购买配送费用退款

您可以按照承运人的适用条款和条件,申请退回购买配送费用。以下说明适用于:

  • 只有在承运人批准的情况下,才可发放退款。

  • 如果您购买了包裹保险且您的退款已被批准,则保险费也同样会退还。如果退款因使用旧货件标签之外的任何原因而遭到拒绝,您仍会收到保险费退款。

  • 如果您申请退款并使用了其他配送服务,请务必将新的配送和追踪信息发送给买家。否则,买家不会收到此项变更的自动通知,原追踪信息将仍然与买家亚马逊账户中的订单保持关联。

  • 如果您做到了按时发出包裹并确认发货,但承运人配送包裹有所延误,那么您不需要向买家支付配送退款,而是应当指引他们联系承运人并根据承运人的准时配送保证申请退款。

要了解有关购买货件标签的更多信息,请参阅通过卖家平台购买配送。如果您需要退款并重新打印标签,请参阅重新打印货件标签。


申请退款

要申请退款,请执行以下操作:

  1. 在管理订单中找到您想申请配送服务费用退款的订单。

  2. 点击“订单编号/商品详情”列中的订单编号链接。

  3. 点击商品和包裹详情上方的配送退款按钮。

  4. 选中页面底部的复选框,以证明未曾使用过此配送服务。

  5. 点击配送退款。


查看退款状态

您可以在订单详情页面的配送服务退款部分查看退款申请的状态。当您的申请仍在处理时,状态将显示为等待退款。

如果退款获得批准,状态将为完成,而且退款金额将在订单详情页面显示为一笔款项。退款金额也会出现在结算报告的配送服务下,以及您的卖家账户付款部分的查看交易页面中。

如果退款未获批准,状态将为退款被拒。

Note: 您必须在 14 天内申请退款,超过该时间,退款申请将被自动拒绝。如果包裹已送达或正在运送途中,退款申请也会被拒绝。有关更多详情,请阅读承运人的相关条款和条件。


亚马逊官网原文详情:   

Refunds of Buy Shipping fees

You can request a refund of Buy Shipping fees in accordance with the carrier's applicable terms and conditions. The following notes apply:

  • Amazon will issue a refund only if approved by the carrier.

  • If you purchase package insurance, and your refund is approved, the insurance fee will also be refunded. If we reject a refund for any reason other than the use of an old shipping label, you might still receive a refund of the insurance fee.

  • If you request a refund and use alternative shipping, be sure to send the buyer the new shipping and tracking information. Else, the buyer will not receive an automatic notification of the change, and the original tracking information will remain associated with the order in the buyer's Amazon account.

  • If you ship a package, and confirm the shipment on time, but the carrier delivers it late, you are not obligated to issue a shipping refund to the buyer. Instead, direct the buyer to contact the carrier and request a refund based on the carrier's on-time delivery guarantee.

To learn more about buying shipping labels, see Buy shipping through Seller Central. See Reprint a shipping label if you have to refund and reprint a label.


Request a refund

To apply for a refund, follow these steps:

  1. Click Manage Orders listed under Orders menu in Seller Central and find the order for which you want to request a refund of Shipping Services fees.

  2. Click the Order ID link in the Order details column.

  3. Click Refund Purchased Shipping Label.

  4. Confirm the label was not used for postage by clicking the check box above the Refund Shipping button.

  5. Click Refund Shipping.

CarrierRefund request deadline (post-purchase)Timing for resolution of refund requestFile a claim
USPS14 days60 daysOnline

or 1-800-332-0317

UPS14 days30 daysOnline

or 1-800-PICK-UPS

FedEx14 days30 daysOnline

or 1-800-GoFedEx and request "Claims"

OnTrac14 days30 daysComplete and "Submit" Claim Form
DHL Express14 days30 daysOnline

or 1-800-273-4530

Note:

  • A request for refund also will be declined if the package already has been delivered, or if the package is still in transit. For more information, read the terms and conditions of the carrier.

  • To help avoid negative feedback or an A-to-z Guarantee claim, promptly ship your orders, or if you are unable to fulfill an order, issue a refund as soon as possible.


View the status of a refund

You can view the status of your refund request in the Shipping Services Refunds section of the Order Details page. The status will be Refund Pending while we process your request.

If we approve the refund, the status will be Complete and the refund amount will appear as a credit on the Order Details page. The refunded amount also appears under Delivery services in your settlement report, and on the View Transactions page in the Payments section of your seller account.

For unapproved refunds, the status will be Refund Rejected.


文章来源:亚马逊官方网站