销售佣金赔偿政策

以下要求和限制适用于销售佣金的赔偿。此政策不适用于其他费用赔偿。

有关销售佣金分类的描述,请参见其他分类指南。亚马逊保留确定销售佣金争议有效性的权利,包括指南中未明确描述的商品。所有赔偿均以争议交易当日生效的销售佣金费率为基础。

重要: 要符合此政策规定的赔偿条件,您必须在收费之日起 90 日历天内提交申请。

提交请求前

  • 使用交易报告确定针对特定交易向您收取的销售佣金金额。借助此报告,您可以批量下载交易。您也可以点击特定交易的【总计】列下的金额。

  • 查看“我要开店”费用价目表,以确定向您收取的金额是否符合您的商品分类。

  • 如果您不确定商品所属的分类,请使用其他分类指南。如果您无法在这些指南中找到您的商品,请确定您认为您的商品所属的分类,并查看费用价目表了解该分类的费率。

提交您的赔偿请求

如果您在交易报告中查看了销售佣金金额,但认为该金额不准确,请联系销售伙伴支持并提交调查请求。

要获得赔偿资格,您必须提供以下文件:

  • 交易日期

  • 您认为收取的销售佣金有误的交易以及您已支付的销售佣金金额

  • 您认为正确的每笔交易的销售佣金金额以及您的原理的阐述

  • 将您的商品放入其他分类的分类指南。如果分类指南未具体提及您的商品,请包含您认为您的商品应属于哪个分类以及您对该商品投放的原理的阐述。

重要: 仅当您可以提供此文件时,才可申请赔偿。如果调查确认收取的销售佣金准确无误,则这种无效索赔例子可能会导致更多索赔被拒绝。

限制

对于每笔费用,您只能提出一项索赔。针对相同费用的其他索赔将被拒绝。

为了处理您的索赔,我们可能会要求您提供其他文件。文件不充分的索赔可能会遭到拒绝和关闭。

我们完成调查后,会通知您是否有资格获得赔偿。

如果您对调查的结论有异议,可以提出申诉,请求将同一问题移交进行第二次、独立审查。如果问题已解决,请重新打开问题以请求申诉。亚马逊的申诉决定为最终决定。


 亚马逊官网原文详情:

Referral Fees Reimbursement Policy

The requirements and limitations below apply to the reimbursement of referral fees. This policy does not apply to other fee reimbursements.

Referral fee category descriptions are available under Additional Category Guidelines. Amazon reserves the right to determine the validity of referral fee disputes, including for products that are not explicitly described in the guidelines. Any reimbursement will be based on the referral fee rate effective at the date of the disputed transaction.

Important: To be eligible for reimbursement under this policy, you must submit your request within 90 calendar days of the date the fee was charged.

Before submitting your request

  • Determine the referral fee amount that you were charged on specific transactions using the Transaction report. This report allows you to download transactions in bulk. You can also click an amount under the Total column for a specific transaction.

  • Check the Selling on Amazon Fee Schedule to determine if the amount you were charged is in line with your product’s category.

  • Use Additional Category Guidelines if you are unsure of your product’s category. If you are unable to find your product in these guidelines, identify the category you believe your product belongs under and check the Fee Schedule for the rate of that category.

Submit your reimbursement request

If you have reviewed your referral fee amount in the Transaction report and believe it is inaccurate, contact Seller Support and open a research request.

To be eligible for a reimbursement, you must provide the following documentation:

  • The date of the transaction(s)

  • The transaction(s) for which you believe an incorrect referral fee was charged, and the referral fee amounts you were charged

  • The referral fee amount that you believe is correct for each transaction, and your rationale

  • The category guidelines that place your product in a different category. If the category guidelines do not mention your product specifically, include which category you believe your product should belong under and your rationale for that placement.

Important: File a claim for reimbursement only when you can provide this documentation. A pattern of invalid claims for which research confirms the referral fee charged was accurate could cause further claims to be refused.

Limitations

For each fee charge, you may file only one claim. Additional claims for the same fee charge will be declined.

We may request additional documentation to process your claim. Claims with insufficient documentation may be declined and closed.

Once we complete our investigation, we will notify you whether you are eligible for reimbursement.

If you disagree with the investigation’s conclusions, you can file an appeal by requesting in the same case that the case be transferred for a second, independent review. If the case has been resolved, re-open the case to request the appeal. Amazon's appeals determinations are final.

 文章来源:亚马逊官方网站