获取第三方应用的帮助

大多数的 Shopify 应用是由第三方开发人员(而不是 Shopify)构建的。如果您需要获取帮助的应用或销售渠道是由第三方开发人员构建的,请直接联系对应的开发人员。

备注:若要详细了解应用费用是如何计算的,以及如何请求应用退款或抵扣额,请参阅应用费用

本页相关主题

  • 从 Shopify 应用商店安装的应用

  • 从开发人员网站安装的应用

从 Shopify 应用商店安装的应用

如果您在使用从 Shopify 应用商店中下载的应用时需要帮助,您可以通过以下任一方式请求支持:

  • 通过 Shopify 后台的应用部分中的应用开发者

  • 通过 Shopify 应用商店的应用列表页面

步骤:

  1. 在 Shopify 后台中,转到应用

  2. 在您需要获得帮助的应用的名称旁边,点击获取支持

  3. 输入问题的详细信息。

  4. 点击发送消息

注:如果没有获取支持链接,则该应用可能未列出,并且不会提供任何支持。

您的消息将直接发送给应用开发者。Shopify 会在三天后与您联系,了解应用开发者是否已帮助您解决了问题。如果他们没有解决问题,Shopify 将代表您再次与他们联系。

您还可以在 Shopify 应用商店中,从该应用的产品页面的支持部分联系到应用开发者。如果您已登录 Shopify 应用商店,则可以点击获取支持按钮。您将可以直接向开发人员发送消息。如果未登录,则您可以使用支持部分的联系信息来与开发人员联系。

从开发人员网站安装的应用

如果您需要获取帮助的应用是直接从开发人员的网站下载的,那么您可以在安装该应用的网站上找到开发人员的联系信息。如果您的应用是直接从开发人员的网站下载的,则 Shopify 不提供对该应用的支持。

Shopify商户官网原文详情:

Getting help with third-party apps

Most Shopify apps are built by third-party developers, not by Shopify. If you need help with an app or sales channel that was built by a third-party developer, then contact the developer directly.

On this page

  • Apps installed from the Shopify App Store

  • Apps installed from a developer's website

Apps installed from the Shopify App Store

If you need help with an app that you downloaded from the Shopify App Store, then you can request support in either of the following ways:

  • from the app's developer from the Apps section of the Shopify admin

  • from the app's listing page on the Shopify App Store

Steps:

  1. From your Shopify admin, go to Apps.

  2. Next to the name of the app that you need help with, click Get support.

  3. Enter the details of your issue.

  4. Click Send message.

Your message is sent directly to the app developer. Shopify contacts you after three days to check if the app developer has helped to resolve your issue. If they haven't, then Shopify contacts them again on your behalf.

You can also contact the app developer from the Support section of the app's listing page in the Shopify App Store. If you've logged in to the Shopify App Store, then you can click the Get support button. This lets you send the developer a message directly. If you're not logged in, then you can use the contact information in the Support section to contact the developer.

Apps installed from a developer's website

If you need help with an app that you downloaded directly from a developer's website, then you can find the developer's contact information on the website where you installed the app. Shopify doesn't provide support for apps that you downloaded directly from a developer's website.


文章内容来源:Shopify商户官方网站