如果您的 TSP100IIIW 打印机停止工作
按照以下步骤对打印机进行故障排除：
请确保您已正确设置打印机的 Wi-Fi 连接。
检查您是否已连接到 Internet。您的打印机需要 Internet 信号才能正常运行。
检查打印机是否已显示在 Shopify POS 应用的硬件屏幕上。如果打印机连接错误，便不会显示在设置屏幕上，或者显示为“已断开连接”。
尝试关闭打印机，然后再打开。此操作将重启打印机，并且通常会纠正打印机端的任何问题。
要调试打印机，请关闭打印机，然后按住 FEED（进纸）按钮。在按住 FEED（进纸）按钮的同时，重新打开打印机。让打印机打印固件信息，然后松开 feed（进纸）按钮。打印机将尝试连接到 Internet，然后继续打印更多诊断信息。查看已打印的纸张，看看是否存在与显示的文本相符的以下问题：
- “Current IP Parameters Status”（当前 IP 参数状态）下的 IP 地址显示为零。
首先关闭打印机，等待五秒钟，然后再将其重新打开。重试调试过程。
如果这不起作用，请确认您已按照打印机安装和设置说明进行操作。确保您的打印机已插入并已连接到无线网络。
最后，如果上述解决方案均无效，请联系您的 Internet 提供商。这可能是您的 Internet 设置问题。
我看到一条“无主机连接”消息。
当断开 Internet 连接或打印机未正确连接到路由器时，通常会发生此情况。请检查您的 Internet 信号和无线路由器。
备注：打印机出现问题？联系 Star Micronics 客服以获取帮助。
如果 ERROR 指示器呈红色闪烁
这是由于打印机中没有纸张而导致。打开打印机，更换纸张，然后合上盖子。此时，ERROR 指示器应会关闭，READY 指示器应会亮起。
卡纸
如果以一定角度将纸张送入收据打印机，则可能会导致卡纸。如果发生此情况，请关闭打印机，将其打开，然后再次送入纸张。
如果您尝试使收据窄于指定的 3 英寸宽度，请确保使用提供的分隔线。请勿将纸张折叠送入打印机。
自定义收据
您可以自定义基本收据布局和交易描述。
使用 Star Micronics TSP100IIIW (Wifi) 收据打印机的限制
Shopify POS 无法同时处理多台 TSP100IIIW (Wifi) 收据打印机。
Shopify商户官网原文详情：
If your TSP100IIIW printer stops working
Follow the steps below to troubleshoot your printer:
Make sure that your printer's wi-fi connection is set up correctly.
Check to see that you are connected to the internet. Your printer requires an internet signal to run properly.
Check to see that your printer appears on the Hardware screen in the Shopify POS app. If the printer is improperly connected, it either shows up on the settings screen or it shows as "Disconnected".
Try turning your printer off and then on. This restarts your printer and usually rectify any issue on the printer's end.
To debug your printer, turn your printer off and press and hold the FEED button. While still holding the FEED button, turn the printer back on. Let the printer print off the firmware information and then let go of the feed button. The printer tries to connect to the internet and then continue to print off more diagnostic information. Take a look at the printed paper to see if any of the following issues match the text displayed:
The first thing to do is turn off the printer, wait five seconds, and turn it back on. Try the debug process again.
If that doesn't work, then confirm that you've followed the printer installation and setup instructions. Make sure that your printer is plugged in and connected to your wireless network.
Finally, if none of the above solutions worked, contact your internet provider. It could be a problem with your internet setup.
The IP address under "Current IP Parameters Status" displays zeroes.
I see a "No Host Connection" message.
This usually happens when you lose your internet connection or when your printer is not connected to your router properly. Check your internet signal and wireless router.
If the ERROR indicator is blinking red
This is caused when there is no paper present in the printer. Open the printer, replace the paper, and close the lid. The ERROR indicator should turn off and the READY indicator should come on.
Paper jams
If you feed the paper into the receipt printer at an angle, then a paper jam is likely to happen. If this happens, then turn off the printer, open it up, and feed the paper in again.
If you are trying to make your receipt narrower than the specified 3 inch width, then make sure you use the divider provided. Don't fold the paper when you feed it into the printer.
Customize receipts
You can customize both the basic receipt layout and the transaction description.
Limitations when using the Star Micronics TSP100IIIW (Wifi) receipt printer
Shopify POS won't work with multiple TSP100IIIW (Wifi) receipt printers at the same time.
文章内容来源：Shopify商户官方网站
