发现亚马逊账号被封,第一件事肯定是申诉,看看姐夫能不能手留情,把账号要回来了。今天就来说说申诉的三步曲。

新闻图

第一步:如何知道关店的原因?

很多卖家朋友在关店后,通常面对英文或外文通知邮件一脸茫然,不知道从何看起。其实在通知邮件中,亚马逊会直接告诉你关店的原因,不用猜也不用问人,看不懂直接扔google翻译就可以了。

看到以下这句红色字体的话,就能判断自己的店铺是什么事被关了。

Why is this happening?

You have used more than one account to sell on our site.——帐号关联

Sellers on Amazon.com are not allowed to list items without a valid credit card on file.——资料审核

You have one more violations against the ASIN Creation policy——ASIN违规

The Amazon’s Selling Policies and Seller Code of Conduct prohibit——违反销售政策

Because you are manipulating product reviews——操纵评论(刷单)

You have been manipulaitng ratings,feedback,or customer reviews on Amazon.——操纵等级、反馈信息以及买家评论

You have manipulated customer reviews on your products.——在出售产品中操纵评论

An unauthorized party has continued to access your account.——帐号安全

Sellers on Amazon.com are not allowed to create listings that violate Amazon selling policies.——违反亚马逊销售政策

Your account has been linked to the listing or sale of restricted products.——销售违禁品

总之,想知道自己犯了什么错,直接看到“Why is this happening?“下面的句子就可以了。

第二步:知道错了的下一步

知道自己错在哪里之后,就要看亚马逊需要承认错误时提供的资料以及在写POA前要做什么骚操作了,在哪里看?

What’s next?

1. To prevent your account from being temporarily deactivated, please send us the below information within 24 hours.(资料会在这行句子下面列出)

2.How do I reactivate my listings?;

Please modify your product and product detail page to ensure they do not violate Amazon listing policies.

3. How do I reactivate my listing?

To reactivate your listing you may provide one of the following:A letter of authorization or a licensing agreement from the manufacturer or Rights Owner demonstrating

4. How do I reactivate my account?

To reactivate your selling account, please submit a plan of action that describes:(下面会有一串的详细描述)

每个店铺情况不同,所以出现的内容的也会有所不同,但是卖家朋友们看到这种句子,留意下自己店铺的情况,按照上面的提示一步一步往下操作,切不可想怎么操作就怎么操作,白白浪费了时间和机会。

最后一步

What happens if I do not provide the requested information?——亚马逊会告诉你,如果不按照条件提供相关的资料的结果。

If we do not receive the requested information, your listings will remain inactive.——假如亚马逊团队没有收到相关信息,Listing不能激活。

How do I reactivate my account? ——如何激活帐户?(在这行字的下面,会有具体的方法,按照亚马逊的指示进行操作即可)

基本上,亚马逊的通知邮件都会列举以上的几大点要求,这里面的信息量还不少,卖家们一定要详细阅读,根据自己店铺的情况准备好资料,提交申诉信。

(本文内容根据网络资料整理,出于传递更多信息之目的,不代表连连国际赞同其观点和立场)