信用卡拒付

当持卡人针对其在亚马逊上所下订单的费用联系其银行并提出争议时，会出现信用卡拒付（又称为费用争议）。提出信用卡拒付的原因多种多样，从未收到订购的商品到未经授权使用信用卡。

正如我们的亚马逊服务商业解决方案协议中所述：

• 您应负责处理由于服务相关原因而针对您的账户提出的信用卡拒付，例如买家未收到商品。

• Amazon 负责处理任何与付款相关的欺诈性信用卡拒付，例如盗取信用卡或其他付款欺诈企图。

为了避免信用卡拒付索赔，请遵循以下最佳实践：

• 使用亚马逊提供给您的配送地址。如果您将订单商品发送至其他配送地址而导致出现任何争议，那么您需要自行承担责任。

• 使用提供有效追踪编码的配送方式。

• 针对高价品使用送达确认（需要签字）。

• 记录订单的发货日期、所使用的配送方式以及订单日期过后至少 6 个月内的任何可用追踪信息。

 亚马逊官网原文详情：

Chargebacks

A chargeback, also known as a charge dispute, occurs when a cardholder contacts their bank to dispute the charge for an order placed on Amazon. A chargeback can be filed for a variety of reasons, ranging from non-receipt of the product to unauthorized use of the credit card.

Note: If you are an Amazon Pay seller, please use the information on Handling chargebacks page instead.

As outlined in our Amazon Services Business Solutions Agreement:

• You are responsible for chargebacks filed against your account for service-related reasons, such as non-receipt of the product.

• Amazon is responsible for any payment-related fraud chargebacks, such as stolen credit cards or other payment fraud attempts.

To prevent chargeback claims, follow these best practices:

• Use the shipping address provided to you by Amazon. You are liable for any disputes filed for orders you send to a different shipping address.

• Use a shipping method with a valid tracking number.

• Use delivery confirmation (signature required) for high value merchandise.

• Keep a record of the date the order was shipped, the shipping method used, and any available tracking information for at least 6 months after the order date.

 文章来源：亚马逊官方网站