两步验证故障排除常见问题

如果我正在旅游,手机没有信号,无法通过短信或语音电话接收两步验证码,该怎么办?

在这种情况下,最佳解决方案是使用身份验证器应用。身份验证器应用不需要连接蜂窝网络就能生成验证码。

有关更多信息,请参阅使用身份验证器应用进行两步验证。

如果我的电话/设备丢失或被盗,无法接收两步验证码,该怎么办?

如果您的手机丢失或被盗,请立即联系您的承运人,请求他们暂停您的服务,直到您调查清楚事情的原委。

要访问您的卖家账户,请尝试登录卖家平台并点击“两步验证”页面底部的【没有收到验证码?】。选择您接收验证码的备用方法。

如果您没有备用设备且无法更改您的设置,则需完成两步验证账户恢复流程。此流程要求您提交相关文件以便验证您的身份。一旦通过验证(通常在 12 小时内),系统就会禁用两步验证功能,这样您就可以登录您的账户。下次登录时,您将需要再次设置两步验证,此时应使用您能够使用的设备。

注意: 卖家支持无法调整此验证流程。

 

只要做到以下几点,即可确保您始终有权访问您的账户:

  1. 务必在启用两步验证时提供可靠的备用方法。这样,即使您更换电话号码或丢失手机,以及忘记更新账户,也仍可访问账户。
  2. 请使您的高级安全设置保持最新。要在卖家平台中查看您的设置,请点击设置 > 登录设置 > 高级安全设置 > 编辑。您需要获得代码并予以验证,然后才能进行任何更改。

 

如果我没有收到两步验证码,该怎么办?

在要求您输入验证码的网页上,点击【没有收到验证码?】链接。此处列出了您在设置账户时指定的任何备用方法。您也可以在没有收到短信的情况下选择接收语音电话。

如果您在注册时没有收到代码,请检查您提供的电话号码是否正确。确保电话号码包含区域代码,并且您的手机可以收到短信。

如果我输入两步验证码后收到错误代码或没有任何响应,该怎么办?

这通常是您的浏览器设置问题。清除您的缓存和 Cookie,然后尝试再次登录。

如果这不起作用,请尝试点击“两步验证”页面上的【没有收到验证码?】链接,请求通过您的备用方法接收验证码。系统会列出您在设置账户时指定的所有备用方法。您也可以在没有收到短信的情况下选择接收语音电话。

如果您在注册时遇到接收验证码的问题,请确保您提供的电话号码正确无误。确保电话号码包含区域代码,并且您的手机可以收到短信。

如何确认是否启用了两步验证?

如果您能够登录到卖家平台而没有看到要求使用两步验证的消息,则说明您已启用两步验证。

如何更改两步验证设置?

在卖家平台中,依次选择设置 > 登录设置 > 高级安全设置 > 编辑,以查看您的设置。点击要更改的项旁边的【更改】链接并按照屏幕上的说明更改并保存您的两步验证设置。

您也可以在亚马逊自营网站的高级安全设置页面上,访问您的两步验证设置。

 

亚马逊官网原文详情:

Two-Step Verification Troubleshooting FAQ

What if I am traveling and don't have cell coverage to receive an SMS text or voice call to receive my Two-Step Verification code?

In this scenario, the best solution is an authenticator app. Authenticator apps don't require cellular network coverage in order to generate a code.

For more information, see Use an authenticator app for Two-Step Verification.

What if my phone/device is lost or stolen and I'm unable to receive my Two-Step Verification code?

If your phone is lost or stolen, contact your carrier immediately and ask them to block or suspend your line, until you can figure out what happened.

To gain access to your seller account, try logging into Seller Central and click Didn't receive the code? on the bottom of the Two-Step Verification page. Select your backup method for receiving your code.

If you don't have a backup device and can't change your settings, you'll need to go through the Two-Step Verification Account Recovery process. This process requires you to submit documentation verifying your identity. Once verified (usually within 12 hours), Two-Step Verification will be disabled so you can log in. On your next login, you will be required to set up Two-Step Verification again, this time using devices that you have access to.

Note: Seller Support cannot override this verification process.

 

There are several things that you can do to ensure you always have access to your account:

  1. Provide a reliable backup method when you enable Two-Step Verification. This way if you change your phone number or lose your cell phone, and forget to update your account, you will still have access.
  2. Keep your advanced security settings up to date. To view your settings in Seller Central, click Settings > Login Settings > Advanced Security Settings > Edit . You'll need to receive a code and validate it before you can make any changes.

 

What do I do if I don't receive my Two-Step Verification code?

Click the Didn't receive the code? link on the webpage where it asks you to enter your code. This lists any backup methods you designated when you set up your account. You can also choose to have a voice call to your cell phone in case the SMS text didn't arrive.

If you don't receive a code during registration, check that the phone number you provided is correct. Make sure the phone number includes a region code, and your cell phone can receive SMS text messages.

What do I do if I enter my Two-Step Verification code and I get an error code or nothing happens?

This is usually an issue with your browser settings. Clear your cache and cookies, then try logging in again.

If this doesn't work, try requesting a code on your backup method by clicking the Didn't receive the code? link on the Two-Step Verification page. This will list any backup methods you designated when you set up your account. You can also choose to have a voice call to your cell phone in case the SMS text didn't arrive.

If you have an issue receiving a code during registration, make sure that the phone number you provided is correct. Make sure that the phone number includes a region code, and that your cell phone can receive SMS text messages.

How do I confirm if Two-Step Verification is enabled?

If you can log in to Seller Central without seeing a message saying that Two-Step Verification is a requirement, then you have Two-Step Verification enabled.

How do I make changes to my Two-Step Verification settings?

In Seller Central, go to Settings > Login Settings > Advanced Security Settings > Edit to view your settings. Click the Change link next to the item you want to change and follow the on-screen instructions to change and save your Two-Step Verification Settings.

You can also access your Two-Step Verifications settings on the Advanced Security Settings page on the Amazon Retail site.

 文章来源:亚马逊官方网站