Shopify 设计政策
如果您使用的是 Shopify 的免费模板，Shopify 支持团队也许能帮助您对模板进行小幅更改。
由于每个模板的工作方式不同，因此 Shopify 支持团队可以执行的更改类型取决于您使用的模板。若要了解可用的自定义，请从受支持模板的列表中查找您的模板。
如果您使用的是 Basic Shopify 套餐或更高级别套餐，则您最多可获得 60 分钟的免费设计支持或设计时间（以 15 分钟为单位进行累计）。若要了解完成特定自定义所需的分钟数，请在自定义描述中查看设计时间。
对于您提出的每个模板修改请求，我们的团队会跟踪累计所用的服务时间。如果您的 60 分钟免费支持时间已全部用完，则可以聘请 Shopify 专家来提供进一步帮助。您还可以浏览我们的其他模板支持资源。
受支持的模板和自定义
Shopify 支持团队可对以下免费模板执行自定义。点击模板的名称可浏览模板支持的自定义。
Shopify 支持团队会根据具体情况评估自定义资格的符合情况。如果您要查找的自定义未在模板支持的自定义中列出，Shopify 支持团队可能仍能够提供帮助。
为了确保您的自定义操作能为您的业务带来积极的增长，可以考虑您希望此自定义可以带来哪些改进，以及它将如何影响您的客户。
免费的 Shopify 模板：
工艺
渴望
Dawn
感应
Studio
Taste
经典 Shopify 模板：
Boundless
Brooklyn
Debut
Express
Minimal
Narrative
Simple
Supply
Venture
限制
尽管 Shopify 支持能够为各种基本的自定义提供支持，但请记住，Shopify 无法帮助完成以下任务：
编辑结账流程
自定义包含重大代码更改的模板或对其进行问题排查
安装、删除或修改第三方应用（非 Shopify 开发的应用）
自定义第三方代码（非 Shopify 开发的代码，包括来自专家和论坛的代码）或对其进行问题排查
自定义通过富文本编辑器添加的内容或对其进行问题排查
添加新字体
编辑图片（包括裁剪、调整颜色配置文件、删除背景等）
实现向客户提供误导性或欺骗性信息的更改
自定义翻译服务（包括 Order Printer 和电子邮件通知模板）
准备联系支持团队
在联系 Shopify 支持之前，您应完成以下步骤：
完成初始商店设置
确保您的请求不在我们不支持的自定义列表中
了解是否有其他模板更适合您的业务
在模板编辑器中浏览可用的自定义选项
如果您的商店设置已完成，并且无法使用模板编辑器实现所需的自定义，则您可以联系支持团队来审核请求。
在您联系我们的支持团队并概述了请求后，预计您会在 2-4 个工作日内收到回复。
支持的浏览器
模板的布局、浏览体验和购买操作都需要支持以下浏览器和版本：
备注：版本是指浏览器的最新主要版本。例如，Safari 最新的两个版本可能为 10.x.x 和 11.x.x。
桌面浏览器
Safari - Mac 的最新两个版本
Chrome - Mac 和 PC 的最新三个版本
Firefox - Mac 和 PC 的最新三个版本
Edge - PC 的最新两个版本
移动浏览器
移动 Safari - iOS 的最新两个版本
Chrome Mobile - Android 和 iOS 的最新三个版本
Samsung Internet - Android 的最新两个版本
Webview 和其他应用程序
在 Webview 中为以下应用程序呈现时，模板必须支持浏览和购买操作：
Instagram - Android 和 iOS 的最新版本
Facebook - Android 和 iOS 的最新版本
Pinterest - Android 和 iOS 的最新版本
Shopify商户官网原文详情：
Shopify Design Policy
If you're using a free theme from Shopify, then Shopify support might be able to help you with small changes to your theme.
Because each theme works differently, the types of changes Shopify support can make depend on the theme that you're using. To understand which customizations are available, find your theme in the list of supported themes.
If you're on the Basic Shopify plan or higher, then you can use up to 60 minutes of complimentary design support, or design time, which is tracked in 15 minute increments. To understand how many minutes a specific customization takes to complete, check the design time in the customization description.
Our team tracks the time that they spend on each theme modification request that you make. If you use the entire 60 minutes of complimentary support, then you can hire a Shopify expert for further help. You can also explore our additional resources for theme support.
Supported themes and customizations
Shopify support can make customizations to the following free themes. Click the name of the theme to explore the supported customizations for the theme.
Shopify support assesses customization eligibility on a case-by-case basis. If you’re looking for a customization that isn't listed in the supported customizations for your theme, then Shopify support might still be able to assist.
To ensure your customization results in positive growth for your business, consider what improvements you are hoping to get from this customization, and how it will affect your customers.
Free Shopify themes:
Craft
Crave
Dawn
Sense
Studio
Taste
Vintage Shopify themes:
Boundless
Brooklyn
Debut
Express
Minimal
Narrative
Simple
Supply
Venture
Limitations
Although Shopify Support is able to support a wide range of basic customizations, keep in mind that Shopify can't help with the following tasks:
Editing the checkout
Customizing or troubleshooting themes that contain significant code changes
Installing, removing, or modifying third-party apps (apps not developed by Shopify)
Customizing or troubleshooting third-party code (code not developed by Shopify, including code from experts and forums)
Customizing or troubleshooting content added via the rich text editor
Adding new fonts
Editing images (including cropping, adjusting color profiles, removing backgrounds, etc.)
Implementing changes that provide misleading or deceptive information to customers
Custom translation services (including order printer and e-mail notification templates)
Preparing to contact support
Before reaching out to Shopify support, you should complete the following steps:
Complete your initial store setup
Make sure that your request isn't on the list of customizations that we don’t support
See if a different theme might be a better fit for your business
Explore the available customization options in the theme editor
If your store setup is complete and the customization you are looking for isn’t possible using the theme editor, then you can contact support to review the request.
After you contact our support team and outline your request, you can expect to receive a response within 2-4 business days.
Supported browsers
A theme's layout, browsing experience, and purchasing actions need to support the following browsers and releases:
Desktop browsers
Safari - latest two releases for Mac
Chrome - latest three releases for Mac and PC
Firefox - latest three releases for Mac and PC
Edge - latest two releases for PC
Mobile browsers
Mobile Safari - latest two releases for iOS
Chrome Mobile - latest three releases for Android and iOS
Samsung Internet - latest two releases for Android
Webviews and other applications
Themes must support browsing and purchasing actions when rendered in webviews for the following applications:
Instagram - latest release for Android and iOS
Facebook - latest release for Android and iOS
Pinterest - latest release for Android and iOS
文章内容来源：Shopify商户官方网站
