一般来说，客户咨询商品尺码主要分为了解库存情况、改变尺码或规格，或给出建议尺寸(如服饰类)等几种情形。客服人员回复时，除要掌握好对商品的熟悉专业度外，还应同时给出中肯的意见，按实际情况告知客户商品的尺码信息。下列范文可供参考。
范文——回复商品规格情况
Dear customer,
Thanks for your inquiry. The phone case you mentioned is compatible with iPhone 6, iPhone 6 Plus, iPhone 7, iPhone 8. You can check its specifications as the screenshot shown.
Please feel free to contact us if you have any question. Thank you.
范文——给客户建议尺寸
Dear XXX，
So pleased to hear from you. According to what you described, we recommend you should take size X X. Looking forward to your further contact. Thank you.
范文
Hello，XXX，
Happy to be at your service. Based on the information you provide, I think shoe size 41.5 will fit your foot thickness and height.
Don't hesitate to reach me if you need anything. Thank you!
范文
Dear XXX,
Thanks for your inquiry.
Yes, this one has other colour(s)/style(s)/photo(s) as attached. Would you please advise which one is your favorite?Thank you!
常用短语:
specification 规格 size 尺寸 model型号 item No型号 net weight 净重
