销售伙伴支持联系指南

我们将竭力提供快速、准确的支持以解决有关在亚马逊上开店的问题。您可以通过联系我们在卖家平台中获得支持。为了帮助我们更好地为您提供服务,请遵循以下指南:

  • 查阅您的问题日志以核实问题状态,而不是打开新问题进行询问。如果您的问题具有时效性,请将问题标记为紧急。

  • 如有同样的问题正在审核中,请勿打开新问题。

  • 如果您需要更多时间来回复问题,可以要求我们保持此问题的开启状态。

  • 如果您对已关闭的问题有疑问或认为该问题的处理有误,请重新打开该问题,而不是提交新问题。

  • 为了保护卖家和买家,我们会拒绝不符合我们政策的请求。如果我们已通知您不会对某个问题采取任何进一步的行动,请勿通过重新提交该问题或在其他问题中再次提出来寻求其他结果。

如果您未遵循这些指南,亚马逊可能会关闭问题或限制支持。


 亚马逊官网原文详情:

Guidelines for contacting Selling Partner Support

We strive to provide quick and accurate support to resolve questions about selling on Amazon. You can get support within Seller Central through Contact Us. To help us better serve you, please follow these guidelines:

  • Review your case log to check case status instead of opening a new case to ask. If your issue is time sensitive, flag the case as urgent.

  • Don’t open a new case if one is already under review for the same issue.

  • If you need more time to respond to a case, you may ask us to keep the case open.

  • If you have questions about a closed case or think it was handled incorrectly, reopen it instead of opening a new case.

  • To protect sellers and customers, we decline requests that are not consistent with our policies. If we’ve informed you that no further action will be taken on an issue, don’t seek to obtain a different outcome by reopening the case or raising it again in other cases.

Amazon may close cases or limit support if you don’t follow these guidelines.

 文章来源:亚马逊官方网站