Facebook Messenger
您可以在 Facebook 渠道中使用 Facebook Messenger 与您的客户进行交流。Messenger 与 Shopify Inbox 连接，使您可在一个地方发送和接收所有消息。客户可以使用向我们发送消息按钮从 Facebook 业务页面发送消息。
通过 Messenger，您可以使用 Shopify Inbox 通过 Facebook Messenger 接收消息以及与客户交流。添加 Messenger 之前，请确保您拥有 Facebook 业务页面。
使用 Shopify Inbox 在一个位置访问所有客户消息。
添加 Messenger
通过在 Facebook 渠道中添加 Facebook Messenger 功能，您可将 Facebook Messenger 连接到 Shopify Inbox。在 Facebook 渠道中激活 Messenger 功能后，您可以在 Inbox 中通过 Facebook Messenger 发送和接收消息。添加 Messenger 之前，请确保您拥有 Facebook 业务页面。
使用 Shopify Inbox 在一个位置访问所有客户消息。
安装 Shopify Inbox
将 Messenger 添加到 Facebook 渠道之前，您需要安装 Shopify Inbox。通过 Shopify Inbox，您可以分享产品和折扣，还可以管理客户对话。
步骤：
在以下任一移动设备上安装 Shopify Inbox：
iPhone
Android
打开 Shopify Inbox，然后登录您的 Shopify 账户。
有关 Shopify Inbox 安装的详细信息，请参阅安装 Shopify Inbox。
将 Messenger 添加到 Facebook 渠道
随时都可以从 Facebook 渠道的概览页面添加 Messenger。如果您商店的 Facebook 渠道中已设置了 Facebook Shop、Instagram Shopping 或 Facebook Marketing，那么某些步骤可能已经完成。
在将 Messenger 添加到 Facebook 渠道之前，请确保您已设置 Facebook 渠道，并且您的 Facebook 粉丝页有向我们发送消息按钮。若要详细了解如何添加向我们发送消息按钮，请参阅如何向我的 Facebook 粉丝页添加操作按钮？。
步骤：
在 Shopify 后台中，点击 Facebook > 概览。
在 Messenger 部分，点击设置以开始。
点击确认以授权 Shopify Inbox 与 Messenger 配合使用。
点击转到 Facebook 以设置 Messenger 按钮。您企业的 Facebook 公共主页必须有向我们发送消息按钮才能完成此步骤。
点击转到 Shopify Inbox，登录 Shopify Inbox 以完成 Messenger 设置。
点击设置 Facebook Messenger 页面上的完成。
当客户在 Facebook Messenger 上向您发送消息时，您现在可以使用 Shopify Inbox 进行回复。
Shopify商户官网原文详情：
Facebook Messenger
You can communicate with your customers using Facebook Messenger in the Facebook channel. Messenger connects to Shopify Inbox to let you send and receive all your messages in one place. Customers can message you from your Facebook business page by using the Message us button.
Messenger lets you receive messages and communicate with customers through Facebook Messenger by using Shopify Inbox. Before you add Messenger, make sure that you have a Facebook business page.
Use Shopify Inbox to access all of your customer messages in one location.
Adding Messenger
The Facebook Messenger feature in the Facebook channel lets you connect Facebook messenger to Shopify Inbox. After you activate the Messenger feature in the Facebook channel, you can send and receive messages from Facebook Messenger within Inbox. Before you add Messenger, make sure that you have a Facebook business page.
Use Shopify Inbox to access all of your customer messages in one location.
Install Shopify Inbox
Before you add Messenger to the Facebook channel, you need to install Shopify Inbox. Shopify Inbox lets you share products and discounts, and manage customer conversations.
Steps:
Install Shopify Inbox on one of the following mobile devices:
iPhone
Android
Open Shopify Inbox, and then log in to your Shopify account.
For more information on Shopify Inbox setup, refer to Setting up Shopify Inbox.
Add Messenger to the Facebook channel
Messenger can be added from the Overview page of the Facebook channel at any time. If Facebook Shop, Instagram Shopping, or Facebook Marketing is already set up in your store's Facebook channel, then some steps might already be completed.
Before you add Messenger to the Facebook channel, make sure that you have set up the Facebook channel, and that your Facebook page has a Message us button. To learn more about adding a Message us button, refer to How do I add an action button to my Facebook Page?.
Steps:
From your Shopify admin, click Facebook > Overview.
In the Messenger section, click Set up to start.
Click Confirm to authorize Shopify Inbox to work with Messenger.
Click Go to Facebook to set up your Messenger button. Your business's Facebook page must have a Message us button to complete this step.
Click Go to Shopify Inbox to log in to Shopify Inbox to complete your Messenger setup.
Click Finish on the Set up Facebook Messenger page.
When a customer messages you on Facebook Messenger, you can now respond using Shopify Inbox.
文章内容来源：Shopify商户官方网站
