Note: 您必须在 14 天内申请退款，超过该时间，退款申请将被自动拒绝。如果包裹已送达或正在运送途中，退款申请也会被拒绝。有关更多详情，请阅读承运人的相关条款和条件。
Refunds of Buy Shipping fees
You can request a refund of Buy Shipping fees in accordance with the carrier's applicable terms and conditions. The following notes apply:
Amazon will issue a refund only if approved by the carrier.
If you purchase package insurance, and your refund is approved, the insurance fee will also be refunded. If we reject a refund for any reason other than the use of an old shipping label, you might still receive a refund of the insurance fee.
If you request a refund and use alternative shipping, be sure to send the buyer the new shipping and tracking information. Else, the buyer will not receive an automatic notification of the change, and the original tracking information will remain associated with the order in the buyer's Amazon account.
If you ship a package, and confirm the shipment on time, but the carrier delivers it late, you are not obligated to issue a shipping refund to the buyer. Instead, direct the buyer to contact the carrier and request a refund based on the carrier's on-time delivery guarantee.
To learn more about buying shipping labels, see Buy shipping through Seller Central. See Reprint a shipping label if you have to refund and reprint a label.
Request a refund
To apply for a refund, follow these steps:
Click Manage Orders listed under Orders menu in Seller Central and find the order for which you want to request a refund of Shipping Services fees.
Click the Order ID link in the Order details column.
Click Refund Purchased Shipping Label.
Confirm the label was not used for postage by clicking the check box above the Refund Shipping button.
Click Refund Shipping.
Carrier Refund request deadline (post-purchase) Timing for resolution of refund request File a claim USPS 14 days 60 days Online
UPS 14 days 30 days Online
FedEx 14 days 30 days Online
or 1-800-GoFedEx and request "Claims"
OnTrac 14 days 30 days Complete and "Submit" Claim Form DHL Express 14 days 30 days Online
A request for refund also will be declined if the package already has been delivered, or if the package is still in transit. For more information, read the terms and conditions of the carrier.
To help avoid negative feedback or an A-to-z Guarantee claim, promptly ship your orders, or if you are unable to fulfill an order, issue a refund as soon as possible.
View the status of a refund
You can view the status of your refund request in the Shipping Services Refunds section of the Order Details page. The status will be Refund Pending while we process your request.
If we approve the refund, the status will be Complete and the refund amount will appear as a credit on the Order Details page. The refunded amount also appears under Delivery services in your settlement report, and on the View Transactions page in the Payments section of your seller account.
For unapproved refunds, the status will be Refund Rejected.