您的库存被运营中心或收货中心接收后即可供出售。调整已发货库存最长可能需要 21 天。您可以在货件处理进度中追踪货件的状态，其中状态会依次显示为“运输中”、“已完成配送”、“已登记”、“正在接收”和最终的“已完成”。要了解更多信息，请访问亚马逊如何接收和储存您的库存
对于汽运零担 (LTL) 或整车运输配送 (FTL) 货件，请在【货件差异查询】选项卡上的【上传文件】部分上传提货单 (BOL)，其中显示承运人提货时货件中箱子的数量和总重量。该文件必须由亚马逊盖章，确认货件已在运营中心登记。
在送达后 9 个月内提交请求
请在货件运达运营中心后 9 个月内告知我们货件中的任何差异，以便我们的调查人员查找您缺失的商品。
|商品缺失 – 请调查||您已确认这些商品包含在货件中，需要亚马逊进一步调查。|
|与预期不符 – 请调查||您已确认这些商品未包含在货件中，需要亚马逊进一步调查。|
|已完成调查 – 已完成数量统计并已确认||我们已经对接收的商品数量进行了调查，并且在运营中心确认了数量。如果您可以提供能帮助我们找到这些商品的信息，请通过我们的联系我们页面联系销售伙伴支持。|
|商品编码||验证商品的 UPC、EAN 或 JAN。该编码是否与卖家平台显示的商品编码相同？|
Reconcile your shipment
On this page, you will learn how to use the Shipment Reconciliation tool, in your shipping workflow.
To navigate to the Shipment Reconciliation tool:
On the Inventory tab, click Manage FBA Shipments.
Find your shipments and then click Track shipment.
On your shipping workflow, click the Reconcile tab.
After your shipment has arrived at an Amazon fulfillment center, the Shipment Contents tab on the Summary page will display the status of the units as they are received. If there are any differences between what you have sent in the shipment and what is received, use the tools on the Reconcile tab to:
Get detailed information about discrepancies between your shipping plan and what the fulfillment center received
Provide more information about the shipment contents
Request an investigation into missing or unexpected items
If your shipment is not eligible for reconciliation, it may be for one of several reasons:
The shipment is still being processed by the fulfillment center
The shipment has not been delivered to the fulfillment center
The shipment contents have been received in full or have been reconciled
Once your inventory is received at a fulfillment center or receive center, it is available for sale. Reconciliation of shipped inventory may take up to 21 days. You can track the status of your shipment in the Shipping Queue with the status cycling through In Transit, Delivered, Checked-In, Receiving and, finally Closed. To learn more, visit How Amazon receives and stores your inventory
Is your shipment eligible for investigation?
Note: You may experience longer than usual shipment delivery time due to higher volume of shipments. We are unable to manually expedite the process and Selling Partner Support does not have further guidance.
Located unit messages
The Located column explains the item discrepancy or a previous reconciliation. You can find this information by hovering over the arrow next to the quantity.
Message Description Received These products are accounted for through the standard receiving process. The Received quantity is displayed on the Shipment contents tab. Auto-reconciled When possible, we investigate product discrepancies automatically and add the reconciled units to your shipment. You can see additional details for your automatically reconciled units in the Located column on the Reconcile tab. Reimbursement If Amazon accepts responsibility for lost or damaged products, they are accounted for as Reimbursement. Reimbursement amounts are listed on the Transactions View tab of the Payments report.
Products in the shipment that are eligible for additional research will have an option for you to select an action in the Status/Action Required column. This information helps Amazon complete the research and resolve issues efficiently. Products must have a status and/or action selected before you can preview and submit the research request.
Status/action name Description Units not shipped You have confirmed that you or your supplier did not ship these units or shipped a different product instead. Missing – please research You have confirmed that these units were included in your shipment, and you need Amazon to research further. Extra units shipped You have confirmed that you or your supplier included extra units or a different product than was originally recorded on your shipment. Unexpected – please research You have confirmed that these units were not included in your shipment, and you need Amazon to research further. No action required The product has been reconciled automatically, so no further action is necessary. Pending dangerous goods (hazmat) review
To ensure that the inventory in our fulfillment centers is safe for customers and transport, your products may be reviewed for compliance with our requirements for dangerous goods. While these products are under review, they cannot be received at the fulfillment center. Learn more about the FBA dangerous goods review process.
Investigation completed – quantity counted and confirmed The units of this product received have been investigated, and the unit count has been confirmed at our fulfillment center. If you have information that helps us locate these units, contact Seller Support through our Contact Us page. Submitted The product has already been submitted through the Reconcile tab, so no further action is required.
Note: Before submitting a request for research, reconcile any discrepancies in your shipment by confirming if units were not shipped or extra units were shipped. After a research request has been submitted, Amazon will confirm the quantities received and attempt to reconcile units not shipped with extra units shipped. These reconciliations will not affect your available inventory.
Use the Choose File button to select all documents and the Upload button to attach documents to the research request. Certain documents are required for Amazon to research the discrepancies; uploading them will help Amazon resolve the research request as quickly as possible.
Amazon requires the following documents to be submitted with the research request:
Proof of inventory ownership: Proof of inventory ownership will help identify any potential discrepancies that may have occurred. Some examples of acceptable documents are an invoice from a supplier, receipt from another seller, or signed packing slip if you are a manufacturer. The following information must be provided:
Date of purchase
Product names matching the missing products
Proof of delivery: For LTL or FTL shipments, a bill of lading showing the number of boxes in the shipment and the total weight when it was picked up by the carrier. The document must be stamped by Amazon confirming that the shipment was received and signed for at the fulfillment center. Your carrier should have a copy of this document. This information helps verify that the entire shipment was picked up and shipped as expected.
Tip: If you provided a receipt or invoice as proof of inventory ownership, the price you paid for the items is not required and may be hidden or obscured.
Provide additional information
For any additional discrepancies, you can ask Seller Support to investigate. Describe the discrepancy in the form provided. This information helps Amazon complete the research and resolve issues as quickly as possible.
Information type example Description Any known discrepancies Did you or your supplier ship more or fewer units than you originally expected? Did you or your supplier ship the wrong product? A description of the shipping boxes Our team does a physical check of the fulfillment center, so information about the color, size, or any distinguishing marks on your shipping boxes can help us find them more quickly. Product codes Verify the UPC, EAN, or JAN on your products. Does it match the product code shown in Seller Central? Any prep activity that was missed An item that was not properly prepped before being shipped can cause delays in the receiving process, as we must prep the item for you.
Preview and submit your request
After you have classified the discrepancies remaining on your shipment, click Preview your request, review the information, and, if everything is correct, click Submit Request. The submission will create a case with Seller Support for the products that require research.
After submitting the request, you will be provided with a case number, which will also be shown in the Shipment Reconciliation tool when you next visit the page. You can watch for status updates and communications by clicking on the case number or going directly to your Case Log.