取消交易
在买家同意条款并提交付款之前，您可以在 Exchange 市场应用中取消您的交易。在 Exchange 市场应用中，您将能在标题为添加银行账户和买家付款的步骤中看到取消交易按钮。
在买家同意条款并提交付款后，只有 Escrow 客服才能取消付款。您需要向 shopify@escrow.com 发送电子邮件才能发起取消。
买家拒绝交易
在买家的检验期期间，买家随时都可选择拒绝商店的资产并结束交易。如果发生此情况，则买家负责向您退还资产。
如果您同意取消交易，那么您将需要删除买家的员工身份。为此，请按照以下步骤进行操作：
PC：
在 Shopify 后台中，点击设置，然后点击用户和权限。
从权限部分选择买家的员工链接。
点击移除员工或删除员工。
Escrow.com 会继续保留支付的款项，直到您确认买家已退还其余资产为止。确认后，支付的款项会退还给买家。
此时，您可以开始寻找其他买家。
苹果系统：
在 Shopify 应用中，转到商店 > 设置。
在商店设置下，轻触用户和权限。
从权限部分选择买家的员工链接。
点击移除员工或删除员工。
Escrow.com 会继续保留支付的款项，直到您确认买家已退还其余资产为止。确认后，支付的款项会退还给买家。
此时，您可以开始寻找其他买家。
安卓系统：
在 Shopify 应用中，转到商店 > 设置。
在商店设置下，轻触用户和权限。
从权限部分选择买家的员工链接。
点击移除员工或删除员工。
Escrow.com 会继续保留支付的款项，直到您确认买家已退还其余资产为止。确认后，支付的款项会退还给买家。
此时，您可以开始寻找其他买家。
买家没有退还资产
虽然 Exchange 和 Escrow.com 都会努力帮助您避免此情况，但有一个流程将确保您将最终获得资产或付款。买家必须同意及时退还资产。
如果您不同意买家拒绝，则将进入谈判期。如果争议在谈判期间无法解决，则将进入仲裁期。
此外，如果买家因想要取消交易向您退还资产和已完成的里程碑，但是已违反您的检验期协议条款（对您的在线商店进行了更改或者在您的社交媒体账户上发布了内容），那么您可以拒绝此类取消。
虽然这些情况并不常见，但此流程可以为出售企业的人提供进一步的保护。
如何避免交易被拒绝？
大多数情况下，潜在买家会因为产品与描述不符而在交易期间拒绝资产。通常，您可以通过遵循以下一些提示来避免此情况：
始终运行买家访问销售报告和网站分析。
在转让商店之前，为所有未结订单发货。
如果您遇到拒付，则请确保在转让业务之前对拒付做出回应。
让买家了解您会负责处理在转让所有权之前下达的所有订单。
在产品页面上提供真实信息。线上交易会使任何人感到不安，但在销售过程期间保持透明有助于避免在交易的关键阶段出现问题。
使用 Exchange 的付款流程时，您还会获得 Exchange 支持专家的指导。
Shopify商户官网原文详情：
Cancelling a transaction
You can cancel your transaction within your Exchange Marketplace app before the buyer has agreed to the terms and before they have submitted their payment. In the Exchange Marketplace app, you will be able to see the Cancel transaction button at the steps titled Add bank account and Buyer pays.
After the buyer has agreed to the terms and has submitted payment, only Escrow Support can facilitate the cancellation. You will need to email shopify@escrow.com to initiate the cancellation.
Buyer rejects the transaction
At any time during your buyer's inspection period, they can choose to reject the business's assets and end the transaction. If this happens, then it is the buyer's responsibility to return the assets to you.
If you are agreeing to cancel the transaction, then you will want to remove the buyer as staff. To do this, follow these steps:
PC：
From your Shopify admin, click Settings, and then click Users and permissions.
Select the buyer's staff link from the permissions section.
Click Remove staff or Delete staff.
Escrow.com will continue to hold the payment until you confirm that the buyer has returned the rest of the assets. Once you've confirmed, the payment will be returned to the buyer.
At this point, you you can start to look for another buyer.
iPhone：
From the Shopify app, go to Store > Settings.
Under Store settings, tap Users and permissions.
Select the buyer's staff link from the permissions section.
Click Remove staff or Delete staff.
Escrow.com will continue to hold the payment until you confirm that the buyer has returned the rest of the assets. Once you've confirmed, the payment will be returned to the buyer.
At this point, you you can start to look for another buyer.
Android：
From the Shopify app, go to Store > Settings.
Under Store settings, tap Users and permissions.
Select the buyer's staff link from the permissions section.
Click Remove staff or Delete staff.
Escrow.com will continue to hold the payment until you confirm that the buyer has returned the rest of the assets. Once you've confirmed, the payment will be returned to the buyer.
At this point, you you can start to look for another buyer.
Buyer has not returned assets
Although both Exchange and Escrow.com will work to help you avoid this situation, there is a process in place that will ensure that you either end up with the assets or the payment. The buyer must agree to promptly return the assets.
If you do not agree to the buyer’s rejection, the negotiation period will be entered. If the dispute cannot be settled during the negotiation period, the arbitration period will be entered.
Additionally, if a buyer returns assets and completed milestones to you looking to cancel a transaction but have already violated the terms of your inspection period agreement (IE: made changes to your online store or posted on your social media accounts), you can refuse said cancellation.
Although these situations are uncommon, this process allows for further protection for people selling their businesses.
What can you do to avoid rejected transactions?
In most cases, potential buyers reject the assets during a transaction because the items were not as described. More often than not, you can avoid this by following these few tips:
Always give your buyer access to sales reports and site analytics.
Fulfill all open orders before transferring the business.
If you've incurred chargebacks, then be sure to respond to the chargeback before transferring the business.
Let the buyer know that you are responsible for any orders made before the transfer of ownership.
Be honest in your listing. Online transactions can make anyone feel uneasy, but being transparent during the sale process helps avoid issues during the critical stages of your transaction.
When you use Exchange's payment process, you also get guidance from Exchange Support Specialists.
文章内容来源：Shopify商户官方网站
