不可用结余

不可用结余是亚马逊在您的卖家账户中保留的金额,用以支付信用卡拒付费用、退款、亚马逊商城交易保障索赔或各种费用。仅当您的账户有不可用结余时,才会显示此部分。

我们可能因下列原因保留此结余:

  • 正在处理一个或多个对您的账户提出的 亚马逊商城交易保留索赔。一些索赔可能需要 14 天或更长时间才能解决。自提出索赔之日起,将等同于索赔金额的资金保留在您的账户中,直至索赔问题得到解决。

  • 买家对您的账户提出了一个或多个 信用卡拒付索赔,或者亚马逊在过去 30 天内收到了对您的账户提出的信用卡拒付索赔。

  • 根据 Amazon.com 上的信息,我们有理由断定您的操作或绩效可能导致买家产生争议、信用卡拒付索赔、或针对 Amazon.com 上销售交易的其他索赔。

  • 如果我们发现您的销售或账户活动出现意外变动,我们将会审查您的卖家账户,同时也可能保留您的一部分结余,作为安全保障。

索赔或信用卡拒付索赔一旦处理完毕,如果亚马逊认为没有必要再保留资金,则会将剩余的不可用结余转账。

针对某些销售计划,可能会采用其他储备政策。有关详细信息,请参见卖家协议和卖家帮助。另请参见 获得付款。


 亚马逊官网原文详情:

What is unavailable balance?

It is a normal part of selling on Amazon to see Unavailable Balance on your Payments report. The unavailable balance is the amount of money that is reserved to ensure that you have enough funds to fulfill any claims or chargebacks.

This tool can also help you find out why your payment amount might be less than expected:

Why was I paid less than I expected?
(Unavailable Balance)

Review your Payments report to ensure that the orders you expected aren't listed on another statement period.

Go to your Payments report

If you have an unavailable balance, it will appear in the Closing Balance section of the Statement View tab on your Payments report. Go to the Account Health page in Seller Central to learn more about the reason for your unavailable balance.

Common reasons for an unavailable balance

  • Awaiting order delivery

    We might reserve money from an order until we know the buyer received the order in the promised condition. This ensures that you have enough funds to fulfill any claims or chargebacks.

    Learn more about payments based on delivery date.

  • A-to-z Guarantee claims

    When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released after the claims are processed.

  • Chargebacks

    Money might be reserved if your account has any chargebacks from transactions in the last 30 days. The reserve will be released after the chargebacks are processed.

  • Seller performance

    Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns.

  • Income tax

    Money might be reserved depending on your tax registration status and Amazon’s responsibility to withhold and pay income tax based on your sales. For additional information, see Mexico Income Tax Withholding Frequently Asked Questions.

  • Account review

    We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.

Multiple reasons for unavailable balance can be applied at the same time. For example, if an order for $40 is awaiting delivery and an order for $20 has an open A-to-z Guarantee claim, the unavailable balance from those two orders would be $60.

 文章来源:亚马逊官方网站