退货和退款

您可以从 Shopify POS 订单屏幕对整个订单或部分订单退款。

已退款的商品会添加到 Shopify POS 应用中已分配的地址的库存中。

为订单退款

  1. 在 Shopify POS 应用的主屏幕上,点击 

  2. 点击订单

  3. 点击要退款的产品的订单。

  4. 点击退货

  5. 使用 + 和 - 输入您要退款的每一产品的数量。

  6. 点击下一步

  7. 可选:如果您不想将产品退回库存,请点击在此地点重新入库,禁用重新入库选项并点击保存

  8. 可选:点击退还运费以对运费进行退款。

  9. 可选:启用将余额退还至礼品卡,以向客户发放包含退款金额的礼品卡。要想此选项可用,您需要将礼品卡产品发布到 POS 销售渠道中。

  10. 如果客户使用了多种付款方式,那么您可以采用他们所用的相同付款方式分别进行退款。点击退款金额部分中的编辑,然后输入您要退还到每种付款方式的金额。

  1. 可选:添加退货原因

  2. 在准备好处理退款时,点击退款

  3. 点击标记为已退款

  4. 可选:向客户提供收据。

  5. 点击完成

Shopify商户官网原文详情:

Returns and refunds

You can refund an entire order or part of an order from the Shopify POS Orders screen.

Refunded items are added to the inventory of your Shopify POS app's assigned location.

Refund an order

  1. On the home screen of the Shopify POS app, tap .

  2. Tap Orders.

  3. Tap the order of the item being returned.

  4. Tap Return.

  5. Use the + and - to enter the quantity of each item that you're refunding.

  6. Tap Next.

  7. Optional: If you don't want to return an item to your inventory, then tap Restock at this location, disable the restock option and tap Save.

  8. Optional: Tap Refund shipping to refund the cost of shipping.

  9. Optional: Enable Refund balance to gift card to issue a gift card to the customer for the refund amount. The gift card product needs to be published to the POS sales channel for this option to be available.

  10. If the customer used more than one payment method, then you can split the refund between the same payment methods that they used. Tap Edit in the Amount to Refund section and enter the amount that you want to refund to each payment method.

  1. Optional: Add a reason for the return.

  2. When you're ready to process the refund, tap Refund.

  3. Tap Mark as refunded.

  4. Optional: Provide a receipt to the customer.

  5. Tap Done.

文章内容来源:Shopify商户官方网站