics Program/Smart Logistics Program South warehouses to the South HUB transit warehouse.

For self-delivery merchants, we strongly suggest that merchants deliver relevant orders to the HUB transit warehouse within 4-5 calendar days from the order released time. If merchants timely deliver the order, but the order still arrives at the corresponding EPC Blue, Advanced Logistics Program warehouse later than 168 hours since the order released time, the 50% late arrival fee (outlined in Merchant Policy 12.2 and 5.11) will be auto-exempted for the following situation:

  • Tracking details on WishPost show that the time period from when the order is released to when the order arrives at the correct HUB transit warehouse is less than 120 hours.

5. Does the HUB Program charge additional fees?

No.

文章内容来源:wish商户官方网站