处理来自 Facebook 和 Instagram 上的 Checkout 的订单

当客户通过 Facebook 和 Instagram 上的 Checkout 购买商品时，订单会显示在 Shopify 中的订单页面上。您可在订单的详细信息页面上找到有关在 Facebook 和 Instagram 上所下订单的其他信息。此类信息包括 Facebook 订单 ID、付款金额、预计税费和客户详细信息。

在 Facebook 和 Instagram 上下订单时，系统会将订单设为暂停，并且 Shopify 后台中的该订单旁边会显示暂停状态。此暂停期用于 Facebook 进行支付授权、和欺诈分析以及用作买家反悔期，只有在解除暂停状态后，您才能为订单发货。暂停状态通常会在 30 分钟后解除，但最长可能持续 24 小时。

当订单解除暂停状态时，系统将移除其暂停状态，并为其分配支付已授权和未发货状态。在订单标记为“已发货”后，系统会通过 Facebook 和 Instagram 上的 Checkout 自动获取付款。如果订单的暂停时间超过 24 小时，请联系Shopify 支持。

在订单发货前，订单页面上列出的税费是估计值，用于防止客户地址或发货发生变化。当订单发货后，税率将最终确定，预计税费订单项目将更改为税费。订单发货后便无法编辑税率。

为订单发货

通过 Checkout on Facebook and Instagram 下的订单必须通过 Shopify 后台进行管理。您可以在 Shopify 后台的订单页面将订单标记为已发货、发放退款和取消订单。如果您在 Facebook 商务管理平台中执行这些操作，Shopify 后台中的相应订单会显示错误，并且您可能无法为订单发货。

为了符合 Facebook 的发货条款，请在客户在 Facebook 或 Instagram 中下单后 30 天内为所有订单发货，并确保为每个订单提供跟踪编号和送达确认信息。

发放退款

1. 在 Shopify 后台中，转到订单。

2. 点击您要退款的订单。

3. 点击退货商品。如果订单已存档，系统会在继续操作前提示您取消订单存档。

4. 输入要退货的订单中的商品数量。

5. 在退货运输选项部分中，选择以下其中一个选项：

• 选择创建退货标签，为客户创建退货发货标签。只有当您的主要地点和客户收货地址都位于美国的情况下，才可以使用此选项。

• 选择上传退货标签以便为客户上传现有的退货发货标签。在添加退货标签页面上，上传您的发货标签的 PDF 或 JPEG 文件。您可以输入跟踪编号和承运商（如果您有此信息）。

• 选择没有退货运输方式，创建没有任何退货运输方式的退货。

6. 点击创建退货。

Shopify商户官网原文详情：

Processing orders from Checkout on Facebook and Instagram

When a customer buys something through Checkout on Facebook or Instagram, the order appears on the Orders page in Shopify. Additional information about orders placed on Facebook and Instagram are available on the order's details page. This information includes the Facebook order ID, the amount of the payment, estimated tax, and the customer details.

When an order is placed on Facebook and Instagram, a hold is placed on the order and an on hold status displays next to the order in your Shopify admin. This hold allows for Facebook's payment authorization, fraud analysis, and buyer remorse period, and you can't fulfill the order until the hold is removed. The hold is typically removed after 30 minutes, but might be in place for up to 24 hours.

When an order is released from the hold, the on hold status is removed and the order is assigned a payment authorized and an unfulfilled status. Payment is captured automatically on Checkout on Facebook and Instagram after the order is marked as fulfilled. If an order stays on hold for longer than 24 hours, then contact Shopify Support.

The taxes listed on the Orders page are estimates until the order is fulfilled, in case the customer's address or the fulfillment change. When an order is fulfilled, tax rates are finalized and the Estimated tax line item changes to Tax. Tax rates can no longer be edited after the order is fulfilled.

Fulfill an order

Orders placed through Checkout on Facebook and Instagram must be managed through your Shopify admin. You can mark orders as shipped, issues refunds, and cancel orders from your Shopify admin Orders page. If you perform these actions in your Facebook Commerce Manager, errors display on the order in your Shopify admin and you might not be able to fulfill the order.

To comply with Facebook’s shipping terms, fulfill all orders within 30 days of the order being place on Facebook or Instagram and make sure that you provide a tracking number and delivery confirmation for each order.

Issue a refund

1. From your Shopify admin, go to Orders.

2. Click the order that you want to refund.

3. Click Return items. If the order is archived, then you're prompted to unarchive the order before proceeding.

4. Enter the quantity of items in the order that are being returned.

5. In the Return shipping options section, select one of the following options:

• Select Create return label to create a return shipping label for your customer. This option is available only if your primary location and customer shipping address are both in the US.

• Select Upload return label to upload an existing return shipping label for your customer. On the Add return label page, upload the PDF or JPEG file for your shipping label. You can enter the Tracking number and Shipping carrier if you have this information.

• Select No return shipping to create a return without any return shipping information.

6. Click Create return.

文章内容来源：Shopify商户官方网站