常见问题
- 1. 我的认证何时才能让 Amazon Business 买家看到？
- 认证计划目前只接受专业卖家的认证。其认证会在提交后的 7-10 天内进行验证，并在获得批准后对买家可见。
- 2. 为什么要参与认证计划？
- 许多买家都肩负着两大任务，即完成多元化或质量方面的采购目标，以及实现企业的社会责任目标。参加认证计划可以让卖家从 Amazon Business 买家中脱颖而出，帮助企业买家实现这些目标。
- 3.目前提供哪些类型的认证？
- 认证计划在美国提供国家级和州级两种级别的多元化认证。
- 目前支持的多元化认证类型示例包括： 注册的小企业、女性拥有的小企业、少数族裔所有企业和退伍军人所有小企业。
- 还支持 ISO 9001 和 ISO 14001 等质量认证。请参阅 Amazon Business 术语表，了解支持的资格认证的完整列表。
- 4. 亚马逊会帮助卖家获得认证吗？
- 亚马逊不是认证机构，也不能帮助卖家获得认证。卖家需要根据认证，确定自己要满足的资格要求，以及如何获得相应的证明文件。Amazon Business 术语表中提供有各个认证的基本介绍。
- 5. Amazon Business 买家如何才能找到卖家的认证？
- 认证将在卖家的“Amazon Business 资料”、“商品详情”和“所有卖家报价”页面上向 Amazon Business 买家显示。Amazon Business 买家也可以按照认证类型缩小商品搜索范围。
- 6. 亚马逊如何选择其支持的认证？
- 认证的选择一般基于大部分企业的一般企业相关性、个人验证认证的能力，以及来自 Amazon Business 买家和专业卖家的直接反馈。
- 7. 我需要提供哪种信息才能申请经过机构验证的认证？
- 一般来说，卖家提供的信息需要让买家能够独立判断卖家是否已被授予认证。所有认证均必须由可信的第三方实体签发或注册，比如公认的权威认证机构或政府机构。卖家必须以纸质签发文件（电子版）的形式提供签发证明。
- 尽管提供的信息类型取决于要申请的特定认证，但是卖家应该准备好以下类型的信息：
- 公认的权威认证机构签发的证书
- 政府机构签发的正式认可函
- 8. 要申请 SBA 自行认证的认证，我需要提供哪些信息？
- 如果您拥有通过 SBA 自行认证的认证，请上传您的 SBA 资料屏幕截图，可使用 SBA 动态小型企业搜索找到该档案。屏幕截图应清晰地标识您的企业并显示“所有权和自行认证”部分。
对于签发日期，请列出您自行认证企业以获得认证的日期。对于终止时间，请列出自行认证之日起的 365 天，即 SBA 要求您再次自行认证以获得认证的时间。例如，如果您在 2018 年 8 月 20 日进行自行认证，则需要输入以下数据：
- 签发日期 – 2018 年 8 月 20 日
- 终止时间 – 2019 年 8 月 20 日
- 9. 我的“等待中”认证信息源自何处？
- 我们使用您的邓氏编码在奖项管理系统 (SAM) 上找到了此认证。请先查看此认证，然后将其添加到您的资料中。我们将每年审核您在奖项管理系统 (SAM) 的认证状态，并在需要更新时通知您。如果全年有任何变化，请卖家通过选择“编辑”并编辑相关字段，手动更新认证。
- 10.如何才能详细了解某个特定认证？
- 关于特定认证的信息，请参考 Amazon Business 语表。
- 11. 如果我的认证即将到期，我该怎么做？
- 要更新即将到期的认证，请点击【编辑】以添加更新的文件图片、新签发日期和终止时间，然后点击【提交】。
- 12. 谁可以看到我的认证信息？
- 所有 Amazon Business 买家都可以查看您的认证信息，包括您在提交认证时上传的文件。如果您的认证中含有个人身份信息，您应该将其从您的文件中清除，或者找到其他形式的文件提交。亚马逊不会代表您将该信息从您的认证文件中移除。
- 13. 为什么我在 Amazon.com 上查看我的资料时看不到认证？
- 认证仅对 Amazon Business 买家可见。您将无法在 Amazon.com 上看到您的认证。如果您拥有 Amazon Business 账户，请登录，查看您的认证。
- 14. 如果我是个人卖家，我的认证会怎样？
- 您的认证将从 Amazon Business 的卖家资料中删除。认证仅面向专业卖家提供。
Frequently Asked Questions
When will my certification(s) be visible to Amazon customers?
The Certifications program is currently accepting certifications only from professional sellers. certifications are verified within 7-10 days of submission and will be visible to customers after they are approved.
Why should I participate in the Certifications program?
By participating in the Certifications program, sellers can distinguish themselves to Amazon Business customers, many of whom are tasked with meeting diversity or quality sourcing objectives and corporate social responsibility goals. In addition, you can get your products discovered by Amazon customers looking to support diverse businesses.
What types of certification are available today?
The Certifications program supports diversity certifications at both the National and State level in the U.S.
Examples of the type of diversity certifications supported today include: Registered Small Business, Women-Owned Small Business, Minority-owned Business, and Veteran-Owned Small Business.
Quality certifications such as ISO 9001 and ISO 14001 are supported as well. Please refer to the Amazon Business Glossary for a full list of supported certifications.
Will Amazon help sellers obtain certifications?
Amazon is not a certifying body, nor does Amazon provide assistance to obtain certifications. Sellers are expected to determine their own eligibility requirements for a certification and how to obtain the appropriate supporting documentation depending on the certification. A starting point for each certification is provided in the Amazon Business Glossary.
How will Amazon Business customers find sellers’ certification?
Certifications will be displayed to Amazon Business customers on sellers’ Amazon Business Profile, Product Detail, and Offer Listing pages. Amazon customers can also refine their product search by certification type.
How does Amazon pick the certifications it supports?
The certifications are chosen based on general business relevance to a significant portion of businesses, the ability of an individual to verify a certification, and direct feedback from Amazon customers and professional sellers.
What kind of information do I need to provide in order to claim an agency verified certification?
Generally, sellers have to provide information that would allow a customer to independently verify that a seller has been awarded a certification. All certifications must be issued or registered under a reputable third-party entity, such as an accredited or authoritative certifier or government entity. Sellers have to provide proof of issuance in the form of a physically issued documentation (digital image).
Though the type of information provided depends on the particular certification being claimed, sellers should be prepared to have the following types of information available:
- Certificates issued by an authoritative or accredited certifying body
- Formal letters of recognition by a government entity
What information do I need to provide to claim an SBA self-certified certification?
If you have a self-certified certification through SBA, please upload a screenshot of your SBA profile which can be found using the SBA Dynamic Small Business Search. The screenshot should clearly identify your business and show the 'Ownership and Self-Certifications' section.
For Issue Date, list the date that you self-certified your business for the certification. For Expiration Date, list 365 days from the date you self-certified, which is when you will be required by SBA to self-certify your certification again. For example, if you self-certified on August 20, 2018, you would input the following data:
- Issue Date – 08/20/2018
- Expiration Date – 8/20/2019
Where was my ‘Pending’ certification populated from?
Using your DUNS number, we found this certification on the System for Award Management (SAM). Please review the certification before adding it to your profile. We’ll review your certification status with the System for Award Management (SAM) annually and notify you if an update is required. If anything changes throughout the year, ask the seller to manually update the certification by selecting 'Edit' and editing the relevant field.
How can I learn more about a particular certification?
Information about particular certifications can be found in the Amazon Business Glossary.
What should I do if my certification is about to expire?
To update an expiring certification, click Edit to add an updated documentation image, new Issue Date, Expiration Date, and click Submit.
Who can see my certification information?
All Amazon Business customers can see your certification information, including the documentation you uploaded as part of your certification submission. If you have personally identifiable information on your certification, you should either scrub it from your document or find an alternative form of documentation to submit. Amazon does not remove this information on your behalf from your certification documentation.
Why can't I see my certification when I view my profile on Amazon.com?
Certifications are only visible to Amazon Business customers.
What happens to my certification if I become an individual seller?
Your certification will be removed from your seller profile on Amazon Business. Certifications are only available to professional sellers.
