订单处理流程
买家将您的商品添加至其购物车并结算后，亚马逊按照下列步骤处理其订单：
亚马逊将订单置于【等待中】状态。 在【管理库存】中从总商品数量中扣除买家所购商品的数量。如果下单时商品的数量为一件，那么处理订单时，商品将从亚马逊商品页面中移除，并出现在【管理库存】中，数量为零。
等待中订单将不会出现在【订单】报告或【未配送订单】报告中，并且在【管理订单】中显示为灰色（不可对其执行操作）。亚马逊将所有订单保留 30 分钟，以便买家有机会取消订单。买家取消的订单将作为已取消订单出现在【管理订单】中，并且显示为灰色。在某些情况下，我们的付款和订单详情验证流程可能会将订单处理时间延长多达 21 天。有关更多信息，请参阅等待中订单。如果买家在订单处于【等待中】状态时与您联系，请让买家联系亚马逊客户服务，以了解更多信息。
亚马逊验证订单。 亚马逊会试图验证买家的付款方式和订单详情。在此阶段，【管理订单】中会出现以下三种不同状态类型之一：
未发货
付款验证成功。请参见步骤 3。
等待中
付款验证最初不成功或者已经延期。在某些情况下，我们的付款和订单详情验证流程可能会将订单处理时间延长多达 21 天。即使买家直接与您联系，也不应配送等待中订单。等待中订单将不会出现在【订单】报告或【未配送订单】报告中，并且在【管理订单】中显示为灰色（不可对其执行操作）。
已取消
如果付款未获批准，或者存在欺骗行为，订单将被取消。如果某个订单被取消，亚马逊只会在【管理订单】中将该订单记录为“已取消”而不会另行通知。您无需采取其他操作。
如果买家因已取消订单联系您，并且您仍有可用库存，那么您可以请买家在亚马逊上重新下单。
确认订单付款后，亚马逊将执行下列操作：
将状态更改为【未发货】
向买家发送包含预计送达日期的订单确认通知
向您发送订单通知
注意： 请勿仅依靠电子邮件通知来获取订单确认。每天至少查看一次【管理订单】页面或“订单报告”，以确定是否存在未发货订单。
注意： 如果订单因亚马逊的流程被延误，我们将根据订单从“等待中”状态恢复的日期，为买家提供一个新的送达日期。
您处理订单。 如果订单处于【未发货】状态，您必须配送或取消订单。请记住，买家可以对卖家取消的订单留下反馈信息。
注意： 亚马逊希望卖家能够确保库存水平始终准确无误。未能及时调整您的库存可能会导致过多的配送前订单取消。有关我们如何将已取消订单计入您整体绩效的相关信息，请参见卖家指标。
在【管理订单】页面上，点击【确认发货】并填写必填信息。
上传适用于多个订单的【发货确认】文件（只有拥有专业销售账户的卖家可以使用这种方式）。
有关更多信息，请查看确认单独发货或使用上传数据确认多批发货。
您必须在订单日期起 30 天内向亚马逊确认订单发货。否则，亚马逊将自动取消订单，而且即使您已配送订单，也不会获得付款。在 30 天期限前的一周，您会在【管理订单】中看到一条警告消息（“请在 [日期] 前确认发货，以免订单被取消”），并且您还会收到电子邮件通知。
如果买家或亚马逊客户服务通过亚马逊消息系统与您联系并请您作出更改，则您只能将订单重定向至在步骤 4(a) 中提供的地址以外的地址。
【订单详情】页面
【订单】报告
【未配送订单】报告
可在下列任一位置获取配送地址：
注意： 为了保护买家的机密信息，亚马逊不会在【已售出，即将发运】电子邮件中包含买家的配送地址。
根据配送地址和要求的配送方式向买家配送订单。
常见问题: 买家要我将订单配送至不同地址。我该怎么做？
注意： 仅配送您在【管理订单】中或通过报告验证为【未发货】的订单。
通过以下任一方法确认发货：
Notes：
亚马逊官网原文详情：
The process of fulfilling an order
When a buyer adds your product to their shopping cart and checks out, Amazon processes their order following these steps:
Amazon places the order in Pending status. The quantity available for the listing is subtracted from your quantity in Manage Inventory. If there was a quantity of one at the time the order was placed, the listing will be removed from the Amazon offer page and appear in Manage Inventory with a quantity of zero while the order is being processed.
Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be grayed out (non-actionable) in Manage Orders. Amazon holds all orders for 30 minutes, which gives buyers an opportunity to cancel orders. Buyer-canceled orders will appear in Manage Orders as canceled, and will be grayed out. In some cases, our payment and order detail verification processes may potentially extend order processing times for as long as 21 days. For more information, see Pending Orders. If a buyer contacts you while an order is in Pending status, refer them to Amazon Customer Service for more information.
Amazon verifies the order. Amazon attempts to validate the buyer's payment method and order details. At this stage, you will see one of three different status types in Manage Orders:
Unshipped
Payment verification is successful. See step 3.
Pending
Payment verification is initially unsuccessful or extended. In some cases, our payment and order detail verification processes may extend order processing times, potentially for as long as 21 days. Pending orders should not be shipped, even if the buyer contacts you directly. Pending orders will not appear in either the Orders report or the Unshipped Orders report and will be "grayed out" (non-actionable) in Manage Orders.
Canceled
An order gets canceled if payment authorization does not succeed or in cases of fraud. Amazon will not notify you when an order is canceled, other than recording the order as canceled in Manage Orders. No further action is necessary.
If a buyer contacts you about a canceled order and you still have available inventory, you can invite them to place a new order on Amazon.
When payment is verified on an order, Amazon does the following:
Changes the status to Unshipped
Sends an order confirmation to the buyer with the estimated delivery date
Sends an order notification to you
Note: Do not rely solely on email notifications for order confirmation. Check your Manage Orders page or Orders reports for unshipped orders at least once a day.
Note: If an order is delayed because of Amazon's processes, we will provide the buyer with a new delivery date based on the date the order is released from Pending status.
You process the order. Once an order is in Unshipped status, you must either fulfill or cancel the order. Keep in mind that buyers can leave feedback on seller-canceled orders.
Note: Amazon expects sellers to maintain accurate inventory levels. Failure to adjust your inventory in a timely manner can lead to excessive pre-fulfillment order cancellations. For information on how we factor canceled orders into your overall performance, see Customer Metrics.
From the Manage Orders page, click Confirm Shipment and complete the required information.
Upload a Shipping Confirmation file for multiple orders (only available to sellers with Professional selling accounts).
For more information, see Confirm Individual Shipments or Confirm Multiple Shipments with feeds.
You must confirm shipment of the order with Amazon within 30 days of the order date. Otherwise, Amazon will automatically cancel the order and you will not be paid even if you shipped the order. One week before the 30 day cutoff, you will see a warning in Manage Orders ("Confirm as shipped by [date] to avoid cancellation"), and you will receive a notification by email.
You may only redirect an order to an address other than the one provided in step 4(a) if the buyer or Amazon Customer Services has contacted you through the Amazon messaging system and requested the change.
The Order Details page
An Orders report
An Unshipped Orders report
Get the delivery address in one of these locations:
Note: To protect confidential buyer information, Amazon does not include the buyer’s delivery address in the Sold, Ship Now email.
Ship the order to the buyer using the delivery address and the requested shipping method.
FAQ: A buyer has asked me to ship an order to a different address. What should I do?
Note: Only ship orders that you can verify as Unshipped in Manage Orders or through the reports.
Confirm shipment using one of the following methods:
Notes:
文章来源：亚马逊官方网站
