取消配对条码扫描器

默认情况下，您的条码扫描器会尝试连接上一个与其配对的设备。如果您想将条码扫描器与其他蓝牙设备配对，需要先将 iPad 与该扫描器取消配对。

步骤：

  1. 打开您的条码扫描器。

  2. 按住扫描按钮。与此同时，按住电源按钮。当您听到三次哔声时，同时松开两个按钮。您的条码扫描器会关闭电源。

  3. 在 Shopify POS 中，点击 ≡ > 设置。

  4. 点击管理已连接的硬件。

  5. 点击已连接的条码扫描器的名称。

  6. 点击忘记扫描器。

  7. 转到 iPad 的设置（不是应用设置）。

  8. 点击蓝牙。

  9. 在我的设备下，点击 Socket 条码扫描器旁边的 ⓘ 按钮。

  10. 点击 Forget This Device（忘记此设备）。

  11. 点击忘记设备。

对 1D 条码扫描器进行故障排除

如果您在使用 Shopify POS 和 Socket Mobile S700 或 CHS 7Ci 条码扫描器扫描条码时遇到问题，请尝试以下故障排除步骤来解决问题：

  • 查看您的扫描器设置

  • 检查您的扫描器与 iPad 是否正确配对

  • 检查产品的条码

  • 尝试使用条码扫描器扫描库存？

  • 支持的条码类型

  • 恢复出厂设置

查看您的扫描器设置

  1. 您使用的条码扫描器是否正确？Shopify POS 支持的唯一 1D 条码扫描器是Socket Mobile S700 和 CHS 7Ci。

  2. 您是否将条码扫描器用于 iPad？条码扫描器不能用于适用于 iPhone 或 Android 的 Shopify POS。

  3. 扫描器是否已充电并且在 iPad 的连接范围内？检查扫描器是否已充满电并且在连接范围内（小于等于 100 米）。

  4. 您正在扫描哪种类型的条码？此扫描器只适用于 1D 条码。请确保您使用的是受支持的条码类型。

检查您的扫描器与 iPad 是否正确配对

  1. 当扫描器开启且处于连接范围内时，条码扫描器是否在 Shopify POS 硬件设置屏幕上显示为已连接？如果没有，请转到 iPad 的蓝牙设置并忘记此条码扫描器，然后再次与 iPad 配对。

  2. 扫描器是否正显示在您 iPad 的蓝牙设置中？确保 iPad 的蓝牙为已启用状态，并且此扫描器显示为已连接。

  3. 当您将扫描器和 iPad 配对时，您是否在 Shopify POS 中扫描了正确的条码？1D 条码将条码扫描器设置为 iOS 模式，以便与 iPad 结合使用。如果您在扫描条码时没有听到三次哔声，或者您不小心扫描了 2D 条码，则扫描器不会进入 iOS 模式。取消和 iPad 的配对，然后再次配对，确保在 Shopify POS 中扫描 1D 条码并听到三次哔声，然后再继续下一步。

  4. 扫描器是否已与另一台 iPad 配对？扫描器一次只能与一台 iPad 配对。请取消此扫描器与其他 iPad 的配对，然后将扫描器与新 iPad 配对。

  5. 您的蓝牙连接是否不佳？请参阅 Apple 关于减少蓝牙干扰的建议。

检查产品的条码

  1. 此扫描器是否识别了任何条码？尝试扫描附近商品的条码（此商品不是您商店中的产品）。如果您的扫描器已正确配对，那么您应该会在 Shopify POS 中看到一条无法识别的条码错误。如果您看到了此错误，则可以继续执行后续步骤。如果您没有看到此错误，请取消配对此扫描器和 iPad，并重新配对它们。

  2. Shopify POS 上是否可以看到产品？如果产品在 Shopify POS 上为隐藏状态，那么将无法扫描其条码，因为应用未加载产品。如果您看到无法识别的条码错误，请检查 Shopify 后台中产品的销售渠道设置。

  3. 标签上的条码编号与 Shopify 后台内的产品条码编号是否匹配？如果此编号的开头或末尾有多余的零，请删除这些多余的零并重试。

尝试使用条码扫描器扫描库存？

您无法使用 Shopify POS 扫描库存。条码扫描器用于在结账之前快速将产品添加到购物车。

支持的条码类型

Socket Mobile S700 和 CHS 7Ci 条码扫描器支持以下 1D 条码类型：

  • Bookland EAN

  • Chinese 2 of 5

  • Codabar（包括 ISBT 128 位连接）

  • Code 11、Code 128

  • Code 39

  • Trioptic Code 39

  • Code 39 Full ASCII

  • Code 93

  • Discrete 2 of 5

  • GS1 DataBar (RSS)

  • GS1-128 (UCC-128/EAN-128)

  • ISBN

  • ISBT 128

  • Interleaved 2 of 5 (ITF-14)

  • MSI

  • Standard 2 of 5

  • Telepen

  • UPC/EAN（UPC-A、UPC-E、UPC-E1、EAN-13、EAN-8、UCC/EAN-128）

  • VIN

恢复出厂设置

如果问题排查步骤无效，并且您在使用 Socket Mobile S700 或 CHS 7Ci 条码扫描器时仍然遇到问题，则可以尝试将扫描器重置为出场设置。

步骤：

  1. 请确保扫描器和 iPad 未配对。

  2. 重新打开条码扫描器的电源。

  3. 从制造商的用户手册中扫描出厂重置条码：

    • Socket Mobile S700。

    • Socket Mobile CHS 7Ci

  4. 再次将扫描器与 iPad 配对。

Shopify商户官网原文详情：

Unpair your barcode scanner

By default, your barcode scanner tries to connect to the last device that it was paired with. If you want to use your barcode scanner with a different Bluetooth device, then you need to unpair the scanner and iPad first.

Steps:

  1. Turn on your barcode scanner.

  2. Press and hold the scan button. At the same time, press and hold the power button. When you hear three beeps, release both buttons. Your barcode scanner powers off.

  3. From Shopify POS, tap ≡ > Settings.

  4. Tap Manage connected hardware.

  5. Tap the name of your connected barcode scanner.

  6. Tap Forget scanner.

  7. Go to your iPad's settings (not the app settings).

  8. Tap Bluetooth.

  9. Under MY DEVICES, tap the ⓘ button beside the Socket barcode scanner.

  10. Tap Forget This Device.

  11. Tap Forget Device.

Troubleshoot the 1D barcode scanner

If you're having trouble scanning barcodes with Shopify POS and the Socket Mobile S700 or CHS 7Ci barcode scanner, then try these troubleshooting steps to fix the problem:

  • Check your scanner setup

  • Check that your scanner and iPad are paired correctly

  • Check your products' barcodes

  • Trying to scan in inventory with the barcode scanner?

  • Supported barcode types

  • Factory reset

Check your scanner setup

  1. Are you using the correct barcode scanner? The only 1D barcode scanners that Shopify POS supports are the Socket Mobile S700 and CHS 7Ci.

  2. Are you using the barcode scanner with an iPad? The barcode scanner doesn't work with Shopify POS for iPhone or Android.

  3. Is the scanner charged and in range of the iPad? Check that the scanner is fully charged and within range (100 meters or less).

  4. What type of barcode are you scanning? This scanner works only with 1D barcodes. Make sure that you're using a supported barcode type.

Check that your scanner and iPad are paired correctly

  1. Is the barcode scanner showing as Connected on the Shopify POS Hardware settings screen when the scanner is on and in range? If not, then go to your iPad's Bluetooth settings and forget the barcode scanner, and pair it with your iPad again.

  2. Is the scanner showing in your iPad's Bluetooth settings? Make sure that the iPad's Bluetooth is enabled and the scanner shows as Connected.

  3. When you paired the scanner and iPad, did you scan the correct barcode in Shopify POS? The 1D barcode sets the barcode scanner to iOS mode to work with your iPad. If you didn't hear the three beeps when you scanned the barcode, or if you accidentally scanned the 2D barcode, then the scanner isn't in iOS mode. Unpair it and the iPad, and then pair them again, making sure that you scan the 1D barcode in Shopify POS and hear the three beeps before you move on to the next step.

  4. Was the scanner paired with another iPad? The scanner can be paired with only one iPad at a time. Unpair the scanner and the other iPad, and then pair the scanner with the new iPad.

  5. Do you have a poor Bluetooth connection? Read Apple's advice on reducing Bluetooth interference.

Check your products' barcodes

  1. Does the scanner recognize any barcodes? Try scanning the barcode of a nearby item that isn't one of your store's products. If your scanner is paired correctly, then you should see an Unrecognized barcode error in Shopify POS. If you see this error, then carry on to the next steps. If you don't see an error, then unpair the scanner and iPad, and pair them again.

  2. Is the product visible on Shopify POS? If the product's hidden on Shopify POS, then scanning its barcode doesn't work because the app didn't load the product. If you see an Unrecognized barcode error, then check the product's availability settings in your Shopify admin.

  3. Does the barcode number on the label match the product's barcode number in your Shopify admin? If there are extra zeros at the beginning or end of the number, then delete them and try again.

Trying to scan in inventory with the barcode scanner?

You can't scan in inventory with Shopify POS. The barcode scanner is for quickly adding products to the cart before checkout.

Supported barcode types

The Socket Mobile S700 and CHS 7Ci barcode scanners support the following 1D barcode types:

  • Bookland EAN

  • Chinese 2 of 5

  • Codabar (including ISBT 128 bit concatenation)

  • Code 11, Code 128

  • Code 39

  • Trioptic Code 39

  • Code 39 Full ASCII

  • Code 93

  • Discrete 2 of 5

  • GS1 DataBar (RSS)

  • GS1-128 (UCC-128/EAN-128)

  • ISBN

  • ISBT 128

  • Interleaved 2 of 5 (ITF-14)

  • MSI

  • Standard 2 of 5

  • Telepen

  • UPC/EAN (UPC-A, UPC-E, UPC-E1, EAN-13, EAN-8, UCC/EAN-128)

  • VIN

Factory reset

If the troubleshooting steps don't work and you still have trouble with the Socket Mobile S700 or CHS 7Ci barcode scanner, then you can try resetting the scanner to its factory settings.

Steps:

  1. Make sure that the scanner and iPad are unpaired.

  2. Power the barcode scanner back on.

  3. Scan the factory reset barcode from the manufacturer's user manual:

    • Socket Mobile S700.

    • Socket Mobile CHS 7Ci

  4. Pair the scanner and iPad again.

文章内容来源：Shopify商户官方网站


（本文内容根据网络资料整理，出于传递更多信息之目的，不代表连连国际赞同其观点和立场）