查询货件差异

在此页面上,您将了解如何使用运输流程中的货件差异查询工具。

要使用货件差异查询工具,请执行以下操作:

  1. 在【库存】选项卡上,点击管理亚马逊物流货件。

  2. 找到您的货件,然后点击【追踪货件】。

  3. 在运输流程中,点击【货件差异查询】选项卡。


货件到达亚马逊运营中心后,【一览】页面上的【货件包含商品】选项卡将在接收商品后显示其状态。如果您在货件中发送的商品与接收的商品存在任何差异,请使用【货件差异查询】选项卡上的工具执行以下操作:

  • 详细了解您的入库计划与运营中心所收到商品之间的差异。

  • 提供有关货件包含商品的更多信息

  • 请求对缺失商品或不明商品进行调查


如果您的货件不符合货件差异查询条件,则可能是由于以下原因之一:

  • 运营中心仍在处理货件

  • 货件尚未送达运营中心

  • 货件包含商品已经接收完毕或已经过货件差异查询

您的库存被运营中心或收货中心接收后即可供出售。调整已发货库存最长可能需要 21 天。您可以在货件处理进度中追踪货件的状态,其中状态会依次显示为“运输中”、“已完成配送”、“已登记”、“正在接收”和最终的“已完成”。要了解更多信息,请访问亚马逊如何接收和储存您的库存


您的货件是否符合调查条件?

注意: 由于货件量增加,完成货件入库所需的时间可能比平时更长。我们无法手动加快货件入库流程,销售伙伴支持团队没有更进一步的指导信息。

您的货件必须满足以下所有条件,亚马逊才会开始调查库存差异:

状况详情
交货证明

对于小包裹货件,亚马逊需要其运输的所有包裹的追踪编码。如果您在创建货件时未提供这些信息,请在【追踪货件】选项卡中输入这些信息。

对于汽运零担 (LTL) 或整车运输配送 (FTL) 货件,请在【货件差异查询】选项卡上的【上传文件】部分上传提货单 (BOL),其中显示承运人提货时货件中箱子的数量和总重量。该文件必须由亚马逊盖章,确认货件已在运营中心登记。

同一货件中的所有箱子均已收到如果您的货件分为多个箱子发运,这些箱子可能会在不同的时间运至运营中心。只有当货件的所有箱子都运达且完成接收后,亚马逊才能开始调查差异情况。
货件符合开展调查的日期要求

在“货件一览”的【货件差异查询】部分所示的日期当天或之后,您的货件才能开始调查。

在该日期到来之前,请耐心等待,这有助于确保货件中的商品有足够的处理时间,并根据需要运至其他运营中心。

在送达后 9 个月内提交请求

请在货件运达运营中心后 9 个月内告知我们货件中的任何差异,以便我们的调查人员查找您缺失的商品。

根据亚马逊物流丢失和已残损库存赔偿政策,超过上述调查申请时效后,您就不再符合针对缺失商品提交货件差异查询请求的条件。


已找到商品件数消息

【已找到】列将说明商品差异或之前的货件差异查询。将鼠标悬停在数量旁边的箭头上即可查看此信息。

消息描述
已收到这类商品是通过标准接收流程统计数量的。“已接收”数量显示在【货件包含商品】选项卡上。
已自动查询货件差异我们会尽可能自动调查商品差异,并将经过货件差异查询的商品添加到您的货件。您可以在【货件差异查询】选项卡的【已找到】列中查看经过自动货件差异查询的商品的更多详情。
赔偿如果亚马逊确认承担丢失或已残损商品的责任,这些商品将被计入【赔偿】。赔偿金额列于【付款】报告的【交易一览】选项卡上。


请求调查

对于货件中符合进一步调查条件的商品,您可以在【状态/需操作】列中选择一个操作。这一信息有助于亚马逊高效完成调查和解决问题。必须先为商品选择一个状态和/或操作,您才能预览和提交调查请求。

状态/操作名称描述
商品漏发您已确认您或您的供应商均未发运这些商品,或错发了其他商品。
商品缺失 – 请调查您已确认这些商品包含在货件中,需要亚马逊进一步调查。
配送了额外商品您已确认您或您的供应商发运了额外的商品或与货件原始记录不符的其他商品。
与预期不符 – 请调查您已确认这些商品未包含在货件中,需要亚马逊进一步调查。
无需操作已经自动对商品进行货件差异查询,因此无需执行进一步操作。
等待接受危险物品审查

为确保运营中心内的库存对于买家和运输方的安全性,可能需要审查您的商品是否符合危险品要求。审查中的这些商品无法被运营中心接收。请了解有关亚马逊物流危险品审查流程的更多信息。

已完成调查 – 已完成数量统计并已确认我们已经对接收的商品数量进行了调查,并且在运营中心确认了数量。如果您可以提供能帮助我们找到这些商品的信息,请通过我们的联系我们页面联系销售伙伴支持。
已提交商品已通过【货件差异查询】选项卡进行提交,因此无需进一步采取操作。

注意: 提交调查请求之前,您必须通过确认是否有商品漏发或误发了其他商品,进行货件差异查询。提交调查请求后,亚马逊将确认收货数量,并尝试对漏发的商品和误发的其他商品进行货件差异查询。货件差异查询不会影响您的可售库存。


上传文件

使用【选择文件】按钮选择所有文件,然后使用【上传】按钮将这些文件附加到调查请求中。亚马逊需要一些文件来调查差异;上传这些文件可帮助亚马逊尽快处理调查请求。

亚马逊要求提交的调查请求中应随附以下文件:

  • 库存所有权证明: 库存所有权证明有助于找出可能发生的任何潜在差异。可接受的文件包括供应商提供的发票、其他卖家提供的收据或签字的装箱单(如果您是制造商)等。您必须提供以下信息:

    • 购买日期

    • 与缺失商品相符的商品名称

    • 数量

  • 交货证明: 对于汽运零担或整车运输配送货件,需要提供显示以下内容的提货单:承运人取件时货件中的箱子数量和总重量。该文件必须由亚马逊盖章,以确认运营中心已签收该货件。您的承运人应有该文件的副本。这些信息有助于识别配送的整个货件和应取件。

提示: 如果您提供了收据或发票作为库存所有权证明,则无需提供您为商品支付的价格。您可以隐藏或遮挡此价格。


提供更多信息

对于任何其他差异,您可以请求销售伙伴支持进行调查。在所提供的表格中说明差异。此信息有助于亚马逊尽快完成调查并解决问题。

信息类型示例描述
任何已知的差异您或您的供应商实际发运的商品比之前计划的数量多还是少? 您或您的供应商是否发运了错误的商品?
发货箱描述我们的团队会在运营中心进行实地调查,因此发货箱的颜色、尺寸或特殊标记等信息可以帮助我们更快地找到您的箱子。
商品编码验证商品的 UPC、EAN 或 JAN。该编码是否与卖家平台显示的商品编码相同?
任何遗漏的预处理工作运输前未正确地对商品进行预处理会造成商品接收延迟,因为我们必须帮您对商品进行预处理。


预览并提交申请

对货件中的剩余差异进行分类后,点击【预览申请】,查看其中的信息,如果一切正常,则点击【提交申请】。提交之后,销售伙伴支持将针对需要调查的商品创建问题。

提交申请后,您会得到一个问题编号,此编号也会在您下次访问货件差异查询工具时显示在页面中。您可以点击问题编号或直接前往问题日志查看状态更新和沟通信息。


亚马逊官网原文详情:   

Reconcile your shipment

On this page, you will learn how to use the Shipment Reconciliation tool, in your shipping workflow.

To navigate to the Shipment Reconciliation tool:

  1. On the Inventory tab, click Manage FBA Shipments.

  2. Find your shipments and then click Track shipment.

  3. On your shipping workflow, click the Reconcile tab.


After your shipment has arrived at an Amazon fulfillment center, the Shipment Contents tab on the Summary page will display the status of the units as they are received. If there are any differences between what you have sent in the shipment and what is received, use the tools on the Reconcile tab to:

  • Get detailed information about discrepancies between your shipping plan and what the fulfillment center received

  • Provide more information about the shipment contents

  • Request an investigation into missing or unexpected items


If your shipment is not eligible for reconciliation, it may be for one of several reasons:

  • The shipment is still being processed by the fulfillment center

  • The shipment has not been delivered to the fulfillment center

  • The shipment contents have been received in full or have been reconciled

Once your inventory is received at a fulfillment center or receive center, it is available for sale. Reconciliation of shipped inventory may take up to 21 days. You can track the status of your shipment in the Shipping Queue with the status cycling through In Transit, Delivered, Checked-In, Receiving and, finally Closed. To learn more, visit How Amazon receives and stores your inventory


Is your shipment eligible for investigation?

Note: You may experience longer than usual shipment delivery time due to higher volume of shipments. We are unable to manually expedite the process and Selling Partner Support does not have further guidance.


Located unit messages

The Located column explains the item discrepancy or a previous reconciliation. You can find this information by hovering over the arrow next to the quantity.

MessageDescription
ReceivedThese products are accounted for through the standard receiving process. The Received quantity is displayed on the Shipment contents tab.
Auto-reconciledWhen possible, we investigate product discrepancies automatically and add the reconciled units to your shipment. You can see additional details for your automatically reconciled units in the Located column on the Reconcile tab.
ReimbursementIf Amazon accepts responsibility for lost or damaged products, they are accounted for as Reimbursement. Reimbursement amounts are listed on the Transactions View tab of the Payments report.


Request research

Products in the shipment that are eligible for additional research will have an option for you to select an action in the Status/Action Required column. This information helps Amazon complete the research and resolve issues efficiently. Products must have a status and/or action selected before you can preview and submit the research request.

Status/action nameDescription
Units not shippedYou have confirmed that you or your supplier did not ship these units or shipped a different product instead.
Missing – please researchYou have confirmed that these units were included in your shipment, and you need Amazon to research further.
Extra units shippedYou have confirmed that you or your supplier included extra units or a different product than was originally recorded on your shipment.
Unexpected – please researchYou have confirmed that these units were not included in your shipment, and you need Amazon to research further.
No action requiredThe product has been reconciled automatically, so no further action is necessary.
Pending dangerous goods (hazmat) review

To ensure that the inventory in our fulfillment centers is safe for customers and transport, your products may be reviewed for compliance with our requirements for dangerous goods. While these products are under review, they cannot be received at the fulfillment center. Learn more about the FBA dangerous goods review process.

Investigation completed – quantity counted and confirmedThe units of this product received have been investigated, and the unit count has been confirmed at our fulfillment center. If you have information that helps us locate these units, contact Seller Support through our Contact Us page.
SubmittedThe product has already been submitted through the Reconcile tab, so no further action is required.

Note: Before submitting a request for research, reconcile any discrepancies in your shipment by confirming if units were not shipped or extra units were shipped. After a research request has been submitted, Amazon will confirm the quantities received and attempt to reconcile units not shipped with extra units shipped. These reconciliations will not affect your available inventory.


Upload documents

Use the Choose File button to select all documents and the Upload button to attach documents to the research request. Certain documents are required for Amazon to research the discrepancies; uploading them will help Amazon resolve the research request as quickly as possible.

Amazon requires the following documents to be submitted with the research request:

  • Proof of inventory ownership: Proof of inventory ownership will help identify any potential discrepancies that may have occurred. Some examples of acceptable documents are an invoice from a supplier, receipt from another seller, or signed packing slip if you are a manufacturer. The following information must be provided:

    • Date of purchase

    • Product names matching the missing products

    • Quantity

  • Proof of delivery: For LTL or FTL shipments, a bill of lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. Your carrier should have a copy of this document. This information helps verify that the entire shipment was picked up and shipped as expected.

Tip: If you provided a receipt or invoice as proof of inventory ownership, the price you paid for the items is not required and may be hidden or obscured.


Provide additional information

For any additional discrepancies, you can ask Seller Support to investigate. Describe the discrepancy in the form provided. This information helps Amazon complete the research and resolve issues as quickly as possible.

Information type exampleDescription
Any known discrepanciesDid you or your supplier ship more or fewer units than you originally expected? Did you or your supplier ship the wrong product?
A description of the shipping boxesOur team does a physical check of the fulfillment center, so information about the color, size, or any distinguishing marks on your shipping boxes can help us find them more quickly.
Product codesVerify the UPC, EAN, or JAN on your products. Does it match the product code shown in Seller Central?
Any prep activity that was missedAn item that was not properly prepped before being shipped can cause delays in the receiving process, as we must prep the item for you.


Preview and submit your request

After you have classified the discrepancies remaining on your shipment, click Preview your request, review the information, and, if everything is correct, click Submit Request. The submission will create a case with Seller Support for the products that require research.

After submitting the request, you will be provided with a case number, which will also be shown in the Shipment Reconciliation tool when you next visit the page. You can watch for status updates and communications by clicking on the case number or going directly to your Case Log.


文章来源:亚马逊官方网站