有关汽运零担和整车运输货件的承运人要求

在本页面，您将了解亚马逊就发往亚马逊运营中心的汽运零担 (LTL) 和整车运输 (FTL) 货件对您的承运人提出的要求。我们建议您及您的承运人熟知这些要求。

相关指南

  • 有关汽运零担和整车运输货件的其他要求，请参阅有关汽运零担、整车运输和整箱装载货件的卖家要求以及底板载重政策。

  • 有关重量、尺寸及货件包装的要求，请查阅运输和路线安排要求。

  • 对于单独贴标运送的小型货件，请参阅发往亚马逊的小包裹快递。

选择承运人时，您应负责确保对方遵守以下要求。承运人未能遵守这些条款可能会导致货件被拒。

  • 承运人必须在提货单中包含或随附货件追踪编号（亚马逊订货单列表）、货件编号和追踪 (PRO) 编码的完整列表。亚马逊在安排到货预约时需要这些信息。货件追踪编号和货件编号可在运输流程的【一览】页面找到。PRO 编码需要向您的承运人索取。

  • 承运人必须提供箱子和托拍数量才能安排预约。运营中心可能会要求提供商品数量（如果该信息已提供给承运人）。底板载重拖车应在承运人货运单中指明，并在请求预约时指明。

  • 货件抵达运营中心时，承运人必须提供符合亚马逊要求的实际提货单。或者，如果承运人在计划抵达日期之前向运营中心提供了电子提货单，则可使用电子提货单。


如果您通过亚马逊合作承运人计划运送货件，则需向承运人提供亚马逊生成的提货单。亚马逊生成的提货单将在计划取件日期当天上午显示在【货件一览】页面的【追踪事件】选项卡上。承运人需要此提货单才能为您的货件安排送货预约。您还可以在此处下载空白提货单，然后针对合作承运人货件进行填写。有关更多信息，请参阅有关汽运零担、整车运输和整箱装载货件的卖家要求。

安排送货预约

您选择运送您货件的承运人需要提前安排送货预约。请确保您和您的承运人在申请送货预约之前完成任何所需的步骤。

重要： 货件中的所有商品必须在货件首次开始接收商品后的 7 天内送达。7 天后提交的任何送货请求都将被拒绝。

  • 亚马逊不允许通过一般公共运输方式送货。仅专业承运人才能向亚马逊运营中心进行送货预约。

  • 所有承运人都必须向亚马逊注册，其预约才能获得许可。

  • 亚马逊运营中心不接受未安排预约的汽运零担/整车运输货件或小包裹快递货件。如果承运人比安排的预约时间晚了 30 分钟或以上才将货物送达，亚马逊将拒收货物且不承担任何相关费用。承运人需要提交新的预约请求并获得批准才能尝试重新送货。

  • 承运人必须遵守亚马逊的送货要求和安全标准。

  • 承运人需要在送货前至少 24 小时安排送货预约。

  • 最终的预计货件数量确定后，承运人应在每次实际送货时安排预约。

  • 如果货件因天气原因延误，承运人必须通知亚马逊。亚马逊将视具体情况安排改期。


注意： 只有当所有实际运送的货件都确定后，承运人才能申请提前预约。对于单个货件，承运人最多只能申请 3 次预约。

重要： 如果您对一次实际送货进行多次预约或提供的货件信息有误，预约可能会被我们删除，这会导致延误运送您的货件。有关更多信息，请参阅承运人平台用户手册中的“行为准则”部分。


要安排送货预约，请按照以下步骤操作：

  1. 确保您的承运人掌握您货件的准确提货单号。有关更多信息，请参阅有关汽运零担、整车运输和整箱装载货件的卖家要求。

  2. 向您的承运人提供承运人平台用户手册。

  3. 让您的承运人创建一个账户（如果他们还没有账户）并登录到承运人平台申请预约。


亚马逊会在 24 小时内响应承运人的申请，并根据实际情况安排送货预约的日期和时间。亚马逊安排的时间可能与承运人最初申请的时间不同。

重要： 安排预约时，承运人需要明确说明要运送的是亚马逊物流货件，并提供亚马逊物流货件编号（可在运输流程的【一览】页面中找到）。这将有助于加速预约安排，并确保准确接收您的库存。

底板载重货件

注意： 如果您要使用亚马逊合作承运人计划运送汽运零担/整车运输货件，则应使用托拍装载货件。我们的合作承运人不接受底板载重货件（非托拍装载）。

对于所有汽运零担/整车运输货件，亚马逊运营中心首选使用托拍装载货件。如果您因任何原因无法用托拍装载货件，您的承运人必须在运营中心进行预约时选择“底板载重”作为装载类型。有关底板载重的更多信息，请参阅底板载重政策。

运输车辆状况

向亚马逊运营中心运输商品的车辆必须符合以下标准：

  • 运输车辆底板必须能够承受一辆满载托拍搬运车的重量。

  • 运输车辆底板必须维护良好、安全，且没有孔洞等任何障碍和残损。

  • 运输车辆必须防水、干净且没有强烈气味，特别是运输食品和医疗保健商品的车辆。

  • 除非实际用于固定货物，否则绑带必须牢牢固定在运输车辆上，从而避免对运营中心员工造成危险，并确保卸载货物的通道畅通。

  • 出于安全考虑，禁止使用底板不平衡或有波纹的拖车（例如冷藏拖车）。

  • 如果运营中心员工无法安全卸载商品，则运营中心可能会拒绝任何拖车、卡车、整个或部分货件，且亚马逊不承担任何额外费用。如果发生此类情况，我们将向与您的卖家账户关联的电子邮件地址发送通知。


亚马逊官网原文详情：   

Carrier requirements for LTL and FTL deliveries

On this page, you will learn what is required of your carriers for less than truckload (LTL) and full truckload (FTL) deliveries to Amazon fulfillment centers. We recommend that you, as well as your carrier, become familiar with these requirements.


Related guidelines

  • For additional requirements for LTL and FTL deliveries, see Seller requirements for LTL, FTL, and FCL deliveries and Floor loading policy.

  • For weight, dimension, and shipment packing requirements, review the Shipping and routing requirements.

  • For smaller shipments that are individually labeled for delivery, see Small parcel delivery to Amazon.


When you select a carrier, you are responsible for making sure it complies with the requirements below. The failure of a carrier to comply with these terms may cause the delivery to be refused.

  • The carrier must have a complete list of Amazon reference IDs (PO lists), shipment IDs, and tracking (PRO) numbers included on or with the bill of lading (BOL). Amazon will require this information when scheduling a dock appointment. Reference and shipment IDs are found on the Summary page of the shipping workflow. PRO numbers are obtained from your carrier.

  • The carrier must communicate box and pallet counts before an appointment will be scheduled. The fulfillment center may request unit counts if they are provided to the carrier. Floor-loaded trailers should be indicated on the carrier freight bill and when requesting an appointment.

  • Upon arriving at the fulfillment center, the carrier must provide a physical BOL that meets Amazon requirements. Alternatively, the carrier may use an electronic BOL if a soft copy is provided to the fulfillment center prior to the scheduled shipment arrival.


If shipping through the Amazon Partnered Carrier program, you will need to provide the carrier with the Amazon-generated BOL. The Amazon-generated BOL is available on the Tracking events tab in the shipment Summary page, the morning of your scheduled pickup. The carrier will need this BOL to schedule a delivery appointment for your shipment. You can additionally download a blank BOL to fill in for your partnered carrier shipment here. For more information, see Seller requirements for LTL, FTL, and FCL deliveries.

Scheduling delivery appointments

The carrier you select to deliver your shipment will need to schedule an advanced delivery appointment. Please ensure that both you and your carrier complete any required steps prior to requesting a delivery appointment.

Important: All units on a shipment must be delivered within 7 days of when the shipment first begins to receive units. Any delivery requests submitted after 7 days may be rejected.

  • Amazon does not allow general public deliveries. Only professional carriers are allowed to make delivery appointments at Amazon fulfillment centers.

  • All carriers must register with Amazon before appointments will be granted.

  • No LTL/FTL or SPD shipments will be accepted at an Amazon fulfillment center without a scheduled appointment. If the carrier misses the scheduled appointment by 30 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.

  • Carriers must adhere to Amazon's delivery requirements and safety standards.

  • Carriers are required to schedule a delivery appointment no less than 24 hours ahead of delivery.

  • Carriers should schedule a single appointment per physical delivery once the final number of shipments expected is determined.

  • If a shipment is delayed because of weather, the carrier must notify Amazon. Appropriate schedule changes will be made based on availability.


Note: Carriers should only request advance appointments once all shipments that will be physically delivered have been determined. Carriers can only request up to 3 appointments for a single shipment.

Important: Scheduling multiple appointments for the same physical delivery, or providing incorrect shipment information, may cause appointments to be deleted, delay your shipment, and can result in a suspension of shipping privileges. For more information, see the “Dos & Don'ts” section on the Carrier Central user manual.


To schedule a delivery appointment, follow these steps:

  1. Ensure your carrier has an accurate BOL for your shipment. For more information, see Seller requirements for LTL, FTL, and FCL deliveries.

  2. Provide your carrier the Carrier Central user manual.

  3. Have your carrier create an account (if it doesn’t already have one) and sign in to Carrier Central to request an appointment.


Amazon will respond to your carrier's request within 24 hours, at which time it will schedule a delivery appointment date and time based on availability. This time may differ from the time that was originally requested.

Important: When scheduling appointments, carriers need to explicitly mention the shipments are for Fulfillment by Amazon and provide the FBA Shipment ID (found in the Summary page of the shipping workflow). This will help expedite appointment scheduling and help ensure accurate receipt of your inventory.

Floor loaded shipments

Note: If you are using Amazon's Partnered Carrier Program for LTL/FTL deliveries, place your shipment on pallets. Our partnered carriers do not accept floor loaded shipments (shipments not on pallets).

For all LTL/FTL shipments, Amazon fulfillment centers prefer shipments on pallets. If you cannot place your shipment on pallets for any reason, your carrier must select Floor Loaded as the load type when booking an appointment at the fulfillment center. For more information about floor loading, see the Floor loading policy.

Vehicle condition

Vehicles delivering goods to Amazon fulfillment centers must meet the following standards:

  • The vehicle floor must be able to withstand a pallet jack fully laden.

  • The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes.

  • The vehicle must be watertight, clean, and free of strong odors, especially when delivering food and health-care products.

  • Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they present no danger to fulfillment center associates and ensure accessibility to the goods being unloaded.

  • Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in refrigerated trailers) is not permitted.

  • Any trailer, truck, shipment, or portion of a shipment is subject to refusal at the fulfillment center if the fulfillment center associates are unable to safely unload the product with no additional cost to Amazon. Notification of such events will be sent to the e-mail address associated with your seller account.

文章来源：亚马逊官方网站

（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）