销售伙伴的处方饲粮常见问题

什么是处方饲粮？

处方饲粮是狗粮和猫粮商品，专门用于对那些经兽医诊断患有疾病和处于其他相关状况等健康状态不一的动物进行营养管理。

为什么处方饲粮需要按照兽医的指导销售？

我们的政策规定，处方饲粮需要按照兽医的指导销售。有关更多信息，请参阅动物和动物相关商品。

当买家购买处方饲粮时，您需要买家提供什么类型的信息？

结账时，我们会要求买家提供有关其宠物和兽医的信息，以便我们可以在商品发货之前与兽医核实买家的订单。

对于卖家自配送订单，兽医确认流程对我可以向买家配送商品的时间有何影响？

在我们与买家的兽医确认订单之前，订单将保持“等待中”状态。待我们确认订单之后，则订单将符合发货确认要求，并以“未发货”状态发布到您的订单报告中。未经确认的订单将予以取消，并向买家发送通知。

如果买家就我未看到或处于“等待中”状态的订单而联系我，该怎么办？

即使买家直接联系您，也不要配送处于“等待中”状态的订单。如果买家在订单处于“待处理”状态时与您联系（例如，要取消待处理的订单），请让买家联系亚马逊客户服务了解详情。有关等待中订单的更多信息，请点击此处。

此处方饲粮确认流程是否适用于所有亚马逊店铺？

否，仅适用于美国境内。

我可以发布哪些处方饲粮商品信息？

为了让您的商品进行处方饲粮确认流程，您必须确保在 2020 年 9 月 8 日之前将您的商品发布在此处的其中一个商品信息之中，其中还包括有关如何操作的信息。自 2020 年 9 月 9 日起，此资源中不包含的商品信息将被移除。

请注意，此资源会不时进行更新，并仅在 2020 年 10 月 18 日之前暂时可用，帮助您将商品转换为相关商品信息。2020 年 10 月 18 日之后，您可以按照帮助页面（点击此处）上“匹配现有商品信息”下的步骤搜索我们的目录，将您的商品添加到现有处方饲粮商品信息中。

 亚马逊官网原文详情：

Veterinary Diets frequently asked questions for selling partners

What are Veterinary Diets?

Veterinary Diets are dog and cat food products intended for the nutritional management of these animals in varying states of health, including those with illnesses and other related conditions as diagnosed by a veterinarian.

Why do Veterinary Diets need to be sold under the direction of a veterinarian?

It is our policy that Veterinary Diets need to be sold under the direction of a veterinarian. For more information, see Animals & Animal-Related Products.

What type of information will you ask customers to provide when they purchase Veterinary Diets?

At checkout, we will ask customers to provide information about their pet and veterinarian, so we can check their order with their veterinarian before the product is shipped.

For seller-fulfilled orders, how will the veterinarian confirmation process affect when I can ship product to the customer?

Orders will remain in 'Pending' status until we can confirm the order with the customer’s veterinarian. If we have confirmed the order, the order will become eligible for shipping confirmation and posted to your order report as 'Unshipped'. Orders that are not confirmed will be canceled and the customer will be notified.

What do I do if a customer contacts me about an order that I do not see or remains in 'Pending' status?

Don't ship an order while in Pending status, even if the customer contacts you directly. If a customer contacts you while an order is in Pending status (for example, to cancel a pending order), please refer them to Amazon Customer Service for more information. More information on Pending Orders can be found here.

Does this Veterinary Diet process apply to all Amazon stores?

No, only in the US.

What Veterinary Diet listings can I list on?

In order for your offers to go through the confirmation process for Veterinary Diets, you must ensure, by September 8, 2020, that your offers are placed on one of the product listings found here, which also includes information on how to do this. Product listings not in this resource will be removed starting September 9, 2020.

Please note that this resource may be updated from time to time and will only be temporarily available until October 18, 2020 to help you with the transition of your offers to the relevant product listings. After October 18, 2020, you can search our catalog to add your offers to existing Veterinary Diet listings by following the steps under "Match to an existing product listing" on our help page here.

 文章来源：亚马逊官方网站