买家因为产品质量问题开启纠纷，此时卖家要积极与买家协商解决问题，要双方达成一致地解决意见。
Sample
Dear friend,
We are sorry for the quality problems and would pay more attention to the product quality check in the future.
We will accept your requirement and please kindly return the goods to the following address: xxxxxxxxxxxx
However, some friends will accept the second plan that we send you a new one with 90% discount and you cancel the dispute without paying for the highly returning shipping fee. Hope you consider it .Thank you!
Best Regards
Sample
Dear friend,
The photos were received with thanks .Sorry that we failed to check out the problem and we would pay more attention to this part.
Anyway ,we will refund you $3 for compensating or may you just accept this time and we would like to provide bigger discount for your next order?
Sorry again for the trouble .Please feel free to let us have your comment. Thanks!
Best Regards
