亚马逊商家在运营店铺的过程中,除了要把店铺的销量做上去,有时候还会遇上需要回复邮件的问题,那么我们的邮件要怎么写才合适呢?今天我们就给大家分享一套实用的邮件回复模板。

新闻图

一.联系亚马逊删除差评模板

Dear Amazon,

Please help to remove this false review,

http://www.amazon.com/gp/customer-reviews/R3CY3SXQCBPN7H/ref=cm_cr_pr_rvw_ttl?ie=UTF8&ASIN=B00WQO1HE6

The buyer said he contacted us and we never reply,totally lie,you can check the our seller account and you will see the

Buyer-Seller Contact Response Time in the last 90 days is 4 hours 39 minutes.so the total review is a lie and he may didn’t buy this product in our store as we can’t find his order ID.

Unfair and unreasonable,please review ,thank you.

二.售后处理邮件

1.客户因订购的商品大小不合适导致退货

Dear (buyer'name)

Thank you so much for your great support on us.

But so sorry for the inconvenience that the product did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up forthis?

Just suggestion, if you insist on returningit back, we will go to the further step.

Waiting for your reply.

Best Regards

2.卖家发错地址

Dear (buyer'name)

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items?If yes, we will resend you immediately, if not, we will make you thefull refund.

Waiting for your reply and hope your kindunderstanding.

Best Regards

3.卖家发货到达时间

Dear (buyer'name)

Thank you so much for your great support onus.

Usually it takes about 7-15days for theitem to reach you.

Any question, feel free to contact us andwe will reach you at the soonest.

Best Regards