货物由于一些原因仍在途中超过了规定时间未到货，或者货物丢失，这些都会引起买家开启纠纷。开启纠纷后，卖家要及时和买家沟通，可通过退款或重新发货来处理纠纷问题。
Sample 8 Dear Customer,
We sincerely regret that you haven't received your package. We have looked into this matter, and can share the following information about your order (No.XXXXX): Tracking No:XXXXXXX Status:Xxxxxxx Shipped Date:XXXXXXX Standard shipping times are approximately 7-15 business days, however with increased holiday demand there may be a delay in international delivery times. We promise a full refund including original shipping charge if the item is not delivered in XXXX days after receipt of payment. Your satisfaction is our utmost priority; please contact us if you have any concerns. We apologize for the inconvenience. Your understanding is greatly appreciated.
Best Regards,
(your name )
Sample 9
Dear Customer,
We sincerely regret that you haven't received your parcel yet.We can confirm that we sent your order on January 10, 2014; however, we were informed by the shipping company that the package has been delayed due to problems on their end. We can arrange reshipment or a full refund to you. Please let us know what is your preferred option and we'll resolve this matter as quickly as possible. We apologize for the inconvenience. Your understanding is greatly appreciated.
Best Regards,
( your name )
