速度限制和账户审查

销售速度

作为保护买家的一种方式,亚马逊会监督销售速度 - 卖家在任何给定月份中的交易量和交易金额(美元)。

速度限制放宽

当您达到或超过当前速度限制时,我们会评估您的账户,并且可能放宽速度限制。 您无需联系亚马逊要求放宽您的速度限制。我们会主动进行评估,确定是否放宽速度限制。

如果我们在评估您的账户时存有任何疑问,我们将通过电子邮件联系您。如果发现任何问题,我们有权限制您的销售权限和/或扣留付款。

注意: 当您的账户处于受评估状态时,您的账户中的新订单可能显示为等待中。等待中订单在【管理订单】中不会显示【确认】或【取消】按钮,也不会出现在订单报告或未配送订单报告中。此类订单不处于“可配送”状态,即使买家直接联系您,也不应配送。

如果我们放宽了您的速度限制,等待中订单将转变为可配送状态。 

注意: 这样可能导致【管理订单】中同时出现大量可配送订单。如果不批准放宽您的速度限制,我们会通知您。

账户审查

如果我们评估过程中发现您的当前销售量或库存与买家反馈或已有销售历史记录不一致,我们可能会审查您的账户。如果您的卖家账户处于受审查状态,您的资金将被临时冻结,而且我们可能暂停您的商品销售。

对于因账户审查而扣留的资金,我们会将其与其他目的(包括亚马逊商城交易保障索赔、信用卡拒付和未配送订单)的扣留资金区分处理。大部分审查会在 30 天内完成,但我们可能酌情延长审查时间。

审查完成后,我们会将结果通知您。

如何加快账户审查

如果您的账户处于受审查状态,您可以通过向我们发送以下信息(如果适用)来加快审查过程:

  • 您开店多久

  • 您的库存来源

  • 在亚马逊上的预期月销售量

  • 配送商品的供货情况

  • 任何零售店的地址

  • 您正在使用的其他销售网站的链接

  • 近期配送订单的追踪信息

  • 税号或邓白氏编号 (DUNS)

您可以通过回复我们发送的审查通知来向我们发送信息,该通知位于您的卖家账户中卖家指标部分的通知页面。追踪信息可能位于【管理订单】中。

如果您之前没有向买家发出提醒,则可以要求买家提供反馈。联系买家时,请记住不能对买家施加压力或者诱使买家留下反馈


 亚马逊官网原文详情:

Velocity Limits and Account Reviews

Sales velocity

As a means of protecting customers, Amazon monitors sales velocity - the number and dollar amount of a seller's transactions during any given month.

Velocity limit increases

When you approach or exceed your current velocity limit, we evaluate your account and may increase the velocity limit.  You do not need to contact Amazon to have your velocity limit increased. Increases are granted or denied as part of our proactive evaluation process.

We will contact you via e-mail if we have any questions while we evaluate your account. We reserve the right to limit your selling privileges and/or withhold disbursements depending on any issues we identify.

Note: While your account is being evaluated, new orders may appear as pending in your account. Pending orders will not have confirm or cancel buttons in Manage Orders, and they will not appear in either the Order Report or the Unshipped Orders Report. These orders are not in a "shippable" status, and should not be shipped, even if the buyer contacts you directly.

If we increase your velocity limit, pending orders will be made available for shipping. 

Note: This may result in a large amount of shippable orders appearing at once in Manage Orders. If an increase in your velocity limit is not approved, we will notify you.

Account reviews

If at any time during an evaluation we find that your current sales volumes or inventory are not supported by buyer feedback or an established sales history, we may place your account under review. If your seller account is placed under review, a temporary hold will be placed on funds in your account, and we may suspend your listings.

Any funds withheld for an account review are separate from amounts withheld for other purposes, including A-to-z Guarantee claims, credit card chargebacks, and unshipped orders. Most reviews are completed within 30 days; however, we may extend the review period at our discretion.

We will notify you of our decision when the account review is complete.

How to expedite an account review

If your account is under review, you may be able to expedite the process by sending us the following information, as applicable:

  • How long you’ve been in business

  • The sources of your inventory

  • Anticipated monthly sales on Amazon

  • The availability of items for shipping

  • The address of any retail locations

  • Links to other websites where you are actively selling

  • Tracking information for recently shipped orders

  • Tax ID or Dun and Bradstreet (D-U-N-S) number

You can send information to us by replying to the notice we sent you about your review, found in the Notification page of the Customer Metrics section of your seller account. Tracking information may be provided in Manage Orders.

If you have not already done so, you may request feedback from your buyers. When contacting a buyer, keep in mind that it is prohibited to pressure a buyer or offer incentives for feedback.

 文章来源:亚马逊官方网站