解决发票问题

解决您的广告发票存在的问题。

发票重叠

有时,您可能会看到发票日期重叠。这并不是因为您要为同一点击支付两次费用。可能导致发票日期重叠的原因有以下两个:

  • 同一日期重叠:如果您在中午达到信用额度,发票会关闭,然后另一张发票将在同一天开立并且您的信用额度会被重置,此时您通常会看到同一日期重叠。

  • 数天重叠:如果我们确认您在发票开具日期之前收到的点击无效,就会为这些无效点击开立一张同一时间段的新发票,此时您可能会看到数天的发票日期重叠。例如,您收到一张本月 1 日到 15 日的发票,稍后我们通过流量验证发现该发票中包含无效点击。由于我们无法更新已开具的发票,因此将开立一张同一时间段的新发票,其中赠送金额或扣款将显示为发票盘点。请参阅下面的【发票盘点】部分了解更多详情。

您的发票、广告活动管理和广告发票历史记录页面中的金额存在差异

广告活动管理控制面板中的“支出”列将显示广告活动的总点击费用。由于完成流量验证可能需要长达 72 小时,因此如果您正在查看的日期范围包括最近三天的支出,您可能会发现广告活动管理控制面板和您的发票中的金额存在差异。

广告发票历史记录页面上的“当前账单周期”部分每天更新,并会显示累积发票(包括所有无效点击)的动态视图。由于流量验证可能需要长达 72 小时才能反映出来,因此您可能会看到“当前账单周期”部分的金额与该期间发票上的实际费用之间存在差异。

要想知道您被收取的确切金额,请查看您的发票。

一个月内有多张发票

我们会在您每次累积一定金额的点击费用(即信用额度)时向您收费。如果您在该月结束前超过信用额度,我们每月可能会向您收取不止一次费用。如果您没有超过信用额度,我们每月仅向您收取一次费用,即每月的第一周。

发票盘点

您账户的赠送金额或扣款会作为盘点显示在发票中。我们会先将赠送金额应用于您的广告发票,然后再通过您的付款方式收费。

由于以下各种原因,您的账户可能会收到赠送金额:

  • 赠送金额: 您的账户可能已收到免费点击额度。

  • 无效点击: 如果我们检测到您的广告有无效点击,或者验证了最初被视为无效的点击,您的账户可能会收到一笔赠送金额或扣款,用于补偿这些点击。如果我们验证了最初被视为无效的点击,可能会在发票的盘点部分将其添加为扣款。详细了解流量验证

  • 超额投放赠送金额: 如果广告活动获得的点击量超过每月总预算,您的支出和每月预算之间的差额可能会返还到您的账户。

您可以在发票底部“汇总”部分的盘点总计行中找到所有盘点。

无法下载发票

如果您无法下载发票,请尝试使用其他浏览器。推荐使用 Chrome 和 Firefox 浏览器。


 亚马逊官网原文详情:

Troubleshoot your invoice

Resolve an issue with your advertising invoice.

Invoice overlaps

Occasionally, you might see an overlap in the invoice date. This is not because you are being charged twice for the same click. Invoice date overlaps can occur for the following two reasons:

  • Same-date overlap: you will frequently see a same-day overlap when you reach your credit limit in the middle of the day and your invoice closes, then another invoice is opened that same day and your credit limit is reset.

  • Several-days overlap: you might see an invoice date overlap of several days when we confirm invalid clicks received prior to the invoice issue date and we open a new invoice for the same period to account for those invalid clicks. For example, you’re issued an invoice for the period of 1st to 15th of the month, and later we discover through traffic validation that there were invalid clicks included in that invoice. Because we can’t make updates to an issued invoice, we’ll start a new invoice for the same period where any credits or debits will appear as invoice adjustments. See Invoice adjustments section below for more details.

Different amounts in your invoice, Campaign Manager , and Advertising Invoice History page

The Spend column in the Campaign manager dashboard shows the total click charges for your campaigns. Because it can take up to 72 hours to complete traffic validation, if you’re looking at date ranges that include spend from the last three days, you may see a discrepancy between the amount in Campaign manager dashboard and your invoice.

The Current billing period section on the Advertising Invoice History page is updated daily, and shows a dynamic view of your accumulating invoice, including any invalid clicks. Because traffic validation can take up to 72 hours to be reflected, you may see a difference between the amount in the Current billing period and the actual charge on your invoice for that period.

To see the exact amount you were charged, refer to your invoice.

Multiple invoices in a month

We charge you each time you accumulate a certain amount of click charges, or credit limit. You may be charged more than once per month if you exceed your credit limit before the month is over. If you do not exceed your credit limit, you are charged only once per month, the first week of the month.

Invoice adjustments

Credits or debits to your account are shown in your invoices as adjustments. We will apply credits to your advertising invoice before charging your payment method.

You may receive credits to your account for various reasons:

  • Promotional credits: You might have received free click credits to your account.

  • Invalid clicks: If we detect invalid clicks on your ads or we validate clicks initially considered invalid, you may receive a credit or a debit to your account to compensate for those clicks. If we validate clicks initially considered invalid, we may add them as a debit in the adjustments section of your invoice. Learn more about traffic validation

  • Over-delivery credits: If a campaign receives clicks that exceed the overall monthly budget, the difference between your spend and your monthly budget may be credited back to your account.

You will find any adjustments in the Total adjustments line in the summary section at the bottom of the invoice.

Can’t download an invoice

If you’re not able to download your invoice, try using a different browser. The recommended browsers are Chrome and Firefox.

 文章来源:亚马逊官方网站