正在处理一个或多个对您的账户提出的 亚马逊商城交易保留索赔。一些索赔可能需要 14 天或更长时间才能解决。自提出索赔之日起，将等同于索赔金额的资金保留在您的账户中，直至索赔问题得到解决。
买家对您的账户提出了一个或多个 信用卡拒付索赔，或者亚马逊在过去 30 天内收到了对您的账户提出的信用卡拒付索赔。
根据 Amazon.com 上的信息，我们有理由断定您的操作或绩效可能导致买家产生争议、信用卡拒付索赔、或针对 Amazon.com 上销售交易的其他索赔。
What is unavailable balance?
It is a normal part of selling on Amazon to see Unavailable Balance on your Payments report. The unavailable balance is the amount of money that is reserved to ensure that you have enough funds to fulfill any claims or chargebacks.
This tool can also help you find out why your payment amount might be less than expected:
Why was I paid less than I expected?
Review your Payments report to ensure that the orders you expected aren't listed on another statement period.
Go to your Payments report
If you have an unavailable balance, it will appear in the Closing Balance section of the Statement View tab on your Payments report. Go to the Account Health page in Seller Central to learn more about the reason for your unavailable balance.
Common reasons for an unavailable balance
Awaiting order delivery
We might reserve money from an order until we know the buyer received the order in the promised condition. This ensures that you have enough funds to fulfill any claims or chargebacks.
Learn more about payments based on delivery date.
A-to-z Guarantee claims
When an A-to-z Guarantee claim is filed, the claim amount will be reserved until the claim is resolved. Some claims can take up to 14 days or longer to resolve, but the reserve will be released after the claims are processed.
Money might be reserved if your account has any chargebacks from transactions in the last 30 days. The reserve will be released after the chargebacks are processed.
Money might be reserved if performance metrics fall below our benchmarks. Lower metrics frequently indicate a higher likelihood of claims, chargebacks, and returns.
Money might be reserved depending on your tax registration status and Amazon’s responsibility to withhold and pay income tax based on your sales. For additional information, see Mexico Income Tax Withholding Frequently Asked Questions.
We might reserve funds if we notice an unexpected change in your sales or account activity, or if you are a new seller with estimated delivery times that are longer than your settlement period.
Multiple reasons for unavailable balance can be applied at the same time. For example, if an order for $40 is awaiting delivery and an order for $20 has an open A-to-z Guarantee claim, the unavailable balance from those two orders would be $60.