针对亚马逊商城交易保障索赔提出申诉

在我们批准买家的索赔并从您的账户中扣除索赔金额之后,如果您对我们的决定有异议,并且能为调查提供新的信息,您可以在 30 个日历日内提出申诉。

要查看申诉状态,请在下方输入您的订单编号,并获取有关亚马逊商城交易保障索赔问题的帮助:

输入订单编号

要针对索赔提出申诉,请按照以下步骤操作:

  1. 在【绩效】菜单中,选择亚马逊商城交易保障索赔。

  2. 点击【选择申诉】选项卡,找到相关索赔,然后选择【申诉决定】。

  3. 在文本框中输入您的意见,并包含任何可以帮助我们更好了解索赔情况的新信息。

  4. 准备就绪后,选择【提交】。


如果我们在调查期间确定需要其他信息,我们将通过电子邮件联系您,而您必须在三个日历日内予以回复。有关如何回复索赔通知的帮助,请参阅回复亚马逊商城交易保障索赔通知帮助页面。

有关索赔的更多信息,请参阅关于亚马逊商城交易保障索赔帮助页面。


亚马逊官网原文详情:   

How to appeal an A-to-z Guarantee Claim (Referred to as “Claim(s)” in this help page)?

Once a Claim is granted to the buyer and your account has been debited, you have 30 calendar days to submit an appeal if you disagree with our decision, and have new information for our investigation.

To appeal a claim:

1. From the Performance menu, select A-to-z Guarantee Claims.

2. Click on the Option to Appeal tab, find the relevant Claim, and select Appeal decision.

3. Enter your comments in the text box and include any new information that may help us better understand the Claim and your position on whether it should be granted.

4. Please note the text box does not support attachments. If you need to attach any documents, please use Buyer-Seller Messages to attach documents and send it to the buyer. Additionally state in your A-to-z Guarantee Claim response that you have attached additional information (example POD) in Buyer-Seller Messages.

5. When you are ready, select Submit.


If we determine that additional information is required during our investigation, we will reach out to you through email and you must respond within three calendar days48 hours. For help on how to respond to Claim notifications, refer to the How to respond to an A-to-z Guarantee Claim notification help page.

For more information about Claims, refer to the About A-to-z Guarantee Claims help page.

文章来源:亚马逊官方网站